Iron and Soles

I bought a Groupon for Iron & Soles. It expires in about two weeks, so I went in today to use it. The woman working there had no idea what Groupon is and said she’s been there for six months and never had one. I asked her to call the owner, so she does and the owner says he no longer is accepting any Groupons. I had other garments I was ready to pay full price for, but I walked out and will be taking my business elsewhere. What a joke.

It is unfortunate the 1^st reviewer had a bad experience since mine was completely opposite. As of this review, Iron & Soles was doing $ 10 alterations which I brought in my 5 new pairs of pants to have hemmed. I was able to pick them up the next day and I was very pleased with their work. Their customer service was also very good. They want to make their customers happy. This is a local business I would support.

I am always in favor of supporting my local business so I gave Iron and Soles a try. After purchasing three new men’s suits I took them to Iron and Soles to have the pant legs altered. As they had just opened their cash register was not set up so they provided a hand written receipt for the 3 suits I left behind. A few days later I returned for the suits only to find the pant legs were too short, they needed to be redone. When I picked up the suits the second time they fit better and I prepared to pay with my credit card. Well there did not have a POS set up so they asked if I would mind paying at the store next door as that location had a credit card system that was working, I agreed. It was at this point that the price of $ 130 was quoted to me for the service, $ 130 to alter the pant legs on three pair of pants!!! I failed to notice that on the hand written receipt they did not provide a price so I was stuck! It was out rages when I checked with two local dry cleaners on the same street, each quoted less than $ 10 per pair of pants for the same service. I did return to Iron and Soles and spoke to the owner, he said he would take my request into consideration and provide a some sort of discount. Well it has been over 3 months and not a word from the owner so I thought I should post this experience for others to beware.
Lesson learned: 1) always obtain a receipt with a price quote and delivery date clearly stated. 2) Shop other local businesses for the best price