Pep Boys

I was so worried about my car; but I just wanted to say that I stopped in after work and got my car fixed in time?! Thanks Inglewood, Pepboys

Came in for a new car battery and didn’t have a recite showing that I had bought the battery less then 2 years ago humberto was their to go out of his way to help me and came out with a new battery and in a better mood

I’ve been going to Pep Boys in Inglewood since I was 5 (a LONG time ago). Seriously. But back then I went with my dad. And the store was a lot smaller, on Manchester right down the street from where it’s at now. Over the decades this Pep Boys has had some what I call «rough» years. That is, where the customer service wasn’t all that great. Or where you kinda had to «fight» with the clerks and service managers to get what you needed, or to not get ripped off.
Even as recently as 2 years ago I had a bit of a fight with the service people. I owned a set of tires purchased at Pep Boys. Upon getting a flat, I realized that Pep Boys was supposed to fix my flat for free. Not only was I a member of the «Pep Boys Rewards Club» (which their paperwork says will fix your flats for free), but I had purchased their road hazard protection! Nonetheless, after convincing them that my repair should be free (which took some time), they refused to fix it saying that the puncture was in the sidewall (illegal to fix). They became very focused on selling me a new set of tires. I argued that the puncture was not in the sidewall, they keep saying it IS in the sidewall (it was in the corner near the sidewall). I certainly was not up for buying a new set of tires because of 1 easily fixable puncture. So I took my car and tire to Central Tire Service No 5, down the street, and they happily did a perfectly good repair for about $ 3 (see my Unilocal review on them from 2 years ago). What ticked me off most of all about this was the time wasted because of Pep Boys’ refusal to do the repair. It wasted several hours, with the wait times plus the tire had to me dismounted and remounted a few times.
Alas, to the rescue came Eileen, one of the store managers. I told her about this the next time I was in the store. EILEEN ROCKS. She is the best. She was very concerned about my satisfaction and advised me to call Pep Boys Corporate, giving me the number. I’ll just say that Corporate went out of their way to make me happy. I got the impression that Corporate is EXTREMELY interested in making sure that all Pep Boys customers go away happy, and they’ll do whatever it takes to make that happen.
But back to this store and current times– My more recent visits for service have been nothing short of amazing, with Teenie, Armando and Jose (all managers I believe) all going beyond normal expectations to make sure that a great job is done for a fair price. Inside the store, Eileen has been and continues to be my go-​to person for all things automotive. I highly recommend this store, because all the current employees I’ve worked with seem very concerned and helpful, and in the event of a rare screwup, they’ll do whatever it takes to make it right.

I had an urgent matter with my seat belt and decided to go to PEP BOYS in inglewood. Carla was the first friendly face and addressed the issue effectively and efficiently. Carla is an amazingly awesome mechanic with a big heart… Thanks again Carla you relieved my daughter’s discomfort and saved me the expense of cutting the seat belt.

Great customer service. Staff is extremely knowledgeable and helpful. I went in looking for some windshield wipers and had no idea which kind to purchase. Luckily the manager was passing by as I was going to look for help. He was beyond courteous and took the time to help me with my little dilemma. All around friendly staff! I was impressed.

BEWARE of this pep boys!!! OMG they almost cause my death and my mothers. Went u for an oil change on Wednesday and they checked my tires and in the process FORGOT to tighten my lug nuts properly. Today my car started making a strange noise when exited the freeway in Rancho Cucamonga from LA. Made it to my destination but I decided to pass by the local pep boys in Rancho and thank god I did. The manager was appalled and he asked to see my service invoice. He called them immediately and advised them of the grave error. Do not go to this pep boys. Certified mechanics I think not. Not sure if corporate imposes time restraints on them but those restraints could have cost my life and the life of my mommy. PEP BOYS IS NEGLIGENT. The absolute definition of negligence. I will never return to this location and urge everyone to avoid it as well if you value your life. How do you forget to tighten the lug nuts. Epic fail!!!
So after a few days of phone tag with the pep boys powers that be my car was fixed. Thankfully the manager Humberto was able to speak the very elusive area director Fernando. Humberto was great in finally getting a hold of Fernando who finally approved the repairs. I still can only give them three stars because although Humberto, Jose, Jose and Saul were great and very apologetic. I find it severely unprofessional that Fernando Vasquez never called me. He had another manager from another store call me and let me know that he would eventually call me but I am still waiting. Guess he is still in «meetings». I will take my car back and see Humberto and Saul. Thanks again Humberto.

I was hooked up once again at Pep Boys. Shot out to José and Carla, thanks! Jose gave me my normal deal of a conventional oil change plus filter for $ 19.99 even though I didn’t have my coupon (: and Carla is always full of help. I love her. She goes the extra mile. I totally recommend this establishment!!!

My name is Dominique and I visited this location today for a simple oil change and Carla and Armando went above and beyond to take car of me. Carla was very personable she cleaned my battery and charged it with no charge and Armando offered me a coupon that gave me almost 15 bucks off my service. I recommend this pep boys it’s always a pleasure

The experience wouldn’t have been so bad if Jose at the front desk wasn’t rude and didn’t try to overcharge me! I came here to get my brake pads replaced. On the pep boys website, they offer a standard brake package for 139.99. The website states the standard brake package includes an inspection, replacement of pads/​shoes and resurfacing the roaters. They also have a $ 50 off any brake service coupon. He first quoted me $ 182. Clearly that doesn’t add up. I then asked why is the service $ 182 when it states $ 139.99 online. He said I have to charge you $ 40 extra to resurface the roaters. Umm hello, it clearly states the $ 139.99 package includes the resurfacing. After I showed him what it states online, he said ok I can change it. He then didn’t want to honor the coupon from Pepboys website. I asked him a total price. He says $ 109.99. Clearly, $ 139.99 minus $ 50 does not equal $ 109.99. He got mad. How are you getting mad at me, when your company is giving a promotion? And I’m going based on the Pepboys website. When I paid for the service, he makes a comment to me saying I hate coupons! Wtf? You work for a company that post coupons on their website, why are you taking that out on a customer? This is horrible business practice and I will never come here again.

This place is terrible. Not only they are expensive but their sevice quality is something to forget. My car was in need of a radiator and they replaced it with their generic brand radiator. A a couple of days went by and everything was ok. Then a week went by and I noticed there was a check engine light again. I called the place and they said the light was nothing and to bring it and they will simply reset the computer. So they did! But another week went by and the light was back… with same error code for the radiator. Again I called and they said there is nothing wrong with the radiator they installed and it was simply my car’s computer that is malfunctioning. Frustrated with the back and forth discussion, i decided to let the check engine light not bother me. A year after, when I had to check my car for a maintenance to another mechanic, they said that the radiator that was previously installed is leaking and need to be replaced again. I was furious when I heard this. I spent about $ 1000 to Pepboys for an honest service but I got screwed by them. I will never go back to any Pepboys Ever Again!

I don’t know HOW this place has 4 stars. I was here on Monday and it took me TWO AND A HALF HOURS to receive a simple oil change. Utterly ridiculous! In the past it has never taken more than 30 – 45 minutes for an oil change. I got there at 930, the service I received from the manager Armando was piss poor but better than that from Jose (absolutely rude!). It took them 45 minutes to even go look at my car (and luckily I was sitting outside next to it since he had no idea what he was doing and randomly pressing buttons to try to reveal my mileage). Then, another hour went by before my car went into the stop. Time went by and the car sat there idly, meanwhile never did someone tell me what was going on or why it was taking so long. It finally gets serviced but sits in the shop for 20 minutes before it is finally pulled out. I go to pay, trying to keep my calm, until Jose rings me up and asks how I’m doing. I simply say not too well due to the poor service and he blames his manager! I remind him that ALL employees need to have their own level of service as a part of their work ethic and HE gave me an attitude, snatched my card out of my hand, and when the machine asked if I wanted my receipt emailed to me HE pressed NO before I could even read it! I was livid! He never apologized for the poor, long service or for choosing their crappy location, I go to my car and see that IT STILL WASNT READY because the incompetent workers were still struggling to reset my car. Needless to say I will NEVER be returning to this location EVER again!
CARLA was the only saving grace in all of the madness who apologized and explained her delays while servicing my car!

I was going to pick up a friend in LAX but I needed a tire change. Pepboys helped me to finish all tires in 15 minutes. That was an awesome work they have done. I really appreciate their work ethics.

I had a good experience today with Carla she did a amazing job … She mad me feel right at home with her customer service I would recommend any one that comes here to deal with Carla she the best

CARLA IS QUEEN. I needed a new battery and she had me in and out in no time. She was so sweet! This pep boys has a great staff! Thank you!

So I’m a girly girly and I don’t like to have anything to do with working on my car. This morning my air pressure sign came on in the car and I immediately knew where to go.
A lady named Carla greeted me and immediately helped me. First she told me that because I was so afraid to check the pressure she would show me. She opened the inside of my car and showed me how to check how much pressure was to be in each tire. Then she showed me this cute little tool the let you know how much pressure was in each tire. After she showed me how to check the pressure she filled up each tire with the designated amount of air and I was on my way.
I tried to tip her, she kindly told me that she can’t accept tips but told me to Unilocal her so here I am girl!
Carla was AMAZING!!! and she was so helpful.

I received very good service. As soon as I entered the service department, I was helped right away. I needed to have my battery tested and one of the service technician’s Carla, helped me with no problem and actually gave me some good tips woman to woman in regards to taking care of my battery in the future. Thanks girl!

I like how they translated things to me in girl code… so helpful. … always nice and friendly

Awesome service, big kudos for keidric that helped me out with my car battery, and also Mr. soto was very friendly.

I when in today to get my ingine light check. And Carla help me out. she checked it and not only that she was friendly n really kind. those are the type of associates pep boys needs. I will defanally will be coming back to fix my car here.

My third Pep Boys location today. SMH!
4 Stars for Armando. –1 Stars for the female at the service counter. She diagnosed my car based on my description of concerns. WTF? I wanted a diagnostic assessment, not her inexperienced conjecture.
So, I leave to my car. Sit down (frustrated), and call my best friend because I am sick and tired of being sick and tired of poor customer service. Armando, I believe, overheard my my complaints of frustration and offered to help me after he assisted the customer in the car next to me.
We went on a test drive and discussed my concerns about my car issues. He was so trustworthy that I disclosed the results of an inspection by Gardena Nissan and asked his advice on the areas they claimed were essential to repairing my car. He gave me what sounds like sage, honest, advice and I plan to make an appointment at this location to resolve some of the issues on the original report as soon as I get the recommended engine steam cleaning Armando recommended.
Armando alone deserves 5 stars, but the chick screwed this review :-(