Desert Rose Rentals & Property Management

This is the second time Desert Rose has taken twice the amount of the dues out of my bank account. I am a PGA West owner — Residential II. I am appalled by this action. The last time this happened it took too long to get the over charge back. Their reason was they only write checks once a month. So essentially I loaned them an extra $ 550. for a couple weeks.

Desert Rose rentals is a rental company run by an older woman named Rose in Indio. She rented me and 5 of my friends a 3 bedroom house in a golf course community off Indian Palms country club and about 3 miles from Coachella music festival.
Her customer service skills are lacking. There were promises of houses that fell through without warning and I would only find out after I called to ask about when we could expect the contract and send the deposit. On another call, she came through and said she would have a 3 bedroom condo for rent but she couldn’t show me pictures (because she does not know how to communicate via email/​the web) and couldn’t figure out how to up-​load them to share. Then it was my turn to be nervous to committ to a condo for everyone without seeing photos but there was seriously not a single other apartment available that close to the festival. We took a risk going on her word that the house was at least «clean» and thought that if anything, we wouldn’t be spending a lot of time there anyway.
Even after this «promise» of a prospect, Rose was hesitant to commit via anything in writing for weeks (I wanted the house hunting to be over with and wanted to give a deposit ASAP) and making plans for 6 people on only Rose’s «word» seemed a little iffy. It was very frustrating and I kept looking for houses in the area.
I stayed in touch with Rose out of desperation and after about a month of no other house leads from other realtors, or owners, I started calling her again almost everyday to get her to commit to renting us this mystery property. Finally she emailed me a contract (after about 10 failed tries and a lot of back and forth phone calls) that had incorrect information so then there needed to be ammending and adjusting and we had finally finally! secured a place. All in all the ordeal with Rose and renting this condo took about 5 weeks.
We breathed a sigh of releif when we arrived and the condo was a lot nicer than expected. No wifi, no cable, older everything; but clean linens, clean bathrooms, steps to a pool/​hot tub, parking.
Rose is not good about returning calls, emailing, being timely or meticulously accurate. She did however come through with a decent condo rental price and a good condo rental for the long weekend (4 night min). 3 stars for coming through, the loss of 2 stars is for the stress she put me through from January up until we walked through the door of our rental in April.