The Home Depot

Purchased a Toro blower/​vac with a four year warranty. Home Depot specifically advertises «backed by an outstanding 4 year warranty». Tool works great for five months. No problems at all. One day, won’t start, changed the fuel, changed the plug, still won’t start. I take it back to HD. You have to take it to the tool rental counter because that’s where the service is done. The person behind the counter is very reluctant, tells me I have to pay $ 20 up front for them to do a diagnostic check first. if the problem is covered under warranty I get the $ 20 back. I pay the $ 20 (four year warranty right) but the whole time I’m thinking I’m never gonna see that $ 20 again. Sure enough they call me two days later. They’ve determined I used bad fuel and bad fuel voids the warranty. So now I’m out $ 161 for the tool,$ 20 for them to tell me the warranty is useless and that I’m to blame, and I have to get another blower vac. I will never make a purchase at Home Depot again. Lowes has all the same products and they don’t turn you into a victim.

This place is great! Cool plants, very helpful associates. Nice selection.
I was in this summer & was thoroughly helped by an employee (shoot, I don’t remember his name). He helped me pick an umbrella & showed me patio furniture. Made sure I had a strong base for that umbrella since it gets windy! 5 stars!
My umbrella pole got bent real bad in the wind. Rather than buy a new umbrella or replacement parts, I found my manual & called Hampton Bay (a Home Depot company). They quickly found my receipt since I used a Credit Card at HD. They’ll be sending the replacement part out soon! Yay! The rep on the phone was very helpful too!
Way to go Home Depot!
Quick Tips learned from this event:
1. Use a credit/​debit card because it can be looked up in their system & that’ll be useful!
2. Keep your manuals with model #‘s & warranty info. (You can always take pics & save in a paperless fashion)
3. Buy Home Depot’s Brand Hampton Bay, they stand by their products!
4. If your product gets worn or is defective, don’t just throw it away, call & find out about the manufacturer’s warranty, it’ll save you money. :)

This is not up to standard! I am a big fan of Home Depot, but this particular store is marginal. There is often no one on the floor to help, and often when help finally arrives, the person is not knowledgeable about the product. Very disappointing.

I bought a counterdepth Samsung fridge for 2400. I was talked into getting the the extended warranty. From the day it was delivered we have had problems with it. It was leaking water and dripping constantly. The delivery guy said it was normal until the filter cycles a bit. Ok. Nope. So we have been trying to get it repaired now for 6 months we have been through 4 different repair companies and I have taken off work wasting vacation days for half day appointments 7 times. The first guy was shady and now texts me harassing texts. He took my fridge door and left me alone with a ding in it. I called Home Depot myself time and time and time again. Spoke with the store manager and customer service they said they would help. Well now the last repair company came to look at it. And then just never called us back. And now today we have our 7^th appointment with the fourth company. All I need is a new door bc the other guy took my better door and left me with a dinged one. And of course the dripping out of the ice machine dispenser. I’m a so upset no one at Home Depot is following up. I call and am repeatedly out on hold for so long. I want to stand in front of their store with a sign that says scam don’t buy appliances here or warranties. They will never fix or replace it. This started in Jan. More recently trying to fix in August. It’s December now and I have a leaky dinged fridge and am going to have a breakdown. I just spent another 3500 on new appliances with them since this purchase. What a mistake. I should not have given them my business. They don’t stand by their warranty or products. They said if the warranty company comes out three times for same prob I’m supposed to get a new fridge. Well it’s the 7^th visit. I’m outraged and plan to file with the better business bureau as well as take legal action. Don’t shop here go to lowes or anywhere else!

Not even a one star. RUN, RUN from this place. I wanted my NEW, again New lawnmower fixed after using it twice. Yes that was 2 times. Was called and said it was going to cost $ 95.00 to fix $ 140.00 lawn mower. (Should of still been covered had the thing less than three month). But it wasn’t. Told them ok. Somehow they got confused. (Reason to stay away) and said the computer told them no one wanted it fixed. No big deal. I laughed it off any told them to go ahead and fix it. I called a month later and said they again was not told to fix it by computer. I was upset. Called Manager who told me they would fix it. Three weeks later was called and TOLD YOUR LAWNMOWER IS FIXED. Come and get it. I went next day and got it. Took it home and guess what? It did not work. Called them again and they said computer said it was not be fixed. I left out several other times I called them to check on it. Called manager and she had no clue what was going on., Said who did you talk to? Good lord who didn’t I talk to? I than went to Lowes and bought another one for $ 138.00. Don’t waste your time at Home Depot in Indio, Ca… You been warned???

Friendly staff, clean store, usually very helpful in search of products. I went in a few times a few years ago and needed help with a project I was completing. Two employees had no idea what I was talking about. An employee who was just getting ready to go home overheard my conversation and in 5 minutes I had everything I needed. Sometimes it’s difficult to find someone to help and other times no problem. The customer service desk is very helpful.

Over the weekend my husband went in with an idea of our new nursery. We asked Gordon in the paint section for help. Neither one of us have experienced such great customer service. He explained everything we needed to do from start to finish, walked with us around the store to make sure we got everything we needed, and gave us new suggestions. I have worked in retail for 15 years and own my own retail store now. I wish I had employees like Gordon. He could have answered one question and sent us on our way but he made sure our idea of our dream nursery come true. I will be back time and time again and will always ask for him.

Store is always kept clean, employees are very nice. They are open pretty late. Have many check stands and self checkouts. My go to home improvement store. They have everything you could ever need to do a do it your self project. Great prices. Great service. Love home depot!

Went in to buy nuts and bolts that I needed. So as I’m checking out. I don’t see any plastic bags. I ask the guy where the bags at. «They cost 10 cents». So I need one so obviously I buy 1 (paper bag). That really got me upset. Why ban the bags when the law is still not in effect. They are just money hungry want to start charging for bags. I won’t be coming here any more. Lowe’s here I come.

Yes the story is clean but staff is unaware what products they have. I think it’s a big difference between fireplace and fire pit. Maybe I just assume everyone has a fireplace. Lowe’s took care of it.

Absolutely the worst Home Depot I’ve been in. First of all, Javier in hardware is extremely rude and acts like YOU owe him something when asking a general question. The employees in flooring are all clueless about carpet or laminate install. On 3 different occasions I was told 3 different things about install and haul away prices. The store manager there has a very bad attitude problem. When I asked to speak with her about one of her employees, she appeared to be agitated about me wanting to speak with her. Now I know why the employees there have bad attitudes. It all starts with management. Do yourself a favor and go to Lowe’s in La Quinta where they treat you better.

Very clean and the staff are very helpful. Plus I love the fact that its only half a mile away from my house and I don’t have to drive to la Quintana to that home depot. The pro desk staff are awesome.

Worst home depot I have ever been to — unfortunately nearest my «new» residence — the staff either isn’t available, gives you wrong information, the manager Armando is quite simply «never around or available». The «floor managers» don’t seem to be empowered to fix problems. The customer service corporate help desk just sends complaints back to the store where they fall on deaf ears.
If you are prepared to find things yourself, check out yourself, and its nearby — guess it is OK. If you have a special order — be prepared for long waits or «no one able to help you». I’ve waited forty minutes to an hour numerous times with «management assistance» and still can’t get an order placed.
One more large corporation in a downward spiral — I lived in Delray Beach, FL many years ago when they were new — so good! Each year they seem to get worse.

This review is about the rental section at the Indio Home Depot…
I recently rented a 12′ ladder for 24 hours. The ladder was good. The guy at the counter was amazing — HE was a 5 Star in knowledge and service.
This review is a 4 Star because they took a $ 50 deposit and it took 3 days for the AFTER the ladder was returned to get that $ 50 back on my card. ..

Very friendly staff and very clean store. We are always greeted as we walk in and asked if we need any help. We love this location because it’s close to our house.

One of the best service experience of my life time. I will be sharing this story years from now.
It’s Saturday Memorial Day weekend and I am at Home Depot to buy a grill. (I know it’s the wrong time to go and buy a grill as it’s a busy weekend but what can I say I am a sucker for pain… and it was a hot weekend so grilling by the pool sounded great) It was pretty busy in the store but I was helped promptly. Since I don’t have a large enough vehicle to bring back the grill, I was planning to rent the Home Depot truck. As an associate was ringing me up I was told that it was going to be a 3~4 hour wait to get the truck as there were 2 other customers ahead of me waiting on the truck.
Once Armando, the store manager, understood the situation he asked me where I lived. He noticed that I was there with my family and it was around 12pm so I guess he was thinking that we wouldn’t be able to use the grill that evening if we were to wait for the truck. The associate that was ringing me up was putting together the will call paper work when all the sudden Armando canceled the paper work and called one of his associates to help him load the grill on to his personal truck.
I couldn’t believe what was happening. I had to ask Armando, the store manager, twice… «Are you offering to personally deliver the grill to my house?» Yes… so he and another associate loaded my new grill on to his truck and we drove back to my house. On the ride back home we a had a pleasant conversation and once we got home Armando and his associate unloaded the grill and placed it in front of my garage.
Wow… what a service!!! I still can’t believe it.
I was able to put together the grill and we had a great dinner that night. (as a side note… even an entry level Weber grill is awesome!!! I was worried about all the horror stories of how difficult it was to put together the grill but I was able to put together the whole thing in less than two hours and I’m not very handy)
Although there is another HD less than a mile away from my house, I’ll be shopping at the North Indio Home Depot from now on.

Great service… and easy to move around

No cell service inside which sucks and very few employees to help you with anything!

It’s a good and clean Home Depot. It’s not the best Home Depot but It is for sure helpful that I live so closely to one.