Starbucks

I don’t care what anyone says, this is one of the best locations on this side of town! They are on top of it! Yes it’s busy, that’s not their fault– it’s called location. If you want slow go down the street! But for how busy they are they are always busting it!
I work in this mall and I can empathize with these workers. If you had to deal with the entitlement of the people that come to the Fashion Mall, you wouldn’t always have a smile on your face either. No one has ever been rude, just maybe not exceptionally friendly, which in dealing with the general public it wears you down. You don’t know what’s happened to them that day. I’ve witnessed some of the rude customers that think they come first even though there’s a line.
I have nothing bad to say about this place. It keeps me sane when I just need a cup of Joe to cheer me up.

Hellooooo… renovation! I walked into this location last week after taking a break from my expensive Starbucks habit. When did the interior change? I love it! It feels more open and airy. Very woodsy feeling too.
I try to avoid this Starbucks before 8am and during the lunch hour, because it is always waaaaaayyy busy. If you use the order ahead function on your Starbucks app — that helps immensely.
So why the three stars? They always, always run out of food items like the protein boxes. Just keep more in stock, m’kay?

Girls were cold and the coffee was hot. Sure would like it the other way but hey you can’t be too picky these days when it comes to six dollar coffee.

This is a very busy location– very rarely am I fortunate to come at a slow time & it often shows through service. I’m a gold card Starbucks member & travel
to a lot of Starbucks around Indiana.
It’s hard to achieve really exceptional customer service when the lines are long and it’s slammed, so I typically come in with that rushed expectation. The wait time on a beverage is a bit longer than other locations; my custom drink typically tastes sweeter as though it’s made the way a traditional recipe calls for instead of the custom way I’ve requested. The cashiers seem very tired and overwhelmed typically but still pleasant and friendly enough. Usually difficult to find seating too if that is what you’re looking for.
However, there are some really great bright spots. If you begin here before you shop at Fashion Mall, they have two private bathrooms that Starbucks is known for. Very grateful for this especially at the end of a shopping trip if I have a lot of bags.
They also have a really nice display of employee photos; I’m not sure why this struck me, but I like the sense of community that this conveys.

I go here near daily so the fact that I haven’t written a review shows I have, admittedly, been slacking.
Service is what I have come to expect from Starbucks located in malls. It’s hit and miss and not always quality. Drinks taste different every time.
For instance? I hated the toasted graham latte based on the version I had at this location. In reality? It wasn’t half bad.
This location also has the unfortunate habit of leaving pastries in the plastic bags and just inserting that into the paper bag/​sleeve. This wouldn’t be a problem, except when they do that you get the unfortunate experience of seeing the production dates on those pastry items. Last time (for me) the production date was from over two months ago… And no I am not joking.
What else? Some baristas are super friendly at this location — such as the girls who wear glasses… They all seem kind. Dom, Chip, and Clark are stars!
Oh and they now carry Bantam bagels (which were featured on Shark Tank) which are bite size bagels that are sort of like filled donut holes, only with bagels and cream cheese.

Sometimes decent service. Sometimes bad service. Any times I’ve had an issue with my drinks (which is about ½ the time) the partners get an attitude. I’ve noticed most of the Starbucks up north have went downhill though.

It is difficult not to love a Starbucks that is attached to a nice mall: it’s two yuppie worlds colliding. I like to hit up this Starbucks and do the following — Step one: Get an iced vanilla latte. Step two: Walk around mall cool, caffeinated and happy.
I’ve never had a problem with a messed up order at this Starbucks, but I keep my orders pretty simple. The people who work here seem friendly, too. One time, a guy who worked here held the door open for me. That’s classy.

Been here a few times, and every time I do it’s consistent excellent customer service. It’s the only Starbucks I like going too.

Meh. At best it’s disappointing. At worst, it will make you never want to visit a Starbucks again.
Sadly this is on the way from my gym to work. If you are lucky, they will greet you with words. Most days, expect to be a disturbance to the rude and apathetic staff.
I can’t tell you how many emails I’ve written to starbucks about this location.
Most recently they threw a bag of trash from the front OVER the coffee counter because the associate was too lazy to carry it around.
Poorly managed obviously, rude and apathetic staff. Spare yourself the agony.

It’s a Starbucks.
PROS:
It’s open before the mall opens and after it closes.
There’s plenty of parking!
Pastry items are awesome!
CONS:
Service was ok at best. Someone needs to introduce the early morning staff to caffine. It would be nice if they were enthusiastic or appreciative to see you and have you spend their money at their store.

If you go on a cold day, prepare to drink your Latte ‘iced’! Everyone around me is trying to bundle up to keep from shaking. The seating is also limited for such a busy location. If you have anything more than a very brief meeting, find another café’. Everything else is your typical Starbucks cookie cutter experience.

An okay, typical Starbucks location, except for that its prime location is perfect for catching cranky anti-​shoppers (like me) leaving the Fashion Mall. I always find myself wanting to get the hell out of the mall as soon as possible, but get drawn into this Starbucks every time I leave… a subconscious reward or trap I guess. I’ve not had a drink order screwed up here, and they are mostly efficient at moving shoppers along quickly, especially as the line grows very long during the holiday season. The only negative incident I’ve experienced at this location occurred once, about 45 minutes prior to closing time with a parent. The treat case had been cleared out and inventoried, but the pastries/​etc. were still laying on the back counter for customers to see. My very hungry parent asked to purchase a cookie, and the baristas refused. Okay then.

Came here for a post lunch pre shopping iced coffee. At the end, I was asked if I wanted milk — I asked for a little room for milk and instead of leaving room for me, they added my milk for me…
Unless I was at a drive thru, I always expect (and have always had) Starbucks to allow customers to customize their drink to their liking — add their own milk and sugar unless otherwise directed. The fact they didn’t give me this option irked me a bit– they might have thought they were doing me a favor but they weren’t, haha.
Didn’t want to be that person who was picky/​wasteful and ask for another cup but I will for sure next time be MORE SPECIFIC so they have a clear understanding of what the customer wants.

Starbucks is my go to place for a latte. You pay a premium for the customer service… but this store absolutely does not cut it!
The staff is rude, it’s like they are doing you a HUGE favor by taking your order and making your drink! They are always out of some key ingredient… and no «sorry is there anything else we can get for you» its a matter of fact «we are out»
I have been to plenty of Starbucks stores around the world this is probably the rudest place and they don’t even make the lattes correctly or maybe the rude service has left a bitter taste in my mouth. I can walk to this place from work but I would rather drive a few miles away and get my latte.

its ok

These guys are perfect for a fashion mall! Trendy hip baristas that understand individualized attention! Thanks guys, you’re rad!

It’s nice to be able to sip and an enjoy a Starbuck coffee while my wife shops at Sephora at Keystone Xing. This Starbucks is a little small and has an odd layout considering the two entrances and exits.

These girls will make laugh. Very nice and friendly people here.

I love Starbucks but not enough to go to this particular shop again. First time I went the barista got annoyed that I had three cards: an empty discount card, a gift card with some credit and my debit card to reload my gift card), then she asked me to step away and wait for my coffee. I went to the bathroom to wash my hands and thought I left my wedding band. When I inquired about my ring she said that they wouldn’t keep a ring if it was left behind in the toilet!
Next week I came back for a latte and to reload my card. There was a woman behind me and when she placed the order the two baristas just kept chatting away for several minutes while I waited by the cash register. I turned around and headed towards the exit door then one of them says «did you need anything, sir.». I said «nope» and I heard her scoff at me. Like she was annoyed by my perceived rudeness.
I now only go to the one by Castleton, the staff is always friendly and it has a drive-​through.