Big Lots

Came in hoping to find a coffee table set, the selection was slim. They had an amazing deal– faux marble top set for $ 100. But the color does match my furniture. Compared to other non-​furniture locations, I enjoyed the large store. Hoping to find something on the next visit

I received excellent service by Yorel, he was very friendly and very knowledgeable on products! Big lots need to hire more people like him. I will definitely recommend people to this store.

I usually frequent Big Lots for small household items and summer specials, but I am not a fan of this one. It is very messy and dirty. Lines tend to be long As a result of being understaffed. Items on the shelves are often in disarray or dirty. The parking lot stays full of transients and carts can be limited or plain nasty! You are better off going to another location.

I like Big Lots, I go there for many things. I will never get furniture from this place again.
I went there recently to buy furniture for the first time. At first it was hard to find someone to help me. I ordered the couch and they said that they could get it to me either Tuesday or Wednesday. The man that was helping me said that they would give me a call to confirm which day it would be. He also told me that they do not deliver the furniture and they had an outside party to do that.
The next day (Tuesday) I change my mind about the couch. I never got a call that it was going to be delivered that day so I swing by the store to cancel the order and to get a refund. The receipt said I was within the time frame to return it and I also hadn’t received the item. I did not think it was going to be a problem.
I went to customer service and the woman had to run back to get the man that helped me yesterday. He told me I could not return it. When I showed him my receipt saying that I could return it he then told me it was already delivered.
During my time in the store I get a call from the delivery man saying that he was there. I was never called to confirm the date earlier in the day. If I was I would have stopped it.
I manage to get the store to return the item. And then I am told that I still have to pay the delivery fee. I say that I never got any form about the delivery process and that I the delivery time was not confirmed.
I felt guilty for causing this trouble so I say fine I’ll pay the delivery fee. When the delivery man got to the store he is in an unmarked mini van. When I want a receipt, he says that he doesn’t have any. I don’t know why I had to pay for a delivery that was never completed.
I left feeling duped.

This is very messy comparing to other big lots store. Everything is dirt and they have trash everywhere on floor plus the lines take forever. The staff is rude to you when you ask for pricing.

I went in to just browse and look at items and this black lady named Dariese got upset because i was looking at decorative wall frames. I was minding my own business when she came over and started giving me attitude. She seemed bothered because the frames were already out of place. I was upset at the fact that I work in a customer service environment and she clearly has attitutde issues. Never have i gone somewhere and a person get upset because things were out of order. She is obviously racist towards hispanics because thats how i felt. This happened today Thursday 3÷17÷15 at 725 pm and she was on the floor. I just felt like she was upset because inwas moving around some frames. Like? Its your job to be here and help people with a friendly manner not an ATTITUDE!!! Dont work here if your not going to be friendly Dariese!!!

Ok let me start off by saying I usually like this store for household goods. But, I went this past weekend. When I arrived I walked to the front of the store for a basket. They had 3 or 4 very dirty basket, look like some homeless folks had used them with all the trash and stuff inside it. As I looked around for more, several customer arrived looking for baskets as well. Off to the right I discover atleast 100 baskets. Walk over to them and they all locked together. When I asked if someone could unlock the basket for me and several others, I was told no, to look for a basket in the lot as customer came out. Needless to say, I didn’t shop here that day.
Management, get your act together, before you lose customers and/​or your job for poor customer service…

I like going to Big Lots in general and this one has as good a selection as others but they had a staffing issue on the Sunday afternoon that I visited. The store was fairly busy with many shoppers in the aisles and well over a dozen in line but there was only one check stand open. Huh? Wasn’t worth what looked to be a 30+ minute wait so I just left.

Worst customer service. they got mad for a price check! She didn’t even give me my bags I had to reach over to grab them… everyone was mad to be there… the store manager must be a great reflection on how they act! Never coming back

I LOVE Big Lots. Like you’ve probably seen me there. If you need a new electric toothbrush, conditioner, toilet paper or ALL detergent, come to Big Lots. I once found an excellent blender from Big Lots for $ 10. I bought two and I haven’t opened the second one yet bc the first one still works. I don’t know what I would do without Big Lots. I buy everything from there.
Tip: ignore the Red Tag down the street or you’ll surely regret your purchase.

I went to this Big Lots about a week ago (they’re the closest one to me that serves furniture) to get a mattress, box spring, and bed frame. The staff was very helpful — shoutout to David and Mia — and helped me find what I needed immediately.
The reason I’m going out of my way to write this review though is because there was a mix-​up with the 3^rd party delivery company… long story short the manager Harlam took care of everything and PERSONALLY DELIVERED the purchase to me that day! I was so touched that he took time after the work day to drive to DTLA where I live and deliver the mattress. THAT is customer service! I would definitely recommend this store to anyone looking for affordable furniture and a friendly staff!

They now have there own credit card you belive that aka (pick and save) they furnitures, beds, flat screen t.v.appliances, computers/​printers, electronics, a little like target or Kmart one on the biggest diferent here is most Items are cheap.

A bit messy but it’s BIG LOTS so who am I to complain? lol. I love this place, messiness and all. I can always find something cheap to walk out with and make my trip feel like it was worth it. For the most part I always find what I’m looking for and at affordable prices.

it a always have what im looking for.