Holiday Inn Express & Suites Indio

We thought we would have a few days relaxing and reading at the pool instead a weekend fraught with frustration, a total fiasco.
Firstly arrived to find their WiFi was not working, then went to check out the pool to find that despite temps of over 100 there were no umbrellas, NO SHADE AT ALL!!! When we booked we had requested a room close to the elevator, only to find we were given a room at the very end of the passage. When I requested to speak to a manager was told that she was away and not back until Wednesday. The only redeeming feature of this hotel is that it was very clean and the room itself was quite comfortable, still, I would never go back there again.
Joan F.

My daughter and I checked in at 1am. We were exhausted from driving from Odessa Texas. Just could not take 2 more hours of driving. We were met by Thomas at the front desk. He was so hospitable and accommodating. He took the time to show us where to park our car with a Uhaul. The room was VERY clean and quiet. The morning breakfast and coffee was a great way to start our drive. I would stay here again. Thank you Thomas!!!

Rooms comfortable. Breakfast is good. Staff friendly. Wifi strong. Many channels on the tv including 6 HBO’s.location in Indio is great.

It’s pretty new so it looks nice. The beds are comfy and everything was clean. I worked late the night of 1÷19÷16 and expected to get up the next morning just in time to catch the end of breakfast (which is pretty meh and bland. It’s definitely truth in advertising when the only adjective they use in their advertising is that it’s ‘hot’). I was awakened at 6:20 am by the sound of my room’s CO detector chirping every 20 seconds. I called the front desk and was told that someone would be up after 7 to fix it. An hour later I called and was told that maintenance doesn’t come in until 8. At 8:15 it was fixed but I wasn’t able to go back to sleep so I definitely was not happy about my rude awakening. This lack of preventive maintenance also tells me that in a few years this hotel will not be in very good condition.

Clean, ok breakfast, ok bed, ok internet not best for streaming. I liked the hotel while traveling for work.

Worst experience I’ve ever had. They gave someone else the key to my room who came barging in with their dogs in the middle of the night. Could’ve been a really bad incident if their dogs had got ahold of my dog. I contacted the hotel management to let them know what happened. They were completed unapologetic and hung up on me when I informed them of the issue. Stay away from these people. Mistakes happen but the way they treated me afterwards is ridiculous

Stayed here the weekend of July 18 and 19, 2015.
The rooms are top notch as well as the amenities, which is why I gave it three stars.
However, around 2 am, I was awakened by loud voices. It was a man and a woman talking. Nothing vulgar, they were just having a conversation. At first, I thought they would eventually stop talking, but it went on for over an hour.
After a while it stopped and then picked up again with two men. Frustrated, I got up around 4 am to ask them to take it outside, but there was no one in the hallways. The conversations were coming from the lobby desk on the 1^st floor.
As we checked out the next morning and I related this to the lobby clerk, another guest recited a very similar story, however she was on the first floor. She said that neither her and her husband got any sleep because of the people talking throughout the middle of the night.
The clerk said nicely that she would forward this information to her superiors. A more appropriate response would be to comp us for our discomfort. Credit us or give us a discount on something. After all, we came to the hotel for rest and neither of us got it. We received nothing.
So if you ever decide to stay at this hotel, ask for a room as far away as possible from the lobby desk. Maybe then you might be able to get some sleep.

Stayed here for one night. Seems like it’s a brand new place. Everything was nice and clean as a hotel should. Did not use Internet, gym. Passed by the gym is kind of small. Breakfast was typical as expected.

Good, and could-​be-​better.
The good: the king kids suite was awesome. Bunk beds, bean bags, boxes for toys, and a little table for the kids. Made it an awesome family vacation spot — the kids were extremely excited. The room was clean, comfortable, and quiet. The elevator was quick. Hotel presentation and staff were A+. Breakfast was decent — not full gourmet but not just supermarket doughnuts either — there was enough choice to have a nice start to the day. The pool was a little on the small side (5ft max depth) but that’s not a serious nitpick, as when you’re out in the desert any water is nice to cool down in. A basic fitness room is included too.
The bad: wireless internet was mostly unusable. Seriously, it’s 2015. Flaky and slow. The old-​school in-​room air conditioner was poor, forcing direct air at us and resulting either in a too-​cold room or an un-​breathably stuffy one. No in-​between. (Yes, I tried all the settings.)
It was a little pricey for what it was; I’m sure this was the kids suite. Other rooms are cheaper.
Conclusion: a good hotel, and I’d use it again just for the kids experience.

The staff there were pretty nice and friendly. Though the room doesn’t look as big and luxurious as it does in the pictures, it’s pretty clean. The facility overall was pretty clean too. They offer a small exercise room and the express breakfast was pretty cool too! It appears that the only place I can get water was from the vending machine or during breakfast hours. I would highly suggest they put in a water dispenser with cups in the lobby or the lounge.

JUST ONE NIGHT OF PLEASURE, PLEASE
BACKGROUND:
IHG’s family of hotel brands has a powerful heritage that guests know and love, with hotels that are instantly recognized by millions around the world.
From the first Bass brewery in 1777 to one of the world’s leading hospitality companies, IHG’s history is one of pioneering people and new ideas, built on a foundation of consistency, trust, innovation, caring and resolve.
STATS:
Online reservations available
Free on-​site parking
Business Services & Business Center
Wireless Data Connection
Health and Fitness Center (On-​site)
Entertainment and Recreation
Barbeque Grills
Outdoor Pool
Housekeeping and Laundry Services
On-​site Guest Self-​Laundry Facilities (washer/​dryer)
Safety Deposit Box available at Front Desk
Buffet Breakfast included
Free Morning Newspaper Delivered to Room
Cable /​Satellite TV
EXPERIENCE:
It was SisTa’s idea to do a ladders hike in Painted Canyon, in the middle of the desert, instead of getting up in the middle of the night and driving to the trail-​head and back to the LA area on the same day, we decided to make a weekend out of it. After a fun day of adventuring, we stayed HIE & Suites, which was comparatively near to where we needed to be for our hike the following day.
Securing a room online for the three of us was quick and easy. Upon arrival we were in Ahhhh! With the entryway, check out the pics. The staff member was friendly and personable. Her fingers quickly danced on the keyboard and after a few clicks of the mouse, we were set. With Key cards in hand we drove to the side of the building for more of a direct route to our room, which was on the second level. Oy!!! Although this Suites offer an elevator, we choose to schlep our stuff up the stairs. Always helps when BroTha is with us, he doesn’t pack much so he was able to carry some girlie stuff.
The room was a good size for the three of us and our accouterments. Our room was neat and simply decorated, two queen beds were comfy and the spacious bathroom, with a shower and tub combo, and large counter space made it comfortable for us SisTa’s to get ready at the same time.
The pool area, although we didn’t get a chance to take a dip, was a good size, however, not sure it’s actually big enough for a full hotel to be in the area at the same time.
The eating area, where breakfast was for the taking, was equipped with several tables and chairs to seat two to four people. Fresh fruit, milk and cereal, coffee and juice, eggs and hashies, toast and bacon were served up fresh and hot.
Overall, our one night stand was pleasant and gratifying. If ever in the area again, it will be on our short list.
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My husband and I needed a little get away and wanted to stay at Fantasy Resort Casino but they were full and so we ended up here as it’s close by the casino. I’m happy that we did end up here and was able to save money. The room/​furniture/​bathroom has the modern look and feel of the room, which I loved. I’m taking away a star because I could hear the people upstairs but overall, we enjoyed the stay. It also has a complementary breakfast, which didn’t have much selection but is good enough for me to have a little something on my stomach. We would definitely stay here again if we needed to go back in this area. :)

We stayed one night in September, 2014.
Pro’s. — Location has easy access to I10. Facility is clean. Rooms are large and beds are comfortable with both soft and firm pillows. Lobby has interesting décor. Shower has grab bar and water is not too soft.
Con’s — Hotel has only one elevator. Exercise equipment is oriented such that one has to watch TV with a mirror image… weird! Hotel has a policy of removing the microwave oven during breakfast. Since hotel uses only heat lamps to warm meals, FOOD SAFETY is a concern. Staff is only marginally engaged with customers.
Summary — Hotel, though new, is a disappointment.
Rating — With only one elevator and our food safety concerns, we rate this establishment a D+. We will not return.

Hubby needed to go to a seminar in Palm Springs, I wanted to gamble so we booked a room at Holiday Inn, which is within walking distance from the Fantasy Springs Casino.
The rooms were nice, clean and had all the amenities we were expecting. On this particular night, however, their entire cable and Wi-​Fi was either wavy or completely down for most of the evening. I can see how this would be frustrating to some, but it wasn’t that big of a deal to us.
The breakfast was fine and their coffee was ok.
I would stay here again, if ever in the neighborhood. That is less likely, but that’s due to the casino, rather than the hotel.
For an overnight experience, this was totally fine.

This hotel is clean, comfortable and has friendly and helpful staff! I slept soundly and enjoyed the proximity to Fantasy Springs. The A/​C unit is a bit loud but that didn’t bother me at all. We had the double room and it was HUGE! The refrigerator is always handy and the pillows are just the right firmness! There is a free breakfast until 10 and checkout isn’t until noon which was greatly appreciated since we had a long night at FS. We will definitely return whenever needing to crash after a fun night at the casino! I highly recommend this hotel!