Steak ‘n Shake

I ordered on the Steak N Shake website, Door Dash delivered, but there is no order through Door Dash on the app. When I called the store to let them know the wrong milkshakes were made, they argued with me saying that their staff says they made the right milkshakes... which is wrong because we don't have the right ones. Nothing is being done to fix this. VERY POOR CUSTOMER SERVICE! They kept saying Door Dash needs to fix it and I let them know there was no order through Door Dash and only their website. Nothing was in the app as an order on Door Dash.

This was at 7930 E Washington St, Indianapolis IN.

I even offered to drive both milkshakes back to show they were both wrong and was told that she doesn't want me taking anything in there because she is not allowed to replace wrong food. Really? A restaurant wont fix the food if served wrong? What kind of service is this?? Door Dash even called this store and explained that the order is not through them and the store Manage (female whose name starts with a N) still said that nothing will be done. What a complete failure.

I suggest not ever ordering online from 7930 E Washington St, Indianapolis IN if you want your food fixed when wrong.

At the risk of sounding contrary, Steak ‘n Shake is that answer to my desire for a fast food burger that’s not like a fast food burger. For me, their burgers are a real flat pressed grill burger, but I can get it fairly quickly (depending on the service), I can get it through a drive-​thru, and I can get it 24 hours a day! I usually hit a Steak ‘n Shake during the creeping hours when only us die hards and freaks are still out and about. With their selection of $ 4 sandwich and fries combos, it’s a decent value.

We decided to order our food to go because they were so packed and seemed short handed. We proceeded to sit at the «bar» area to take a look at the menus. It was probably around 10 minutes before someone came to take our to go order. She was friendly enough, but it was obvious she was very busy and rushed. Our food was prepared pretty quickly, however the rushed waitress forgot to give us our drinks so we had to wait an additional 5 minutes or so to track her down to get them. We get home with our order only to find the cook had forgotten to put cheese on the cheeseburger!!! To me that’s pretty much unacceptable. I had gotten a footlong with ketchup and mustard only, which you’d think would be an easy order… not for the forgetful cook. There was no ketchup or mustard on the hotdog!!! I’m thinking to myself, maybe they just throw the condiments in the bag, but that was a miss as well. I wouldn’t even complain about that part but I’m just moving in to a new home, so I haven’t yet stocked my cabinets with condiments. This is why I could only give 2 stars. I believe in second chances, so I will go back, but I will definitely go at a different time and take my chances at dining in.

Steak n Shake food is always good no matter where you go but that doesn’t mean the service is the same. If you want somewhat fast service this is NOT the place to go. My boyfriend and I went to Steak ‘n Shake and it took 10 – 15 mins to get our drinks. I think what the situation was that Washington street Steak ‘n Shake does not have good teamwork. They don’t let their teammates know they have a table waiting for them and the poor sever ends up with shitty attitude people. GET WITH IT STEAK N SHAKE AND GET A BETTER TEAM!

I went around 9:30 PM, and it took about 10 minutes to get a drink order. There was only 3 other people in the whole restaurant and the waitresses we’re to busy being social with other customers than taking orders. By the time we took our order and got our food it was probably 30 minutes… Worst steakn shake I’ve ever been to…

Server Sharon ROCKS! This location is always busy because the food is decent.

The waitress called us, a male and female, «guys» seven times before we finished placing our order and over thirty times total. I am a crazy person so this really bothers me. The food was alright and the manager who checked us out was an asshole in the *best* way. It was hilarious. We had a coupon so it was cheap!

I’m from out of town but always need to do at least one Steak n Shake trip when I’m in Indy. The food is like fast food prices but you get served. Tip well, it’s got to be a hard job waiting on all the folks I see, they can’t be that easy and the can’t tip very well since the menu is so reasonable.
Thin Onion strings are very good.