Al’s Lock & Key

Newer auto keys can be a pain to duplicate and can set you back a couple of hundred dollars. I’m not talking about the non-​metal, keyless-​ignition key with buttons; just the basic metal key with a chip inside (no buttons). I was getting quotes for close to $ 180 just to have a key cut and «programmed.»
I called around and Al’s Lock And Key came in at under half of what most everybody else quoted. The previous reviews weren’t encouraging and I was skeptical of the location. However, I was going to be in the area that day so I gave them a chance.
First thing I noticed upon arriving was that the shop looked a little outdated. Then again, I don’t visit locksmiths on a regular basis so I didn’t know what to expect. They had prices for various services and items marked throughout the store. In most cases they were priced better than Home Depot.
I was quickly greeted by a woman and I told her that I had called before about having an auto key made. After giving her my vehicle information she quoted me the exact same price I was given over the phone. They had me pull my truck around to their back lot and they took my key. Within 35 minutes they were done and I was out the door.
To my surprise, the duplicate key was an actual Ford key (for an F 150). I thought I was going to get a generic «chipped» key but was instead given a genuine Ford key; and at less than half the price I was quoted from the Ford dealership! Sweet!
Although it’s a little far from where I live, I probably use Al’s Lock And Key only if I’m in the area.

The service is different when calling over phone for quotes to rekeying door locks. I called about 2 weeks ago and received a different quote for rekeying the lock. Which was reasonable. .I called a week later it was triple the price.
The first lady stated that it is cheaper getting the locks rekeyed. I said, that’s just what I want I didn’t want a new lock just rekeyed. The second representative gave me a different quote which sound like the price for putting a whole new like on door instead of rekeying. She was firm too. Even when I said the prior representative gave me a different quote. She said, «that’s how much it cause.»

3:52 pm: walked in and inquired about two key duplicates I needed.
3:54 pm: paid and walked out.
Fast and friendly service. They also didn’t charge me tax, since I paid cash.

100% unprofessional, wasted my time… call day before for 9am appt, no one showed up at 9am, office said will be there in 5 min, i called to cancel at 9:20am b/​c no one showed. You guys lost my business.