Midas

Raul and Joshua took care of my brake problem while I was visiting from out of town. They stayed late on a Saturday to make sure my car was safe and fixed properly. I highly recommend visiting this location.

Raul is a super friendly, honest man who is very knowledgeable about diagnosing car problems. He is great at explaining the problem and offering solutions to help his customers save money. Nick is a great mechanic — fast and efficient.

5,000 miles ago I took my car into Midas for an oil change. They also checked my brakes (yes they did need replacing… they showed me, and did so), resurfaced 2 brake rotors, removed and replaced the air filter and cabin filter. So 5,000 miles later a friend did my oil change in my driveway. He also checked the air and cabin filters. The air filter, which is easily seen when the hood is raised, still looked great, clean, almost unused looking, BUT the cabin filter which is impossible to see easily; has to be accessed by manipulating the glove compartment and removing part or all of it. The cabin filter was SO filthy! It had many tiny twigs, leaves, and DIRT. Midas tried to say because we live in the desert and the frequent sand blowing it gets that way. The Midas mechanic agreed and said his filter gets very dirty because of the same reason. Midas asked to see the receipt. He said yes it was changed and showed me the part number on the invoice matched the part number on the filter. I was a little embarrassed but my friend was a mechanic and told them no way that filter was changed 5,000 miles ago and if a customer came to him with a filter that dirty after 5,000 miles he’d question if it was ever changed. In the end Midas agreed to give us a new filter. Guess what? The NEW filter’s part number matched the part number on the invoice… just like the filthy filter! So Midas was trying to pull something over on us by comparing numbers. That just proved to me the integrity of the place. IN ADDITION for the «Engine service parts» of the invoice I was charged $ 45.98!!! Really??? At Napa, where Midas got the new filter from, the total for both filters is $ 25.26! Makes me wonder if indeed they used synthetic blend oil and did resurface the brake rotors. The brakes are no longer squeaking though! At least the Midas employee was unfazed by my anger and still respectful.

I’ve got to thank these guys, namely Joshua and Raul. They took on my emegency and was able to get me back on the road, which was important because I live out of town. They diagnosed the problem and even showed me the bad parts before replacing them with new ones. Can’t thank you enough!

Make sure they have the parts before you go otherwise they will charge you an inspection fee and say they don’t have the parts. In my case, they said they had the brakes but not the Roters, not a big deal I didn’t think I needed Roters. So I went down there and sure enough Raul Gonzalez said I needed Roters, gonna have to wait til Tuesday. I was in town visiting my parents for the weekend, I couldn’t leave the car that long and he charged me the inspection fee because I didn’t have the work done… I explained that I was going to have the brake work done there it’s not my fault they didn’t have the parts (I couldn’t wait til Tuesday). so they placated me by saying I’d get a free oil change next time I was in town. So now I’m back in town, needed an oil change so I called Raul Gonzalez up, now he says I could have the free oil change with the brake job. Well since I had the work done elsewhere I don’t need brakes done and that was not explained to me before. I think I’d remember that being a requirement when I had planned to get the work done once I got home. And also FYI Raul, I had the brake work done at a Suzuki authorized dealer they showed me the Roters and they were fine. Beware of the «Midas touch» it’s expensive.

Always a great experience. Raul takes good care of me and my car. They go the extra mile.

I’m still angry about this and it happened 4 months ago.
I had a check engine light on my 2008 Toyota Tacoma. I made an appointment and took the truck in to be looked at. After a short review, Midas told me the truck needed a «smoke test» and to bring it in the following day. Which I did.
I took the truck in and was told that they would call me when it was complete. I also had asked them to rotate the tires. Closing time was 6:00pm, they called at 5:55 to tell me that they had forgotten to call, but would remain open for 15 more minutes. That was not enough time for me to get there which I told them. So they kept it overnight.
I picked up the truck at 8:00 the next morning, paid the bill and drove away. A day later, I noticed that my locking gas cap had been replaced with a non-​locking one and my four stainless tire valve caps were gone. There were no tire caps on three of the tires.
Going back to Midas to retrieve my valve caps and my locking gas cap got nowhere. The caps and the fuel cap were «gone». They told me that the fuel cap was defective and the valve caps were lost.
I don’t believe this for a minute. The fuel cap couldn’t have been two months old. The missing valve caps is just annoying to me.
I’m really an easy going guy, but ineptitude like this just angers me. I hope your service experience is better than mine was. I won’t go back.

Nick & Raul are always nice and honest. I’m becoming an expert at automotive shops, lol. Mike, the owner, provided me with exceptional customer service over the phone and offered me a free break inspection, thanks Mike!
Nick saved me $ 70 :)