Blue Shield of California

Finally spoke to a supervisor who knew what he was doing, provided the information requested, and within 24 hours emailed my ID#. Skip the customer service drones, and go directly to the supervisors!

This is the worst organization I have ever dealt with. Incompetent claims department, no one can answer a single question about patient financial responsibility prior to surgery, total inter-​departmental failure of communication and irresponsibility.
I will change providers at the first chance. It’s a full time job getting answers from them and they are rude, unhelpful and entirely incompetent.

Website is full of lies. Customer service agents can’t answer questions. Just sent on ANOTHER wild goose chase since the website doesn’t update which doctors actually will accept new patients. Sucks that the only time I really go to the doctor is when i’m in pain or very sick. Because it’s impossible to find a good general doctor this way. Insurance is a scam.

Worst company ever! The only reason I signed up with them is I want to stay with my primary care physician and she only takes their PPO. I have been with them less than a month. First, I wasn’t able to pay because they didn’t have a policy # for me. I was told to call back in 5 days to pay and when I did was told that because I waited, it would take another 7 – 10 days before I could get any policy # or proof of insurance… this basically amounted to me paying for ½ of a month that I couldn’t use. In this (less than a) month, I have had those initial issues, spent hours on the phone with them trying to sort through, have not been able to get onto their site to identify a needed specialist because of a malfunction on their website (which I now have to wait another week to get any follow up on that). I can’t believe how much time, $, and energy have already been wasted on this company, and I haven’t even tried to make a claim or have them pay for anything yet! Avoid this company at all costs! They are terrible. I am trying to figure out any way I can get away from them and keep my MD.

I second that… they’ve cost me so much time and money dealing with their idiot billing department,
My story
They originally approved my family application for myself, my wife and young son, and right away began billing my Credit Card. I learned 6 weeks later that they had instead, declined my wife’s coverage but were still billing me for her premiums. After admitting their mistake they finally refunded me the over payments. Then I realized that they had diagnosed my son with some phantom condition and had placed him in a high risk tier, (costing more than his 40 yr old dad?) Many phone calls and doctors letters later, they only now agreed to drop his tier, but won’t automatically refund the difference for the last 5 mos of over payment? I can appeal of course… necessitating more letters and forms and hours on the phone.
While I was waiting for a tier re-​evaluation and to finally get a revised bill for my family coverage, they cancelled my personal coverage for non payment, they were applying the checks I was sending to my son’s account not mine? I can appeal the decision to cancel my coverage of course. but they won’t reinstate it!
Last straw!
So today I told the billing lady from blue shield (reading from her script) to take a giant leap (not her personally, I’m sure she’s very nice) a collective middle finger to her retarded company.
Run do not walk away from this terrible insurance provider, If I stop one person from applying for coverage by reading my review, my Karma will be restored!

Worst health care company ever. Just across the board terrible. If I had a choice, I would not go through them. You shouldn’t either.