Thornton Oil

A few weeks ago I read my 3 star review for Thorntons and though it seemed pretty harsh. Still, just reading my description of that tea incident put the bad taste right back in my mouth, so I l left it. Until today. Today I was reminded why I wrote my original 5 star review, why Thorntons is the best gas station, and why this location specifically is the best option of them all. I was reminded, as I am again and again, that service trumps all. It took one bad experience with service here for me to drop them to 3 stars, and it took more than a year for them to earn those stars back with nothing short of industry leading customer service.
As I’ve mentioned before, I always look forward to stopping in and saying hello to Kenny. He knows my name, and says hello as soon as I walking the door. But today I talked to the general manager, Abdul. I’ve talked to him before, and he knows I’m a regular. But today he wanted me to stay a minute and talk about that tea incident in 2014. I didn’t just get an apology, I got a conversation from a man that agreed with me. Not only was I right that I pay for an entire pot of tea with my one cup, but I’m a customer and one that comes 5 – 10 times a week. I AM ALWAYS RIGHT, even when I’m wrong.
I stand by what I originally said. Thorntons is as local as it gets for gas stations. They are family owned, and every employee even earn a stake in the company to help them care. This location is used to train all Thorntons employees in Indianapolis.
It’s a lot to say for a gas station. But I think it’s appropriate to give credit when credit is due. So I raise my giant 64oz Mountain Dew in cheers to you, Thorntons, Abdul, and Kenny. It’s the smallest gestures that make the biggest impressions.

As an out-​of-​town guest, you never know where to stop for convenience and safety. I was pleasantly surprised here!
This location was clean, the staff was friendly, and plenty of options for everything I needed at a gas station convenience store. I filled up my car with gas. Then I went inside to use the restroom which was cleaner than I expected. I went to purchase a cup of coffee, and they were all out. When I approached the attendant, he politely asked me to wait three minutes and he would brew a new pot. Upon checkout he thanked me for my patience and did not charge me for the coffee because I had to wait. That is customer service at its finest!
Great customer service at a clean location. Pleasantly surprised all around!

Yes, I am writing a review about a gas station.
I live right around the corner and will go out of my way to come to this gas stations. I have always found the number of staff member’s comforting and the fact they do not have a high turnover is nice. After only a few visits, the staff starts to remember you. I know it no ritzy coffee shop with foamed milk and $ 5 lattes, but I love the value. I have a large refillable 64oz cup which is $.79 vs. Speedway’s price of $ 1.30.
This location is always significantly cleaner than any Speedway in Indy and the affluence of customers is a plus as well. I also appreciate the mobile app which give you a free convenience store item once a week! I am giving a gas station a ⁵⁄₅ because in my personal opinion they do not get any cleaner, better service, and great value than Thorntons!

Yes it is a gas station with working pumps. I visit frequently and will say that the price of gas is always competitive. The pump area never seems very clean, though. Items stacked by the door or between the pumps and not always orderly. The convenience store is adequate and staff service average.

This place is NOT CLEAN and employees are RUDE…

I walk in with Andrew Jackson in hand.
Me: I need a tank of propane…
Gas Station Guy #1: Ummm. Hey he needs a tank of propane… did we find that key?!?
Gas Station Guy #2: No
Gas Station Guy #1: Sorry man, we lost the key a while back and can’t find it. I can’t get you any propane…
Andrew: WTF???
Andrew and I walked out.
fail