PFM Car And Truck Care

I found staff very knowledgeable and courteous. They were very quick to get my car in and inspected while letting me know of other future needed repairs. I also liked the fact they are a Napa service center and warranty repairs if needed could be done at any Napa service center across the country. Will always take my car back there for service.

I was looking through some papers for my RV, and I came across my PFM estimate, an experience that still haunts me years later. Figured I’d share my tale of woe with one of the shadiest mechanic shops I’ve ever come across.
Here goes: I’m on the road driving my RV across country and I have a cracked exhaust manifold. Bad news, I know. So I call PFM knowing I have to stop in Indy anyway. They say they can replace my exhaust manifold without a problem. Unfortunately, I didn’t make it to the shop. I had to have it towed (awful call, as these guys must’ve been licking their chops).
Anyway, I leave my RV with them for an estimate. Ask them to check the rear brakes, fuel and cooling system as well. This is when it all falls apart, and the vultures strike:
To begin, they stall on the estimate, knowing I have a flight booked out of town. Then, they break the news: their «services» will cost me over $ 10 000.
After I picked myself up off the floor, I started combing through the estimate and saw that they were also jacking the parts prices by 100−500%. Nice margins, right? It was also pretty insane the parts that «needed replacement». A thermostat housing? Wha? $ 130? Wha?
How about $ 400 labor to replace 4 shocks? Sound right to you?
How about a carburetor for $ 800? Um. Don’t think so, PFM.
So once I realized I was being outright conned, I figured I’d move on.
Not so fast, they said. How about our $ 500 «estimate fee»?
Yes. I just wrote that.
The problem here is that they basically would not allow me to take my vehicle back until I paid their little ransom.
Knowing I didn’t have the time, I reluctantly paid them.
Thus ends the most experience with the most fraudulent, practically criminal mechanic shop in existence.
If you’re still considering them after reading this review, you, ahem, probably are going to get what you deserve.
We now return you to your regular scheduled program…
Oh, I’d just like to note that in the review comment, John N suggests that I wanted work for free.
Problem is that PFM NEVER DID ANY WORK FOR ME!
They just lined me up for what they thought would be a «big haul», and when I saw through their fraudulent tactics, they held my vehicle hostage.