T-Mobile

Very unfriendly through the call, I’m a current user and tried to ask them about changing carriers, the guy said he doesn’t know and is unhappy to answer that question and hang it off. Disappointed, I should have changed it long time ago.

While purchasing a new iPhone 6 I participated in the «free» tablet Father’s Day promotion. Although I stated that I did not want to participate, the sales person, Bre, eventually persuaded me (I know I should have been stronger and continued saying no). Because I was so hesitant, I asked Bre several times what this promotion entails. She told me that after paying tax of $ 32, I will receive an LG tablet. My monthly bill will show a $ 9.99 charge and a subsequent credit of $ 9.99. I then repeatedly asked whether there will be additional charges and she stated that NO, that is it. The tablet with SHARE data with my phone.
I look at my bill and what do you know, I have a $ 10 data charge for the tablet. I realize that $ 10/​month is not a big deal. However, I do not appreciate being mislead by Bre and given incorrect information. I also do not want to pay $ 10 a month for a tablet that I didn’t want in the first place.
I went to the store upon seeing my bill and spoke with Bre. She admitted that she gave me incorrect information and said she would attempt to correct this. After two days of constantly calling her back she said that although she did give me incorrect information, she has no authorization to do anything. Great, wish I could put her sorry towards the $ 240 in data I will have to pay for the next two years for a tablet I did not even want.
After exhaustive talks with T-​mobile corporate, all they could offer me is a 3-​month credit. After shopping around, I realized that companies like Sprint are now providing even cheaper phone service (with unlimited data) so I will definitely be taking my business elsewhere.

I know T-​mobile is the little guy BUT I have been a customer for more than 9 years. The prices are good, the coverage suits my needs and I’ve always received great service. Granted, if I am visiting family in metro Detroit, service is a bit spotty, but that is but a few days out of the year. The people who work at the downtown store are great, as they are on 96^th St. I have yet to find a reason to switch carriers.