Powerhouse Plumbers, LLC

We had these guys replace our water heater. They left a gas leak! When I called to see if they could come out to fix it I had to leave a message and didn’t hear back from anyone until 8:30 at night (4 hours later). I talked to the man who installed it and he made a gas leak seem like no big deal stating, «Unless the smell is so bad you can barely breathe, it isn’t really harmful.» What?! He said the could come out the next day to check it since I had a one year warranty on the labor. We called FOUR times and no one retuned out calls. We were forced to have another plumber come out to fix the leak. We are now having our credit card company dispute the charges. What a mess! Do not use these guys!!!

My 1940s So. Bro rental that I’d purchased a few years ago had experienced root growth in the main drain and after years being dormant, it began backing up with use. I’d already paid Just Drains to clear my main drain (rude, never again), and they went in from the line in the yard. Now I had yet another issue that needed attention. On Valentine’s Day, a Sunday, in the snow.
The renters had neglected to keep me informed of the bad situation that had progressed into an emergency, simply shutting the basement door, and we were now in deep sh*t (literally, ankle deep). I was absolutely mortified and in tears after contacting someone to help me out earlier to no avail.
After calling a few places, I finally spoke to someone at Powerhouse and got a quote for $ 175 — same day. The owner arrived to my mess and was very friendly and considerate of the situation. He went above and beyond, ensuring that he ran the snake out to the street more than the average job to be sure it wouldn’t soon happen again.
As everything began to drain, he then cleaned up the mess and hosed down the basement so I wouldn’t have to. Of course once it dried I had additional sanitizing to do, but I was so happy with the experience that I told everyone about it. Best worst Valentine’s Day ever!
Now that I’m looking through my reviews, I realized that this MUST be added, despite the time that’s passed, because I still recommend them to my friends.
If only I could find an equally good electrician. Anyone?