The Grand Paw

Both of our German Shepherds have been going to the Grand Paw for play days and also boarding for the past 12 years. The facility is clean. The staff is knowledgable, friendly and pets are always treated like family. You can always leave town and never feel guilty about leaving your pets behind. I couldn’t even imagine leaving them anywhere else. Last year one of our German girls left us to cross Rainbow bridge. We took her sister Sonya to play about a week later and the staff there was so loving and sympathetic. They gave her extra attention since she had never been apart from her sister since birth. May I add that the groomers there are awesome. Thank you Grand Paw for having such a great place to take our pets. We would never go anywhere else.

I can ALWAYS count on «The Grand Paw» to take care of my KC (16 year old dog) and Lenny (8 year old cat)!! There is no other place I would leave my fur-​babies! Thank you for treating them like family!

Our 6 year old boxer, Lili gets so excited about staying here. She can’t wait to get in the door and get in the back to see and play with the others. Leaves us feeling a little dejected the way she doesn’t even bother to turn back and say goodbye. We take her excitement as a positive experience. People here couldn’t be nicer to us and when she comes home all tuckered out she never tells us a thing. Just drags her body up onto the sofa to sleep it off for a couple of days. Apparently what happens at the Grand Paw stays at the Grand Paw. ;-)

Our girls spent 3 nights at the Grand Paw and had a great time. Carrie went to the play days while Heidi stayed in the suite and had a break from her active sister. Both came home exhausted. Thanks for taking good care of our furbabies!

Wow! This place is fantastic. I take my pups everywhere I go and I’ve had them stay at many facilities throughout California. They are the real deal. The customer service is so friendly and caring it’s almost like you’ve known them your whole life. The facility is clean and smells great! You can tell they take pride in what they do. My dogs start barking and wagging their tails when I turn on to Jackson street. When we pull in to the parking lot they jump out of the car and run straight to the front door. That tells me everything I need to know! The price fits the amount of attention my fur babies need and deserve. I’d rather pay for a quality service like this any day! Thank you for being there for us Grand Paw.

I called ahead to check prices and express concerns regarding my baby’s health. However when I checked out after the service — the price was $ 10.00 higher than what I was originally told: «It’s up to the groomer to set the price». Then why quote prices over the phone in the first place? However I was extremely pleased with the results and the great care they provided my sweet dog. He was up there in years so I needed someone who took the necessary precautions and made accommodations for his failing health (he couldn’t stand up very long, his legs could give out, his hearing and vision failing), etc. They had no problem ensuring his comfort and used an additional person to help hold him up etc. Moreover he looked gorgeous after the grooming and appeared to have had a good experience. As it turns out this beautiful creature passed away approx 6 weeks after his «day of beauty» at Grand Paw. I am glad he had the opportunity to be spoiled one last time.

It pains me to have to write this review, but I feel an obligation to let other pet owners know about my most recent experience and the horror that I, and my poor dog Higgins, have dealt with over the last 3 days. I have boarded Higgins at the Grand Paw for the last 4 ½ years and the staff there, Ricky, Rindy, Ursala, and Brian, are like family to him.
I boarded Higgins at the Grand Paw on Wednesday, June 3^rd to Saturday, June 7^th. As is totally normal, when I got Higgins (English Bulldog) home on Saturday, he immediately found his bed and crashed, basically until the next day. Sunday morning I found a «bug» on him, but didn’t think anything of it. Later on Sunday, around 3pm, I found another «bug» on him between his toes. I started rubbing through his fur, which is luckily white so I could see what was on him, and I proceeded to find that he was TOTALLY infested with TICKS! He had them everywhere. Between his toes, on his ears, on his face, in his armpits, on his little nipples, around his groin. I pulled a few off and then gave him a tick treatment on his neck. After pulling 10 off of him, I decided to take him to the Emergency Vet on Jefferson. While there, I continued to pull more off and had a total of 17 in a baggy when the technician came in. Since I had given him the treatment at home, there wasn’t anything for them to do for him. They advised me to wait 48 hours and give him a bath with Tick shampoo. They also told me to look around my house and that I would find the ticks climbing the walls if my house had become infested. If I found any, I would need to have my home exterminated inside, throw away all of his dog beds and any plush toys. Well, when I got home, I found 3 climbing the wall where the dog bed was that had been with Higgins at the Grand Paw. I scheduled the exterminator for Tuesday morning, which cost me $ 450, and threw away 4 dog beds and 8 toys.
When I left the Vet on Sunday, I had left a message for the Grand Paw. I got a call the next morning and then Brian called me later. Of course they were horrified, but said they could not understand how he could have gotten them there because they «check each dog every day for parasites». They told me they have it on video and I asked to see the video. I was told they would have to ask the owner. I had talked to two vets, the exterminator, people at pet stores, and everyone said that the infestation had to have happened there. And, if it didn’t, Higgins had to have had the ticks while he was there. So, either way, they should have found them on him. In one of my conversations with the Grand Paw, I was also told they had upwards of 80 dogs at the kennel during that time.
In the end, the owner did not take any responsibility. I was not allowed to see any video because the owner said that she does not have the pet owners sign waivers and some of her clients don’t want their dogs seen by other owners. I was offered 2 free nights of boarding while I have my house exterminated and for my inconvenience. What an insult! Like I would bring him back to the Grand Paw where he just got infested with ticks?!
It’s now Wednesday, I had the house exterminated yesterday, I washed Higgins last night. I have found a minimum of 24 more ticks on him or that have come off due to the tick treatment. All of the ticks are full of blood, meaning he’s been bitten 40+ times over the last 3 days. My vet has him on preventative antibiotics, but Lyme disease could stay dormant for several months, if not a year. So, I won’t know the true horror of this for some time, if he ends up with Lyme.
Unfortunately, I won’t ever go back the The Grand Paw. Their system obviously does not work and since the owner will take no responsibility, you as the dog owner are left to deal with the pain & suffering of your poor dog on your own.

This was the first time we have boarded our Shiba. We are so happy we found this place. The staff was friendly and the atmosphere was relaxed but very organized and professional.
We feel that our dog had a pleasant experience from her relaxed demeanor and behavior when we picked her up.
We would highly recommend Grand Paw and will be bringing our Shiba back again.

Satchmo The Beagle stayed at The Grand Paw from the time he was a pup. When he died, I got flowers and personal notes from the entire staff. When Brooklyn The Bulldog came to live with me, they sent a welcoming toy and expressed an eagerness to meet her. She has stayed there several times now and loves her visits. I don’t know any business in any category that is as attentive as this, giving warm and personal service on a consistent basis. I’m a big fan and would recommend it to anyone.

We have been taking our large golden doodle here since she was a puppy. She comes here for daycamp a few times a week and she loves it. We have also boarded her when we have taken trips and have always felt very confident that she was not only getting the best of care but also that she would be enjoying the daycamp and getting good exercise instead of being cooped up in a crate and walked just a few times a day. The groomer does a wonderful job too. They are great at giving her a cut that is flattering and shows off her best assets. The staff are well-​trained and very friendly and helpful. They can also give you guidance and set you up with the best trainers in the valley.

Love it here!!! My dog was spoiled from the get go. The staff is wonderful. I brought my dog here to swim on her birthday & they gave her birthday gifts. There is so much here for our little loved ones to do. I can’t wait to bring my baby back here to play with the other dogs. Grand Paw you are truly amazing… thanks for doing what you do… See you soon

We have had our labrador retriever in the care of the Grand Paw several times this winter, due to lots of travel. Bailey is always delighted to arrive. He gets plenty of exercise at the Grand Paw, and frequently sees Lori at Dream Dogs for training. He is almost one year old now and the socialization and training has been wonderful for him. They are like his second family! Thank you Grand Paw for taking such good care of our baby!

Uncaring rude only want to take your money my dog was so scared to go there I will tell all my my friends in the desert to stay away from this place I have found so many great people who will come in your home to care for your pets for wayyyy cheaper then this!

My goodness! Could they have been more caring and accomodating? I had just homed a rescue dog, and had a prior commitment out of town. This sweet dog was emotionally broken, so had to be very careful in boarding her. I visited several kennels and found them sad and scary. When I called The Grand Paw, I was really encouraged by their customer service. When I arrived to check the facility, I was very impressed. The 5 day boarding fees were about the same (a little more) as other lesser facilities, and well worth the piece of mind. Thanks for taking good care of ARF!

Expensive dog boarding, cost over $ 65.00 a day!!! Staff was nice, attentive, and professional.
However, I did not like that my dog was unattended all night long. They don’t have an overnight staff member that stays onsite which is a shame… I believe the staff leaves at 8 and returns at 7 or 8 am…

You can trust this place with your most loved, they are the BEST I have ever used. Doggie Day out and grooming and boarding, absolutely hands down the best. I never worry when I drop off my pups.

This place is great retreat for your pups. I have a four pound yorkie and a chihuahua, they took great care of them. They keep the small dogs separate which makes us feel better. The staff is very helpful and charming. The only negative would be the price. It is the same price whether you kennel your dogs separate or together. A few dollars is taken off if you have more than one dog. We would recommend this place to anyone.

It’s not cheap, but I felt comfortable leaving my dog here when we took a short trip. When we dropped her off, they took careful notes on how to feed her according to her usual routine. We watched her join the other dogs in the play area before we left. Ours is a shy pup, so she was overwhelmed when every other dog came to greet her. An employee scooped her up and gave her a little attention away from the crowd. That made me feel better about leaving her there.
When we picked her up, she seemed in good spirits. They make notes about the dog’s behavior during the stay, and they let you know if there were any issues.
We opted to just have her stay there and not be groomed so that the first time there was all positive (our dog HATES baths), but next time we might opt for grooming as well. I’m sure we’ll be back.

Kudo’s to Jennifer & her staff at Grand Paw. We have 2 Weimeraner’s that we take to Grand Paw any time we want to get out of town for a few days. They walk in voluntarily, greet the staff with wagging tails and come home exhausted. All very good signs that they’ve been well taken care of, and exercised. But your piece of mind does not come cheap, they’re pricey, it’s the late charge that gets under your skin at check out. You either need to cut your trip short to make the noon check-​out or pay a late check out fee. But don’t let that dissuade you, I igive them 5 stars. it’s a great team — very well run with an experienced staff that keep’s their eye on their furry guests at all times.

The Grand Paw was so nice, so professional, that I almost wish I were a dog (so that I could enjoy a day there). Compared to other pet grooming spas, The Grand Paw is run like a fine hotel: always someone behind the desk, available to answer phones and check you in; clean and well appointed; the grounds landscaped and well cared for.
Our long-​haired Chihuahua enjoyed his time there like he has never enjoyed a spa before. I think he may have preferred we leave him overnight. They provide grooming, daycare, extended stay, and even have a swimming pool. Best of all: their prices were very reasonable!
Thank you, Grand Paw! We’ll definitely be back.