PetSmart

The management team at petsmart is all for saving money and not about helping the guest that come into the store. They only hire part time kids who don’t even care about helping anyone. I use to do all my shopping there till I had one manager there stop a cashier who was helping me. I stopped him when I didn’t know that he was on his lunch but the manager didn’t seem to care. I guess management only cares about the bottom line.

Took my dog for a nail trim and will never come back. When I picked her up they had all but basically amputated one of her toes and she was bleeding everywhere. They tried to dip her foot in a cream to stop the bleeding and had the nerve to tell me they had already put it on her 3 times. If you give two craps about your pets well being go somewhere else.

In a nutshell, PetSmart lost our information on their computer when trying to schedule a grooming for our Poodle. The person on the phone said «No problem, I’ll physically put you down for an appointment at 10 am on ¹⁰⁄₂₃.
We arrived with our dog and PetSmart had no record of us having an appt at all. Fortunately, they were able to accommodate us and all was well.
We returned at the agreed time to pick him up. We were disappointed that they cut the hair on his head down much more than we agreed on & didn’t cut the hair inside his ears. The hair cut around the right eye is uneven. In general, the grooming was sloppy work.
We paid $ 48 dollars for this.
We will not patronize PetSmart again. I don’t recommend having your dog groomed at the PetSmart location 7801 S US Hwy 31
Indianapolis, Indiana 46 227

I love this place! It’s my go to for toys, bedding, and everything else for my cat and dogs! I’ve never purchased any animals here, nor have I used their clinic. I’ve always had a really good experience with the staff. Very friendly and helpful, but lacking some basic knowledge.

I’m not a fan of Petsmart. The staff here isn’t very knowledgeable, and I get the feeling most of them don’t care. I’ve heard straight lies told in the fish department. If you’re buying an aquarium or fish, do your own research.

We used to love Petsmart for purchasing our small animals (mainly dwarf hamsters). We decided that we wanted a small animal that had a longer lifespan than the dwarf hamsters, so we tried guinea pigs. Unfortunately we had the worst experience ever at Petsmart! The 2 guinea pigs they sold us had ringworm when we bought them. I even told the girl that sold them to us that one of the guinea pigs had a bald spot above his eye. She said it was nothing to worry about. However within 2 weeks one of the guinea pigs got very sick quickly with no warning. We rushed our poor guinea pig to the vet, but he died in my daughter’s arms on the way. We were all devastated, as we had grown very fond of him. We blamed ourselves because we thought we did something wrong. We brought the surviving 2^nd guinea pig back to the store as a precaution to make sure he wasn’t sick too. Sure enough he had ringworm. We left him there to be treated and asked the store to call us with updates on his progress. The store manger decided not to purchase the $ 200 oral medication for our guinea pig as it was too expensive. Really? So the poor guinea pig had to be treated with a topical cream instead (above his eye). The ringworm ended up spreading to his back, but I guess he’s still being treated with the cream. This takes much longer for him to recover, so we wouldn’t get him back for about 2 months! Since that time my daughter has now developed ringworm from the guinea pigs as she was the one who mainly handled them. We are trying to keep it from spreading in our house by disinfecting everything. While the store has offered to reimburse us for the guinea pigs, no other offers to reimburse us for her doctor’s visit or the cream we had to purchase in order to treat my daughter. We will never purchase another small animal from Petsmart! I will also buy all my pet supplies at Petco from now on.

Not a shabby place to buy the dog’s food. They offer grooming and training services which I have heard good things, but I don’t know for certain. The prices are fine and I just come in every month to pick up my bag of doggy food for the black lab monster that lives in my house. He does enjoy coming here though and strolling the aisles…

There’s something about this Petsmart that our doggy does not like. First she is scared of the groomer there which she is never scared of anything. Secondly she gets really quiet at this particular store and this past time even had an accident which she normally never does. Who knows why though… It’s a great store close to the middle of everything on the south side. They also have great clearance prices if you go around the store looking.

Like Holly H., we also adopted our first kitten at Petsmart’s Greenwood location. A local shelter coordinates the adoptions out of there, so you can feel good about getting your kitten or puppy there– they are not coming from some horrible puppy mill! I went to Uncle Bill’s down the street before going into Petsmart, and was disgusted by what I found in there — does anyone really pay $ 120 – 200 for a regular domestic kitten?
The shelter that has adoptable kittens and puppies at Petsmart isn’t like other pet stores that want to make a profit from selling the animals. Our kitten’s adoption fees were only $ 60, and that seems pretty on-​par with what her vaccines, other health care and food would have cost. The shelter representative on-​site was very helpful and seemed like she genuinely cared about the animals and their well-​being. We don’t have room for any more animals in our house right now, but if we did, I would definitely go back to Petsmart to adopt one. I went ahead and purchased the wellness plan at Petsmart’s on-​site animal hospital and have been very pleased with Roxy’s care there.
As far as the store goes, I have noticed that their prices on dog and cat food are a little higher than other stores, and you must use your Petsmart loyalty shopper card to get sale prices. Still then, the sales prices are in line with what the everyday prices are at other stores. *SIGH*
Oh, and if you need a good Halloween costume for your dog this year, Petsmart has a great selection!

Great place for pet lovers! Adopted my first kitty from there. I love how they always welcome pets into the store and even accomodate you with little «clean-​up» stations in case of an accident. Staff are always friendly to both us and our pets.