Ray Skillman Westside Auto Mall

I am a first time car buyer and had a great experience here! Logan was helpful and very down to earth. I was able to find a car I loved and for a decent price. I recommend going here to anyone in the market!

This is the worst dealership in town. Their sales person James Perkins is borderline racist and prejudice. He lies me and my girl had several appointments he was not there when we went to view the vehicles and his manager ratted him out that it was his day off. He lied over and over. We had another appointment but decided to come early spoke to someone else but didn’t tell him we spoke to James Perkins previously. He told us the vehicle was in Avon. What was his excuse going to be if we had come later that afternoon. It was very apparent that he didn’t like African American Customers. So we went and Bought a car at Bill Estes Chevrolet and got a Much better deal with them. Great price, low 4.00% rate and Bill Estes even threw in a Warranty with it. That’s your Loss Ray Skillman and James Perkins.

This where I bought my first car. I was not able to get a loan from a bank even though I have a good steady job.
The sales person Audra was very amicable, helpful and showed me different cars for buy here pay here deal.
However, the finance guy was a different story. I had to pay an exorbitant interest rate if I wanted to buy and was not willing to work. I was desperate for a car so I just signed the paper.
After nearly 2 years of paying more than my monthly installment, I called back to see if I can refinance and got very rude short answers. Seriously !
To make the story short, I understand you want to make a profit, you are in a business after all., but you can be polite and courteous to say the least!
I cant wait to payoff my loans and get out this dealership.

I do not know the man’s name, but if you get the guy who sounds possibly english, ask for someone else. I use to works sales and can spot a liar when I see one, it’s the reason I no longer work sales, I have higher morals than that…
First experience 2 months ago. My 2010 Hyundai has the starter go out. It was under warranty, but this guy tells me that if the real issue is not under warranty that the diagnostic will be $ 100.00. I then tell him that that sounds like gambling and I think that practice is BS. I go ahead and get an oil change and have all of the filters replace and said that I did not want to spend over 100 getting all of this done. He quoted me a little overt 90. The bill came back $ 30.00 higher. He failed to mention the labor charge and denied the whole thing when I went to pay.
Second experience, SAME GUY, I go in for issues with the power steering. I am at just over 52,000 miles. He them writes me up a quote to replace all of the belts including the timing belt for $ 475.00 because he says that I NEED to get this done because I am close to 60,000 miles. After I do a double take and am visibly shocked at the price, his face goes blank for a sec and he acts rather insulted… just like sales people I have worked along side in the past who realized that the high $ item the were writing up was paying them nothing because the customer was not going to get «add ons» that would boost their commission.
Anyway, my belts are barely cracked, still have a a year or maybe 2 in them left easy, and he LIED about the timing belt. He said 60,000 miles even though I am at 52,000, AND THE OWNERS MANUEL IN THE GLOVE BOX says 4.5 years which will be another 6 months or 90, 000 miles. If it had to do with miles alone, 90,000 is quite different than 60,000.
Also check the tag for oil changes. That place will mark you for about 4,000 miles when the OWNERS MANUAL says 7,500 for this specific car.
Read the service sections of your owners manual before dealing with this place, ESPECIALLY the English guy, or where every he is from. The stereotype of «crooked used car salesmen» came about because of people like him.

Crooks

Rich Winkle was my salesperson. He was flat out incompetent. My wife an I don’t get much time to do this type of thing, so when we had a day, we wanted to take advantage. I’ve bought several cars from Skillman, so I wasn’t messing around. I walked in and told him «we need to buy 2 vehicles and we are paying cash.» Sounds simple enough, right? It took hours and we only got 1 car. And that wasn’t the worst part. I bought the «powertrain warranty,» because it «covers everything to do with the engine and tranny». Then a few months later when it had a serious tranny issue, they refused to honor it and charged me $ 1800. We are finally getting around to buying that other car, and I’m damn sure not doing it here.

Ray Skillman sold me a car that had been declared a salvage vehicle in Colorado. If you wish to trade in a car there, you must attest that it does not have a salvage title in this or any other state. However, they will Sell YOU that kind of vehicle. Demand both a carfax and an autocheck. It’s now apparent that autocheck leaves out info. Justin Bunte, sales manager, admits the car never should have been on their lot. However, I am being offered an insulting buyback price that will leave me hosed by more 7K. It’s very disappointing to know that a dealership of this size would risk its reputation over that amount of money.

I recently bought a new Hyundai here. The salesmen were nice but the guy I dealt with sure didn’t have his stuff together. It was like he didn’t know what to do or what information he needed from me. This led to being hounded and having to deal with him again and again after the sale was already finalized. My main problem, however, is with their service and parts department. These guys are incompetent. Ordered a touch-​up paint pen from them and after they went and wrote down my VIN themselves, they still ordered the wrong color black. Thank God I was wise enough to double check that the color codes matched or I’d have a wrong colored spot on a 2-​month old car. Also, the service center is full of shysters so don’t let them hustle you like they did me. I’d recommend getting a car here because most of the dealers seemed nice but I would not recommend getting it serviced here. They will just scam you out of money for things that don’t need to be replaced.

I bought my latest car, a Hyundai Elantra Touring, from Skillman Westside. The salesman, Tony Arujo, was patient and thorough. He did a good job of describing features on that model and on the comparable Mazdas and Kias that Skillman sells. He also backed me up on a last-​minute attempt by the management to get a few extra dollars out of me. A good buying experience. Like most car purchases, you have to set your price and hold your ground. But that’s the game.

I don’t live near the West side, and I’m rarely on that side of town. However, buying my used Hyundai at this Ray Skillman dealership was worth it. Making the decision to buy a new car is a huge pain in the butt, and I am typically a pretty indecisive person who often has buyer’s remorse, even on much smaller purchases. I never once regretted going here for my darling «Frank» Sonata.
Loren, the sales manager, was great and helped me get a good deal on the car when I compared it to other dealerships. The financing manager made the annoying process of getting a loan as pain-​free as it could be. My next car’s going to be a Mini Cooper, so I can’t say that I’ll be returning to this dealership to buy it… but if the car were to be one of the makes that they carry, I would go back without hesitation. I’m sure all car dealers screw you, but at least these guys didn’t make it hurt too bad! :)