Staybridge Suites Indianapolis Downtown-Conv Ctr

In staying here for 2 weeks on business. The front desk staff was extremely friendly and helpful, the rooms are beautiful and really clean. There’s FREE dinner on Tuesday, Wenesday and Thursdays! The pool AND hotub was amazing and very clean. Also, the locations great and right across the street from Lucas Stadium The ONLY downside to this hotel, the parking lot could be bigger. I’ll definitely continue to stay at this hotel any time I’m in the area! The room rates were pretty good, especially for the size of the suites.
Keep up the great work guys!
Regards,
Brock Owings

My dad was generous enough to book the whole family suites for the evening of July 4^th. We went to the game at Victory Field, so this hotel was just a short walk away. There is very little free parking behind the hotel, and it being a holiday weekend, was completely full. We had to park in the garage next to the Comfort Suites, costing an extra $ 14.
PROS:
Very clean
Small kitchenette with full size fridge
Large closet for extended stay
Decent hot breakfast
Directly across from Lucas Oil and short walk to Victory Field
CONS:
Full size bed, for the price of the room (almost $ 300!) you would expect at least a queen.
Bathroom, very cramped, and what looked like a spot above the shower getting ready to fall from water damage.
TV, every channel was fuzzy, no clear picture on any channel.
COST, I understand it was a holiday weekend which no doubt jacked up the rates, but at almost $ 300 a pop, we could have stayed at the Hilton or Hyatt for that much.
No free water. This sounds silly but I drink water all day long and not having any at night is a bummer. We planned ahead and packed a few bottles but once again, at that price point, you would expect a few freebies in the room.
A decent place to stay, there are definitely worse in the city.

Had a really great stay here this past week. There are nicer hotels there but the staff was simply fantastic and so helpful. Loved the movie room and the fact that they let you watch DVDs for free in there. I made use of the gym, which had enough in there to get a good workout. I loved the social hour they offer on select weeknights.
It’s within walking distance of the Convention Center and it’s right by Lucas Oil Stadium. As for the rooms, they were spacious and clean.
The only thing that was just OK during my trip was the breakfast.
I’d recommend this hotel and I compliment the staff for providing a great experience during my 3 day stay.

Great location for downtown Indy. Staff is super friendly and helpful. Rooms are spacious and very clean. parking can be a challenge for any hotel in downtown Indy especially if a conference of some sort is in town. I recommend Staybridge as an affordable alternative to the many higher priced facilities in Indy.

Stayed here with some friends for a conference being held at the JW Marriott. It was a short walk to the JW, super close to Lucas Oil stadium, and about 15min to the downtown shopping. You have to cross under a bridge when walking, which felt a little sketchy at times, but overall appeared to be safe.
The hotel was ok. Our room was comfortable. It was nice having a separate bedroom and living area with a small kitchen with a full fridge, microwave, and a couple electric burners.
This was the first hotel that I’ve experienced that not only had free breakfast everyday, but also free dinner on Tuesday, Wednesdays, and Thursdays. Now, the food isn’t spectacular, but there’s also free drinks including soda, beer, and sometimes wine.
The hotel was clean, but frequently had a chemically smell to it. It wasn’t too strong, but certainly noticeable. The elevators were slow and had expired maintenance certificates displayed. This isn’t really something I typically look at, but I overheard the repairs guys mentioning that the emergency phone service in the elevators were out of service since they changed services a few months back. Thankfully, the elevators appeared to be working fine, but I definitely took the stairs when I wasn’t being lazy.
The folks at the front desk were helpful and friendly. They had no problem checking us in a few hours earlier at no extra cost.

I don’t usually write reviews, but I find it necessary to warn any potential guests about the mediocrity of this over-​priced hotel. The location is nice, but the staff made for the worst hotel-​stay I have ever experienced. «Kate» seemed to have it out for my group, and apparently made it her personal mission to ruin our weekend. I will never stay in any Staybridge ever again, and will warn any potential visitors of their less-​than-​adequete customer service. I travel weekly, and have never been treated this poorly. Very very dissapointed in the way Staybridge treats their guests.

Wonderful service! Staff was super friendly, rooms were clean! Room cleaning is upon request and they were very prompt about it! Beautiful views and cheap parking considering how close it is to downtown. Shuttles available. We had no problems and we’re absolutely happy with our stay!

I liked this hotel for
1. Fridge and a kitchenette, with basic utensils and plates etc.
2. Hot bar breakfast
3. Fitness facility that is open 24 hours (and nobody rarely used it while I was there that I did not have to wait around or anything)
4. Complimentary dinner 3 week nights a week
5. Gas station/​Convenience store across the street
Although I did not take advantage of the following…
5. Laundry machines are for free to use
6. Swimming pool
This is not a 3-​star hotel but it fit my purposes (traveling for a convention held at the Convention Center nearby), and saved me some money as I was able to eat their complimentary dinner for 2 nights. If I am in Indianapolis again for a similar occasion, I would come back here.

A friend and I stayed the weekend here because we were running the Monumental marathon. The hotel was located just a short walk from the start/​finish line, which factored into our decision — along with the pool & hot tub and affordable price.
Staybridge is an adequate hotel. It’s clean, the staff is courteous and the rooms are nice and quiet. Even with a large group of teenagers staying there, we were never disturbed. The hot tub and pool were great after our race.
The parking is $ 14/​night — and the lot is small. Expect to park down the street in an overflow garage. The bustling downtown area is a good 10 min walk. There is nothing nearby except a dive bar and a gas station. Oh, and Lucas Oil Stadium! We didn’t mind walking downtown to get dinner as go shopping. If you don’t like to walk, you may need a taxi.
The breakfast provided is horrible — don’t waste your time. There’s almost no room to sit, so if you do take your chances, just take a plate back to your room.
Overall, the hotel is a decent choice. I would stay again if I needed a hotel for an overnight in Indy.

I stayed at this Staybridge over Drum Corps International Finals weekend for 4 nights and had a very nice experience. When we first arrived, we did have an issue in that the room we requested with a separate bedroom (versus a studio) was overbooked. I let them know that I was traveling with a small child, and we needed the separate bedroom when he went to sleep early in the evening. Nothing they could do about it then, but they were very polite and apologetic about it and were able to switch us into the requested room when someone checked out the next morning. They also took care of a couple nights of parking which was appreciated.
The rest of our stay was without incident. The rooms were clean and well furnished though a little small in comparison to some similar hotels I have stayed in. Granted, those that I am comparing too weren’t in the downtown areas of a major city, so perhaps I judge too harshly. The breakfast were nice, though seating space left something to be desired. You’re better off just bringing your food back to the room. They do serve a meal Monday-​Thursday night, but we were only there for one of those nights, and the offerings weren’t 1 year old friendly so we went elsewhere. A perk for many, I’m sure!
The fitness center was also very nice. I was pretty impressed by the offerings for a run of the mill chain hotel. The first day I was there, the weights machine was down, and I figured, in typical hotel fashion, that it had probably been like that for a while and would take forever before it was fixed. It was missing a cable. To my surprise, when I went down the next day, the cable had been repaired. Two thumbs up on that.
The staff was nice and courteous, sporting t-​shirts representing the drum corps that had set up base camp there. Very cool.
Parking is pricey but on pair with the area, especially given that their system allows you in and out privileges — something not many hotels in the area around the same price can boast.

This hotel could have easily received a 5-​star review. The room reminded me of a Marriott Residence Inn. Nice kitchen with a full sized fridge and stove, and granite counter tops. The room was clean, quiet, and smelled good. The lady who helped me check in and out was friendly. The internet was free, and it worked. Finally, the price was reasonable (under $ 100/​night).
So why did they lose 2 stars? The little things. No restock on shampoo, conditioner, or coffee. They were willing to provide when I went downstairs to ask (though not without a snarky attitude). I was charged for parking when I didn’t have a car. The location is a bit outside of downtown, but everything in Indy is a pretty close walk. I’d definitely stay there again if the service was a little bit better. But as it stands, there are plenty of options I’d choose over the Staybridge Suites.

We stayed here for 4 days/​3nights & it was fantastic! The staff were very kind & even though they were SUPER BUSY (two different conventions in town), they were always courteous & helpful. The location is not too far from the mall downtown (walking distance — not right across the street) — but not horribly far). Right across the street from Lucas Oil stadium and about 3 city blocks to the convention center. They have a shuttle but we didn’t use it — $ 5 each way (to & from downtown).
They have an ok breakfast & each night we were there (except Friday) they hosted a ‘happy hour’ free drinks & food. We stayed in a two room suite & liked it tremendously! 1 queen bed, 2 doubles, fold out in the living room — kitchen & 2 bathrooms. Thumbs up! It wasn’t too pricey considering the free breakfast, Internet, & evening snack/​meal & drinks.
If we go to Indianapolis for another convention — we’ll be staying here!

Staff here are openly rude to customers.
I had various issues causing me to be unable to sleep. I had about one hour of sleep. I left my room to sit in the lobby and have some peace and quiet for a few minutes. This was around 5:30am. There was nobody else in the area and a TV was on with the sound on. I picked up the remote under the TV and turned it off. A few minutes later a front desk employee came by and promptly turned it back on. I asked him why it had to be on. He said that they always had it on for their complimentary breakfast because «customers want to watch the news.» I said, «But I’m the only one here right now.» He said, «The TV stays on.»
I was very frustrated at this point and said that I didn’t understand why I was getting attitude about this. He informed me, «I’m not being rude to you.» He did come back a few minutes later and turn it off again, but sternly told me, «when other customers come down the TV goes ON.»
As if this weren’t bad enough, shortly afterward he got on the phone and informed whoever he was talking to, right in front of me, that «I have had some of THE RUDEST customers this morning.»
I won’t pretend that I wasn’t clearly annoyed and upset during this exchange, but people in the hospitality business ought to understand that travelers will often be in stressful situations and need to feel welcome, especially when making reasonable requests.
I will not return.

3.5 stars or maybe 4.
Pros: the suite looked cool and comfy like some place I’d pay to rent. Different Pillows incase you didn’t like the ones on the bed. Home theater, pool, work out area, nice hang out space in the lobby and socials several times a week.
Cons: no vending so you have to buy from the pantry, wireless was spotty and kept kicking me off after 10 minutes, insufficient parking I had to park along curbs my last night, there’s nothing in the area (you’re going to have to drive or hike to eat). There’s a bar next door and a speedway but that’s about it.
I’d come back, these were just minor inconveniences, just something to think about if you choose to book here. I think they cater mostly to people on out of town work assignments who need long term housing.

First there is an issue with this place. The staff was blatantly mocking guests in the lobby where everyone can hear. Yeah… not cool. So if you can get over that…
The rooms are great, super clean though the 8^th floor still smells like smoke my guess is it was smoking floor for the superbowl.
The burners were cleaned and then when I turned them on the cleaner burned off and realy stank. I’m not sure what anyone can do about that other than clean and then burn the stuff of the burners before a guest does it. At this point i’ve used em enough for it not to matter.
the social food is awful but its free and there is drinks too. They even let us use the grills out back since we are staying here over the fourth.
The internet works great in my room and I really realy like the curtains they keep the heat out but let the sun in. The climate control in the rooms is great too.
All in all i’d stay here again except hte staff needs some lessons in professionalism. Don’t make fun of guests.
Oh and Parking isn’t 12 $ they give out parking passes now and you can scan in and out for free while you stay here. There was an Indians game and we are right next to hte field and we never had any problems with ppl clogging hte lot.

Large room seemed clean but when u look close its not so clean. Obvious food or something on the remote, the table and tv stand clearly had something smeared on it as well. Oh and it smelled horribly of smoke, 2^nd worst only to a Days Inn I stayed in a few years ago. Smoke smell is so bad when you leave all your luggage smells like smoke. We got home and washed everything twice to get the smell out.

The manager was very friendly on the phone and gave me a great deal on my room. All the other staff was very friendly and smiled when you left or came back. The rooms were clean, the bed was comfortable, and the towels were soft.
All of the rooms have small kitchen areas with a full size fridge, a dishwasher, microwave and two burners. Nice flat screen tv, a couch and a small desk area. Internet was a bit spotty and slow, but when it worked was very good. Clean bathroom, with high quality soap. Big closet with plenty of space to hang my clothes. Even had a laundry basket to use in the free laundry room. The exercise room was decent. The business center had two computers with free printing and faxing.
Breakfast was pretty good and changed each day. Always an egg dish of some kind, a tray of fresh fruit and some cottage cheese and yogurt.
Parking was $ 12 a day, you could park out back if you found a spot (impossible when the Colts are playing as the hotel is next to the stadium), or in a garage nearby.
The hotel isn’t as fancy as the Marriott or Residence Inn, but at $ 60 a night less is a way better deal. Not a lot of great dining options nearby, but if you are willing to walk a fair distance you’ll find something.
I’d stay here again if I were in Indy.

I originally posted this review for the wrong hotel :(
This location was great. Stayed here during Gen Con and they had a nice, welcoming common area. The staff seemed more than happy to let the gamers set up shop at all hours in the lobby.
Room was very clean and comfortable-​nice bed and linens, and plenty of room to relax or work.
Having a kitchenette with frige, microwave, and dishwasher made the stay all the more pleasant.