Pet Pals Holistic Veterinary Hospital

I’ve been taking my dogs to Pet Pals since 2012 and have been extremely pleased with the care they have been given. Dr. Towle takes time to listen, answer questions, and educate me about what treatment options are available and the pros & cons of each. She’s also not afraid to say «I don’t know» and then do some research to find out the answer.
Two of my dogs battled cancer and she worked with me to give them the best quality of life possible for as long as we could. They received laser therapy, Chinese herbs, chiropractic, acupuncture as well as traditional treatments. When the time came for me to say goodbye to each of them, she was there to help make the transition as peaceful as possible. It’s never easy, but her compassion and understanding in the difficulty of saying goodbye to a loved family member took some of the stress away.
The whole office energy has a family sort of feel to it, which I really like. The veterinarians and staff all take time to get to know their clients, both two-​legged and four-​legged. I highly recommend Pet Pals!

I love Pet Pals. I started at another, larger animal hospital on the north side but didn’t feel my dogs were getting quality care, so I switched to Pet Pals. Dr. Towle is wonderful, very knowledgable, listens to your concerns and addresses them, and really cares about her patients. The staff are all so caring and friendly. My dog has several chronic conditions and was hospitalized there for several days; the staff took such wonderful care of her. Very happy we changed vets!

Very disappointed by this «holistic veterinary hospital.» Took my limping canine to see Dr. Towle. Charged a high «initial consult» fee and recommended supplements and expensive laser therapy. The «treatment» did nothing; if anything, my dog was worse, not better. Moreover, they tried to charge me more for the initial laser treatment than Dr. Towle quoted. I was told after the (literally 5 minute) treatment that all future treatments (about 6 for $ 300-​$ 400), the price would be higher because Dr. Towle had mis-​quoted the price. When I complained and ceased treatment, Dr. Towle eventually called and suggested she would see my dog in follow up at no additional charge. When I sought the same a few weeks later, I was advised that I would be charged another consult fee. My impression is that this is a typical vet facility motivated by the almighty dollar, rather than pet wellness. I can only hope my experience was an anomaly.

I am very disappointed we had never been before. Had an appointment for our dogs drove an hour to get there. First the lady was rude to us because our 8 month old boxer was barking. Why because there are other dogs there he is a puppy and wants to play. My husband goes outside like the lady asks. We sit for 25 min not one person says a word to us. We left then they call us to see what they can do or reschedule. Very upset! Needless to say we are not rescheduling.

I was very happy with the treatment of my dogs since I have been going to PetPals. The staff and doctors are top notch.

We have been bringing our dogs to Pet Pals since it opened. Dr. Arnold has been our vet for over 30 years. Dr. Towle also treats our pets. Both veterinarians are excellent. The vet techs are awesome. The care at Pet Pals is top notch. They use all the best monitoring for pets undergoing surgery. You can choose traditional veterinarian care, holistic care or a mix of both. We have taken all of our own dogs to Pet Pals as well as our rescue foster dogs (over 50 fosters). All our dogs have always received fantastic care.