Uncle Bill’s Pet Centers West

I will never come back to this place ever again thanks to the manager Jessica. I was in a hurry and had several things to do today. It took a good ten minutes for the sales guy to bag up the 100 large crickets I requested. By the time I made it to the register the girl checking me out had the nerve to look at a bag of approx 100 crickets and say that’s more than 100 and sent them back. When I said I didn’t have time for this she told them never mind he doesn’t want them and told them to put them all back. She was basically treating me like I was trying to steal them. When I asked for the highest manager she claimed it was her and just got ruder. She has absolutely no regard or concern for her customers. It seemed to be more about pulling rank on her associates and proving how accurate she is at counting 100 crickets in a bag mixed with pieces of egg carton– and all just by eyeballing it. Give me a break! This is my worst exchange with a retail associate ever. This is so unacceptable and after shopping here loyally for 10 years I can promise you I will never ever step inside another uncle bills store again. They care more about some 10 cent crickets than they do their customers.

I’m an aquarium guy so I can’t comment on dogs, cats, etc. I find their deals really good here. I’ve made quite a few African cichlid purchases from them over the years and they’ve all done really well and lived a long time. The tank section could be spruced up a bit but it’s not too bad and they really do have some very good prices. Cichlids look better than the Reef and for a LOT LESS $$. Staff’s always been nice to me too. I’ve never purchased salt water fish from them, so I can comment on that.

The only reason I am giving a review instead of calling anyone who would help the poor animals who are held there is the fear of they may end up some place even worse! I visited and there were 2 teens watching I don’t know how many animals with super high prices that had poop and urine all over their cages and all over them. The poor babies were begging for anyone to pay attention to them, I wanted to stroll threw childhood memories of pet stores instead I left in tears trying to find ways to help the victims this God awful place uses to get rich! Many puppy mill rumors around this place and from what I saw… CONFIRMED!

Bad, bad, bad. 24 hour return policy on saltwater fish not even close others. You can even do better on the net. Bought two fish still in bag from getting shipped in. Both died in 3 days. I’ve had tank for 25 years.
DO NOT GO HERE!!!

I purchased a hedgehog at this store. I loved my little Brillo and took excellent care of him. A little over a year after getting him I woke up one morning to find him trying to drag himself around his cage. It seemed his back legs were paralyzed and he wasn’t eating. I rushed him to an exotic vet clinic. They ran some tests and it turned out he had leukemia (I know its weird to think they can get leukemia) and that it was localized in his legs. They told me he was suffering, it was only going to get worse and they advised I should put him down. They told me to never buy a hedgehog from a place like Uncle Bills where hedgehogs are not breed for good genes or health. They said he was most likely inbred by people with little training or concern for animals and that places like Uncle Bills will give breeders a quick buck to keep pumping out hedgehogs to keep their store stocked. Looking at the other reviews it seems all animals there might be that way. If you’re looking for a hedgehog then save yourself the anguish and heartbreak that I went through and go to a reputable breeder.

I came here to check out some cat supplies. Walked around and saw some puppies in small cages. I asked a couple of employees if the puppies came from puppy mills. They say «they came from respected breeders» I asked again «Are they puppy mill breeders?» She just stared at me and gave a little smirk, so I took that as a «yes, they are puppy mill puppies» I’m very ashamed of Indiana that would allow pet shop owners to buy puppies from puppy mills. And I’m very ashamed at the owners for buying puppies from puppies mills knowing full well what HORRIFIC condition these dogs endure. PLEASE, PLEASE, PLEASE RESCUE DOGS FROM A SHELTER. I’ll be calling the humane society and have them check out the small cages these poor puppies are kept in. For anyone who wants to adopt a cat/​dog… there is a rescue group in Washington Mall, right buy Target. Check them out. I got my adult cat there.
Also, I couldn’t believe they have BBB. The BBB should really check this store out more often considering they have live animals.

Uncle Bill’s has a nice selection of pet supplies — from food, to «clothing,» toys, and other pet accessories. But unfortunately, I also found it to be one of those standard, depressing, pet stores. The dogs in the back were in crates with urine-​soaked newspapers lining the bottom, and the whole place just seemed a bit dirty.
The prices and products available were a plus, but I probably wouldn’t go out of my way to visit this place again.

I just needed a leash quickly so stopped in since I was close by. Employees were friendly with 4 individuals asking if I needed help. Uncle Bill’s offers a full range of pet supplies. They also carry rabbits, guinea pigs, parakeets, canaries, baby Quaker parrots, fish and puppies. Please, please, please adopt/​rescue your puppies as I have instead of purchasing from a puppy mill. Uncle Bill’s was asking $ 500 for mixed breed puppies. That’s a lot of rescues. Please adopt/​rescue your pets and if you need supplies, fish or aquariums Uncle Bill’s has it. Of course I realize some of you opt not to enter due to puppy mill issues and truly respect and understand.

I used to purchase my dog food here, because of their close location to my home. After a little while, I couldn’t bring myself to walk into the store and see the sad caged animals. It was just too heartbreaking and I decided I could no longer support a business that sells puppy mill puppies. I wrote the pet store a letter explaining my concerns and have never returned.

Best store in Indy for aquariums, the staff is friendly, knowledgable and they have a great selection.