Tiffany & Co

Waited a year too late to purchase my engagement ring and our previous sales rep, Tom is no longer with the company. He definitely went above and beyond to find a perfect ring for me that fits our budget and specifications.
Instead we were approached by a polished younger gal, very courteous like all Tiffany associates. Perhaps it’s the holiday season and availability is very limited, but I feel like she was very protective of several rings I wanted to see and the ones we put on hold were sold a few days before we came in for our next appointment. This left us with very limited choices available in the inventory. Yes, I can understand the high security, but Tom would even let us walk out of the store to see the diamond in natural light. I’d be too intimidated to steal a piece of jewelry especially with the security guards by the door.
When we asked her to bring in a couple from other stores approximately in the specifications we wanted, she brought in 1… just 1 to choose from. It definitely failed to meet my expectations (H/​I, VS2, slightly below ½ ct) since it was not in the color and clarity I desired. Back to the drawing board. So we asked if they had any other inventory in the store and she brought out these other 2 beautiful rings under the locked cabinet. (I secretly think she was hiding it from us.) One exactly at our price point and specifications (G, VS1 0.47ct) and the other exceeded our budget slightly (F, VVSI, 0.51ct), but it was stunning. So from an investment standpoint, I opted for the ring that was slightly above our projected budget. This way I wouldn’t have to get an upgrade in the future that was 2x the purchasing value.
Transaction was very smooth as we paid cash in neat bundles, like the ones that come out of metal briefcases. They should’ve offered a discount for the ease of counting! Oh active military, they do offer a 10% discount FYI.
Silly fiancé is oblivious about Tiffany and the blue box/​bag and white ribbon thing. Good thing he took it home so I can use it as a prop for engagement/​wedding photos. Yet… he left behind the blue paper bag… I wanted that blue paper bag too :(

What would you expect?!
Class and service all the way. And I’m not some richie rich type. Just an average citizen who needed my keychain fixed. They may handle multi-​thousand dollar items all the time, but they treated my little old couple hundred dollar item and me with respect. Nice to know that sort of service and attention still exists. And despite being told Tiffany is now a common stripper name, I will still continue to regard it as a nod to class.

What can you say. its Tiffany’s! Even me, a scruffy tattood guy gets treated with respect and dignity like everyone else. Of coarse thats their job but they could be snobby and they arent in here. I went in to get a ring resized that i had purchased in NYC. They immediately asked how i was doing and what they could help me with. They said i would need to go to the customer service area and rigng a bell for service. The gentleman came quickly and was awesome! The time before i was helping a friend of mine pick out a Christmas present for his girlfriend (now faïence). We had great service and the whole experience was awesome. Now you must understand you arent going to find anything cheap in here. Your partially paying for the name, but with that said all of the merchandise is of the highest quality. I would recommend anyone who has an open or decent budget for what they are looking for to come in and take a look around.

Professional and helpful as soon as I walked into the door. They weren’t very busy. But I appreciated the acknowledgement.

Fashion Mall location on the northside. Wife has been wanting a nice ring and has been zeroing in on one online so we headed in to check out their selection. Very welcoming and we spent 2 and a half hours looking at maybe 4 rings. The highlight, however was the extended conversation with the wonderful Thomas!
No pressure to finalize the sale, very helpful and funny. We were in store until 10 minutes after they closed and didn’t even realize it because it is a very chill place. Exiting was interesting due to the double door security.
Once the wife makes the final decision, we will hurry back and snatch up her ring.

A little over a week ago I brought my wife a sterling silver 1837 ring. The sale went smoothly and the sales associate was very nice.
However, this was the beginning of the troubles. After one day of wear, the ring turned my wife’s fingers green. No big deal, we cleaned the ring and that solved that issue. Then however, we noticed that the stamped section on the ring was discolored, and almost appeared that the silver was chipping. I called the store and spoke with a sales associate. Instead of an apology, I received an earful of excuses. After about ten minutes of listening to the sales associate drone on with these excuses, I requested to speak with a manager. I then spoke with the sales manager, Alex who was extremely nice, courteous, and everything that an a upscale jewelry manager should be. I agreed that I would meet with her on the next day to have her take a look at the ring.
The next day, my wife and I went into the store and met with Alex. She was very courteous and nice Ina person as well. After examining the ring, and attempting a deep clean, the flaw still remained. She then offered to exchange the ring and overnight it to us. Despite overnighting the new ring, there were multiple issues with UPS and with the way the shipment was coded causing a delay in getting the ring when promised again. However, after the shipping fiasco continued to get worse, Alex contacted my wife, and delivered the ring personally to her at her workplace.
So, why did I give this Tiffany and Co. a five-​star rating with all the problems we had? Mistakes happen in the world, and sometimes a rating is not about the experience, but rather the recovery and the attempt to correct a bad experience. Because of the absolutely wonderful customer service that Alex provided, and because of her willingness to go over and above, she has secured a future customer! This store in the end lived up to the reputation of excellent customer service that Tiffany and Co. has.

I stopped in here to get a cleaning cloth to clean my Return to Tiffany necklace and bracelet and the two rings (also purchased from Tiffany’s) that my boyfriend gave to me. I walked in and the staff was very friendly and I asked for a cleaning cloth for my jewelry and I said «how much?» and the lady said «Happy Valentine’s Day» and I was stunned I got a cleaning cloth on the house. I never expected less at Tiffany’s even though this location is smaller than the stores in Chicago, Skokie, and Oakbrook. You still get top notch service at Tiffany’s and if you’re in the Chicago area the Skokie store is the best and ask for Colleen Wheeling when you go she’s my go to person because she knows her stuff. I will be coming to this location again if I am in the market for some good jewelry.

I like the smaller Tiffany’s like this one in Indy. Priscilla at the store was utmost helpful and I truly appreciated her insights. I ended up buying necklaces. I will surely visit again when I’m in town.

Is it possible to have poor service at Tiffany’s? If so, it probably wasn’t at this location.
Although it is much smaller than the Chicago store, I always get great service. When I came in to have my jewelry cleaned, the staff was very friendly. I would recommend!

Everything I ever imagined!
Was taken engagement ring shopping here and fell in love with the Novo Ring!
Tom @ Tiffany’s is fantastic to work with and knows his stuff!
I love how they want you to try things on, massive and expensive diamonds… absolutely breathtaking! Not at all pretentious. A truly great shopping experience!
Update: I know have the Novo Ring and Tom was extremely helpful and we recommend him to everyone!