Best Western Airport Plaza Inn

Good nice clean room, however the creeps walking around, literally a homeless guy just walked right in and followed my family to our room, good thing we notified the the staff and they got him out, weird!

I decided to read reviews AFTER I pulled up here and boyfriend ALREADY paid and of course after reading reviews I was terrified to stay. Luckily it wasn’t bad at all and it was a good thing we stayed. Our room was very neat and clean. I had a long day and I was so ready to take a shower. The water nice and hot and the water pressure was great (the little things for me). The next morning there was a nice and simple continental breakfast which I enjoyed. Of course it wasn’t a fancy top notch place but overall it was a really decent place especially if you just need a place to sleep for the night.

Worst service of my life ! Never coming back .
The guy Raul was practically yelling at me and my boyfriend, we drove almost an hour to get there and we pull up just to be sent back saying he sold our room and that the card declined, I checked my account and there was money on there, sounds iffy to me .
Plus we had the cash, never got a phone call or anything saying that he gave our room up. Mind you it’s almost 1 AM.
He said there’s nothing he can do and sent us home.
DO NOT COME HERE HORRIBLE CUSTOMER SERVICE

terrible! everything. I’ve stayed at the Best Western on Manchester and this one in comparison is thee absolute worst! it’s not as nice, and clean. a lot of creeps walking around, including some of the staff. makes a person feel unsafe. not worth the money.

I would not recommend anyone to this motel due to the bad services I received, some sort of scary neighborhood & the cleanliness of the motel. The lobby smell weird, and the onwer/​manager I assumed (older male in his 60s) was extremely rude to me and other customers. The room is not as clean as I expected but I went there for my disney land trip, their location is good as far as going to places, but the neighborhood at night kind of scary our family members.
Overall, it is a bad experience.

the worst hotel i have ever stayed in my life. The blanket smells bad. The wifi was broken and I had to go to lobby to use wifi. It was very loud at night couldent even sleep well at night.

Clean room.
Good service.
But room smeels slightly like smokimg room even though it says on door it isnt.
We will see how the morning is

been here for years. the rooms get the job done. chicken and waffles across the st. close to airport. just stay in ur room this isn’t a lounge around the hotel type of place :)

This is not a clean hotel! Stay away. I recently stayed here for Labor Day weekend, housekeeping is extremely lazy. I asked for my room to be cleaned and fresh sheets. I came back to the hotel to a room which was not cleaned. I reported this too management and informed them of my unclean room. The trash hadn’t been emptied, no new towels put in the room, dirty tub, etc. The landlord eventually sends over housekeeping whom when making the bed had a problem with changing the bed skirt. I asked management why I couldn’t have a clean bed skirt. The manager told me was being too difficult and should check out. All because I want a clean bed skirt? Instead of satisfying customer needs, he’d rather throw us out. It was a terrible unclean experience. If you want a clean stay avoid this place!

We love Best Westerns. The staff here are nice and friendly. The rooms are always clean. The beds are super comfy and there’s 4 pillows so yeah amazing. We got here at 11am and even though check in is at 12pm they let us have our room so no wait :) not to mention the yummy breakfast :)

Ac in the room does not work well.
They have construction going on at 9pm!
However, you should know they are a budget hotel so the rest is what it is. ButAC is seriously bad!

I’ll start by saying this was a last minute booking and the closest hotel to where I needed to be for conducting some business in Los Angeles.
The booking and check-​in process was easy and the front desk staff were friendly and helpful. Guest room was clean with basic amenities (small fridge, microwave, coffee maker etc.). If you’ve ever stayed at a hotel during the summertime, you may notice a somewhat unpleasant smell coming from your sink or shower drain. When the drains dry out, the smell from evaporating residue inside the pipes can cause a mildly annoying smell in certain parts of your hotel room. An easy trick to remedy this problem is to run the water for about 20 seconds then pull up the drain stopper just before turning the faucet off. This will not only close off the drain, but the quarter inch of water covering the drain plug will act as a seal preventing the smell from circulating throughout your room.
The free breakfast is average (I’d rate it about 2.5 out of 5) and on top of your basic continental selections it includes hot items like scrambled eggs, sausage, waffles.
Now for the biggest problem I had with this property. The hotel website says «high-​speed» internet is available for free. The internet is free but the wifi signal is virtually useless and their network equipment is antiquated. In this day and age, hotels need to keep up with the proliferation of wireless devices and update their services accordingly if they want to stay competitive. The in-​room Guest Directory says that network cables are available as a free rental from the front desk so you can utilize the CAT5 jack in the room. Don’t get excited about this, all the hotel provides is a 3 foot long network cable… Really? I plugged it in and had to sit on the floor. Luckily I didn’t have to spend to much time on the floor because the CAT5 jack in the room was not connected to the network and did not receive a signal. For the other business travelers out there, stay somewhere else if you need a reliable internet connection.

Friendly staff, clean, cheap, mini fridge, microwave in room and free breakfast. I will be back here next time I’m in town. Very satisfied.

bad place for light sleepers. located right off a busy street w/​lots of fast food (KFC, taco bell, panda express) so you hear traffic, trucks, screeching brakes, etc. thin walls + the rooms all open to the outdoors, so you also hear what’s going on in the courtyard downstairs (ppl talking, high heels on concrete, rolling suitcases). teeny tiny hot tub (seats 6). free parking, free wifi (it’s slow) + free breakfast (mini bagels, croissants, boiled eggs, apples, toast, waffle machine, cereal, coffee). clean room, but slow drain in sink. will not return.

AC, Clean bed, and cheap… I’m happy!

It’s too bad I have to give it at least 1 star…
1. Worst guest service — waited at the check-​in counter for five minutes while the guy at the counter yelled at a cab driver… then finally when he did start helping me he turned around and started something else.
2. Room smelled terrible –sheets weren’t clean which probably led to #3 and the worst possible scenario when bringing a girlfriend to a hotel
3. Cockroaches… yes, cockroaches
need i say more?