Tuscan Pointe Apartments

It takes forever to get things fixed and the rent jumps every year. They used to give incentives when leases were renewed. Currently doing remodeling, half the townhouses don’t have numbers so good luck if your company that’s visiting has never been and doesn’t know where to go. They started remodeling inside vacant ones, but maybe ask residents if they’d like anything done too? Dishwasher doesn’t work right. Ceiling in dining room caved in before and the fix to it wasn’t correct. You call and ask for things to get done but don’t bank on it being soon. However, a couple maintenance guys that are currently there do what they can. It’s not them. The office is not keeping them informed I don’t think of things reported.

Was excited about the price until i dealt with everything else due to the cheap pricing…
Started with our sidewalks flooding every time it rained and ruining nice shoes (I dress business casual for work).
Then had the shower (upstairs) leaking into the dining room and after calling maintenance multiple times to fix this issue (because they just kept re-​caulking and saying it was fixed yet it would leak a week or two later) it was never fixed even to the day I moved out.
I got to listen to my trashy neighbors drinking and arguing all night (despite having to be up by 4:30 AM every morning for work) due to the terrible layout and paper thin walls.
And finally it was time to move out! Happiest day of my life… Well until a month and a half later when I received a call from a creditor stating I have a balance with this piece of junk. Even though I called at least 5 times asking about my security deposit and every time they said «we will call you back.» But I never got a call besides from an outside party with my personal credit on the line. Their excuse? They are changing management again, that’s it… No other excuse. Just changing management.
They didn’t even have the decency to approach me by phone or mail about supposed damage they were charging me for. Turns out they wanted to take my whole security deposit on top of an extra $ 80 for issues that were wrong when I moved in. I left my town home clean, I am a very clean person. They have no pictures of this «damage» and instead took my $ 461 deposit.
Asked them for a copy of my original walk through and they said «No, you can subpoena it with an attorney but we do not have to give you that.» I know a lot of the «damages» were documented on that and were there when I moved in…
Those are just a couple of my issues with this dump. I could go on, but I feel this is a sufficient warning. Don’t waste your money! You will be counting down the days till you can move, or have to pay a hefty break lease fee on top of them stealing your deposit!

If you could only give 0 stars or negative stars that’s serve it better. I came here over the summer and looked for short term leases and Tuscan Pointe was the only one I could find that offered what i needed. I ended up transitioning into the month-​by-​month rent but if I had known I would be here as long as I have I would’ve elected to stay at a holiday inn over this place. First off, apartments are bare bones and pretty dirty when you first move in. Your «move-​in inspection’ is a JOKE. There were things on there that I requested to be fixed immediately and I’m now about to move out months later and those items are still not fixed. I will give them a PLUS though, the maintenance is pretty prompt and efficient after you figure out how to put in a work order. The compliments on staff will end there though. «Bookkeeping» errors about every other month, incorrect late fees here and random charges there all of which never make sense and when you question them they get defensive but then realize they’re wrong. You can tell some residents don’t argue their case, so makes management a tad sketchy. Overall staff attitudes (with exceptions of a select few) are flat out rude (and that’s saying it nicely). As for the «neighborhood», it’s pretty rough as well.
All-​in-​all avoid this place if you possibly can!
The only pro to living here is it’s proximity to 31 and the ease of getting down town Indy.
Also check the google reviews, this type of review is status-​quo