Centinela Hospital Medical Center

Horrible! Our first appointment with Dr. Lerner in the Endoscopy Center. Spent 3 hours in waiting room to be called in with an appointment. Extremely poor customer service by front desk. Scheduled procedure and no information given regarding what to do regarding any findings. Please inform your patients… Horrible!

I don’t even know where to start with this place. Unfortunately I’m not from the area and we had an emergency and needed to be seen right away. I knew once I saw the rating that it would be a shit hole but an emergency is an emergency and we had to be seen right away. My brother fainted and fell face first on marble floor, splitting his chin open and blood everywhere. He became so weak and distraught we had to get him somewhere asap. Upon entering the ER, I knew we made a mistake. Disgusting, filthy, and extremely unprofessional. The woman at the front seat wasn’t bad but the security bitched about every thing you did or didn’t do. We would have been better off taking the drive somewhere else because by the time they sat him in a room, we could have reached another hospital. Got there around midnight, they didn’t stitch him up until about 6am and told us he had a broken jaw and needed to be transferred. The dr wasn’t too bad except that she didn’t like if you asked her any questions. She needs to work on her bed side manner. Also asked the nurse for water three different times in about six hours and never received it. The room they placed us in had dried blood on the floor, dirt and grim all over. This place literally felt like county jail. I started questioning if it was safe to be treated here or if we were going to catch something else from them not being sanitary. The nurses don’t really give a shit and never came in to check on us or to see if we needed anything. Several times I had to call down the hallways for pain meds as they had him laying there in agony, bleeding all over and in pain from a broken jaw. They didn’t even give him gauze, band aids, cloth or anything to stop the bleeding. I can go on and on. The point is… ITS WORTH IT TO GO SOMEWHERE ELSE. THEY WILL MAKE U WAIT AROUND ANYWAYS AND WASTE TONS OF TIME AND ON TOP OF IT, NOT TREAT U WITH THE CORRECT AMOUNT OF PATIENT CARE. THIS PLACE IS A HELL HOLE!

Day 4 and so far so good. However, my only gripe is that her mouth wasnt fully cleaned after she was served dinner. Otherwise, Medical team has taken a team approach. There seems to have been communication regarding the goals and progress of my family member. Dr. Landis shared an unorthodox suggestion and I’m actually in consideration of it… several days later. I’ve especially enjoyed the nurses. Ty and Mitch are young men of color who have been professional, concerned and informative. Nice to see young American men working. They’ve been telling us what they’re going to do, making minor recommendation and listening to us every step. So far things have gone well. Other reviews talking about how they waited «hours» for help either have never been to an L.A. ER or County General. You’ll know nightmare then.

I just want to give Keisha Tobin of Centinela Medical Record Department 5 star for being such an amazing person. Her Customer Service skill is superb! She is very professional and have such a great positive vibes!
Centinela Hospital is very lucky to have an employee like her! We need more people like you! A++!!!
Thank you Keisha for being wonderful! It is an honor doing business and knowing you!
Have a Merry Christmas!

The billing department is ridiculous!!! A couple of months after my daughter was admitted to the ER I received a hand written piece of paper stating that I owed $ 82, which was not a problem but I had never received a statement or itemized bill. I called the billing dept. and spoke to someone named Nu who said that I needed to sign an authorization form to get an itemized bill (RIDICULOUS). She said that she would send it to me. A few weeks passed and I never got it. So I called back and spoke with Tracy who finally sent it but by the time I received it I had already started receiving calls from a collection agency. What kind of business practices are these? You send hand written notes asking for money and then when asked to provide proof of what I’m paying for you turn it over to collections. So then it goes from bad to worse, while speaking to the collections agency they say they are not even calling for that bill but another one CHMC said that they sent to me but I never received. Someone has dropped the ball over there in the billing dept. because this is not the first time that this has happened to me by CHMC. The last time it was over a $ 50 co-​pay that they never billed me for and then it showed up on my credit report. From here on out I’m sticking with Cedars!

This is the worst and most disorganized hell hole I have ever visited. Thank GOD! I wasnt a patient there. This is like getting treatment in a public toilet with incompetent and uncaring nurses. I dealt with a nurse whose name was Daniel Brown. WHAT AN ABSOLUTE INCOMPETENT, AWFUL AND UNCARING PERSON HE WAS. He should be reprimanded and fired. DISGUSTING HUMAN BEING AND DISGUSTING FACILITY.

I can’t speak for the ER, or for being admitted, but if you’re in for a scheduled short-​stay surgery and go home the same day, Centinela is just as good as Cedars or Little Company.
Staff here are friendly, and good at their jobs. The nurses are kind and accustomed to dealing with people who are freaked out before surgery, and loopy people coming out of anesthetic.
They don’t have the newest, fanciest equipment, but they have what they need to get the job done, including laparoscopic surgery. If it isn’t broken, why replace it, right? The older stuff works just as well.
Everything is clean. Everything that can be disposable is disposable, including things like blood pressure cuffs, which eliminates a lot of hygiene concerns that are present in *every* hospital.
Their waiting rooms don’t seem all that comfortable, but they’ve got TVs, vending machines, and plenty of chairs. Your loved ones can deal with a little discomfort, after all, you’re the one having surgery! :P

I went after a car accident and was there in pain for 6 hours before anyone could see me for X-​rays or pain medication. The nurses were kind however the wait is beyond ridiculous

I work in the medical field, and I hate giving medical establishments 1-​star because I do appreciate, acknowledge, and admire the medical personnel who give their all to provide quality health care. It’s unfortunate enough that I have to give a bad review after my friend had such a terrible experience in this hospital’s emergency room. My friend was rushed here after being in a horrible late-​night car accident, but had to be escorted back to the lobby without a single bandage on her. Her foot was still bleeding, she had several cuts which weren’t even tended to, and had already been in the hospital for 2 hours before any procedure had been done. I mean, you’re in a hospital where various communicable diseases linger, where is the common sense in that? I hope I never find myself in this hospital again.

If I could grade this place any Lower, I definitely would. I’m sure other patients might have had some great experiences here, but from the looks of the overall Unilocal review, not everyone who comes here leaves happy. All I need are some stitches and I’ve been waiting for hours, people keep walking by and don’t even ask if I’ve been attended. Facility looks dirty, employees look like they hate life.
I don’t, so whenever I’m in a situation like this I seek excellent medical attention. But I made a huge mistake, I should have bled out and looked for a professional hospital. LOL, anyway, just don’t come here.
Unless you’re gonna be rushed in because you’re dying. My first time here and I hate it. I’m never coming back. I’m a patient guy. But this is unprofessional.

This is the most unprofessional ER staff I’ve ever endured. The medical staff disregards the patients who are clearly in need of medical attention. Theres only 1 Dr on duty and he is by far the most unprofessional physician I’ve seen in my life! He’s swearing and walking through the halls saying «Is there any throw away pens? She ain’t touching mine!» (And not even being discreet about it). His whole conversation an disposition clearly shows that he doesn’t care. His main concerns are football scores and Burger King. There’s also an elderly man in one of the rooms screaming for the Dr, but of course the entire staff is ignoring him. I pray that my children and I never need ER attention again, but in case we do, where’s the next closest facility?

I have been sitting in the waiting room since 7 p.m. its is now 3:20 a.m. and I am still waiting to be seen by a doctor. They have came out 6 times at least doing «roll call». My boyfriend & myself got here together and he has been in the back over an hour & a half now…
All they keep saying to me is «it wont be much longer». Never will I return to this facility.

Do you care about your life or the life of your friend or loved one? DONT COME HERE. My 85 years old grandmother tripped and smashed the back of her head against a brick wall, she was knocked out and bleeding and unfortunately the ambulance took her to this «hospital.» They curbed her within a couple hours with a prescription for REGULAR TYLENOL even though she was incoherent and in significant pain. We brought her to Cedars and they told us we should have brought her in right away because she’s not ok. Seriously DISGUSTING service at this so-​called hospital. I’m currently looking for some sort of board of hospitals to file a complaint.

A soon as you get to this hospital is a nightmare, the ladies at the reception are very rude they don’t have any customer service what so ever, they need a training ASAP, my dad was on the emergency room they didn’t do anything to my dad i was so disappointing about this place, i was ignore all the time, my dad was dying, after an hour i sign a paper to release my dad, and i had to take my dad in the middle of night to at different hospital, now they are sending bills, accounting is number one in sending bills for not help im so upset, don’t ever go to this place even if you have an emergency find the nearest hospital around, except this one, also the security was a big African American so Rude,

Holy crap!!! The worst hospital! Front desk lady was rude and unhelpful and just a nasty place, waiting room was so packed that future patients were sitting in parking lot. A guy was sitting on the wheel chair ER entrance trying to soak up the blood that was coming out of the huge wound in his leg. This place was crazy! I had no idea people could treat the sick and injured this way. I would rather die trying to drive to a further hospital than get treated or waiting room not treated at Centinela. This place is like some crazy hospital ER science from a disaster movie.

Came here after being sick for days. There is currently blood all over the bathroom and the janitor just wipes it off the floor with a rag. She doesnt bother to clean it off the sink, toilet, and out of the trash can. Nurses curse, play hip hop music and are unprofessional. I’m in complete shock.

In April 20, 2015 at 10:00pm I had the worst experience ever in my whole life at the emergency room, I walked in with my song 17 month old throwing up with a high fever, and we didn’t see any doctor since 10 PM o’clock to 1 AM I had to take my son somewhere else instead of this miserable place, and I can tell you the whole stuff from the security to that check window to the nursing doctors there are miserable and they are unprofessional and they are care less for the human lives.

I’m only putting 1 star cause I can’t leave it blank. Please read my concerns below that I sent to hospital administration and that I will be sending to the department of health.
I recently had the privilege of being seen in the ER x2. I came in the first time with the ambulance on Friday March 20^th and the last visit last night March 24^th. On Friday my symptoms seemed a bit more severe because I was short of breath and it felt as if my heart was fluttering so I was seen with a bit of urgency, spoken to at least. The intake nurse at least acknowledged that I was a breathing human and was kind. The nurse on the other hand was a bit ruff but cooled down after an hour or so; probably cause she was getting off. The second nurse was a NURSE. Friendly and very nice.
The experience that I had yesterday brings tears to my eyes. The staff in the ER last night was why I went to school for nursing myself and why now not only a nurse but a DSD, MDS, and supervisor on my unit at my hospital. They were horrible. I COULD NOT BREATHE I was begging for help by the clerk at the front. Not sure of her name but she was Hispanic she sat in the middle and wore her hair in a ponytail. She did not care. I was brought in by my nephew who was young (17) and son (15) he asked for help she asked for my DOB. He said, «I don’t know but can you please help my auntie» she said, «what’s her DOB» I sat there for what seemed like 10 mins until I could tell her. She’s rude. People like that should never work in health care. I was finally given a band and sat in the back against a wall. Not sure how long. I was passed by SO MANY EMPLOYEES as I sat and hacked up my lungs and not one asked are you ok? Do you need some tissue? Or even someone is coming. I was wallpaper. Not sure how long I sat there this time I go in the see the triage nurse and she’s rude too. Can I just say this? When you are sick a smile and a caring heart makes you feel better… no one could see that I was somewhat distressed, no I was not critical but I was not my norm. I was a bit tachycardia, slightly elevated blood pressure and I had a fever with a horrible cough. I was told I was going to be given a room and again used as wallpaper. Now this side was way busier than the other. One man was talking and cursing down the hallway; very inappropriate. Others were having personal conversations which seemed interesting but to a PERSON THAT IS SICK it’s annoying and to a person who holds nursing at a higher level it’s disgusting, do that on your break. The nurse finally takes me in the room she never told me her name. She wasn’t compassionate. She never asked was I in pain, she did ask me for urine and once she saw how weak I was did I need help. It amazes me why she asked me for it cause she left it untouched in the bathroom. I never recvd a call light. There was a man that came in my room that was extremely helpful. His name was Danny. Not sure what his position was but he brought me 2 blankets asked me was I in pain and cared. He put my side rail up and gave me a pillow/​blanket. After all the coughing and hacking I find out I have bronchitis and possibly the flu. I’m exposed to MRSA, CRE, and VRE all day with my patients at my hospital I’m sure to develop something plus I work a lot so I was given a lot of medicine from the attending physican that was seeing me. I just want to let you know in administration that I will be sending a copy of this letter the department of health and Unilocaling my concerns. The experience was horrific. A change needs to occur with those nurses and intake. Your area and environment should not reflect who you are and the care you provide to others. I put myself in ever family member I meet and do what I can to accommodate them. I think the other pts nurse was Monica or Monique but not sure her name. She made sure to tell me that she wasn’t my nurse when she saw that I was upset. I would only come back to this hospital if I had absolutely no other choice. I hope this is addressed and changes are made.

Since this hospital has such poor reviews, I felt compelled to add a positive review based on my experience on Tuesday night in the ER. I imagine the experience also depends on what your ailment was and how the hospital triaged it. We had a seemingly emergent issue of our baby having possibly (but we weren’t certain) eaten a mushroom from the lawn that was tracked into the house and onto her playmat where she was sitting.
I’ll start with why I gave it a one less star rating… I found the waiting room is not very comfortable. I was lucky that we didn’t have to wait very long, but if we did, I imagine it would have been incredibly uncomfortable. There aren’t enough chairs (unless there was another room to wait in?). We had our baby and I didn’t feel comfortable touching anything, though that may just be more because of me.
That out of the way, let me talk about why I gave them 4 stars.
From the triage desk everyone through our entire visit was very nice and professional. The front desk guy was pleasant and easy to work with, he smiled at our baby and got us seen right away (we were called in while still at the front desk).
The triage nurse and the nurse assigned to us were also pleasant and nice. Nothing more to say other than that.
Our ER physician (Jamie Eng) was awesome. She spent ALOT of time answering all of our questions. Despite the probability being very low that the baby actually ingested the mushroom, she gave us thoughtful answers and options of how to proceed. We felt attended to and weren’t rushed. Not only this, she followed up the next evening! I don’t expect that that’s usual protocol. It may be because the baby isn’t quite in the 100% clear for 48 hrs according to poison control and she just wanted to make sure we followed up with the ped the next day and that the baby still didn’t have symptoms at the 24 hr mark. The visit alone was great, but I definitely thought the follow up phone call made it feel like she cares about what she does, cared about our baby/​us, and we had quality treatment/​services.
This is the better of the two ERs nearest to us (we haven’t had to go to the other one, fortunately) and we’ll definitely choose this one if we have to come back. Hoping to get the same doc.
(I would say that if it wasn’t an emergent issue (poison control told us to go to emergency care instead of urgent care), we probably would have been waiting much longer like some of the complaints in these reviews mention, but in which case we’d opt to go to Marina Del Rey Urgent Care instead… Don’t come to the ER if you don’t have an emergency issue! DUH!)

Worst hopital in the south bay … if you ever land here bring a sleeping bag caause your going to wait hours.
I would give it negative 5 stars if it was posible