Pep Boys Automotive Supercenters

My boyfriend and I was helped by Morgan. He was extremely helpful and we asked lots and lots of questions but he answered every last one like it was the first. He offered alternative solutions to our problems and explained everything in great detail. He was enthusiastic to help us so now we only go to that store even if it is far! Great customer service!

This place is awful. I came here because I just moved to the area and I have a maintenance contract. The company sent me to Pep Boys because they accept the contract. I made several attempts to get my car serviced but was too crowded during the week. On Saturday morning woke up early first person there at 8 AM. I was told it would be 45 mins. I left the car and waited for a phone call that never came. At 12:30 I called was told my car was ready. I arrived at 12:50 and at 1:05 I am still waiting on a car that should have taken 45 mins. that was done and now is still not finished. I can not figure out what the people who came after me would do or if I had decided to wait.

Very nice employees. They really know what they are doing and are very helpful. I went to jiffy lube before them and they refused me service because of the oil my car takes even though I’ve gotten it there before. I will defiantly be a returning customer!

I was soooo very happy with my service! These gentleman kindly squeezed me in after I blew a tire on the southside. Not only were the fine folks here beyond polite and courteous, they fit me into their last hour of being open and checked over my car. They pointed out that I needed some work done with regards to my spare; something that I would never have known and could be a big problem later down the road if this happens again. They even we as far as to wipe down the inside of my car and drove it out to the front door for me once they had finished putting on the new tire. Stellar work gentleman! This lady was very happy despite the blowout!

Stupid Indiana pot holes! I hit one in the way home from work and the next morning I noticed super low tire pressure.
Real tears.
I slowly drive to Pep Boys. Too poor and impatient to get a tow truck. No appointment but I was able to drop off my car and head to work.
While at work I received updates via phone calls on what they found going wrong with my car.
New tires oil change and transmission flush.
Thanks Pep Boys for squeezing me in and helping me out in a crunch.

What a great experience! Chris was knowledgeable and had a great style. He found my windshield wipers and installed them in minutes!

Pep Boys made GOOD on its error! Although it isn’t completely clear IF Pep Boys installed the wrong alternator on my car over 3 years ago, Marvin Pope, retail manager, paid for replacement of the broken bracket on my alternator when my serpentine belt broke recently. He took the word of the auto repair shop in Florida to which I took my car after the belt broke.
Pep Boys in Florida where I now live also replaced the alternator for which I only paid for the labor.

I ordered parts and received the wrong ones. Upon trying to return (with receipt) I was told I needed a statement from my mechanic stating they were wrong. When I told him I was my mechanic, he responded with «oh well that’s the problem, of course you did it wrong». WHAT? Changing brake pads is not rocket science, I’ve been doing it for years. When I told the manager, Michael, that he should be careful what he says, some may take it as sexist (I doubt he would have told a male that he «obviously» did it wrong) he started yelling at me and said he would give me a «god damn refund». I will be contacting corporate first thing Monday morning! I finally received my refund, but it should not have taken a 30 minute long yelling match to get it.

I know you didn’t check my tire pressure, despite my pre oil change request. I watched you change my oil and not even flinch at my tires… I know you lied to me when you pulled my car around and I asked how the tire pressure was and you said perfect. I know you were
me when you tried to say it only looked a little low because the wheels were turned. Yeah, that and because the front tires WERE low!!! As I’ve checked for myself. Blech. I know it was late and you squeezed me in but is it really that difficult to check the tire pressure when it’s your job and extra special requested to boot? Oooof. You get two stars instead of one because the guys indoors behind the counter are pleasant folk.
It may seem weird but I only went for an oil change when I did because I knew the tires were low and opted to kill two birds with one stone but no such luck. I like to manage my time, so sue me. You like to cut corners yourself, apparently.
Edit: for the record one of my tires was only at 18 and the others weren’t much better, dang.

These aren’t peppy boys they are knowledgeable men !!
After two weeks of frustration with the automobile I have returned for a second go around of the simple oil change. I have already spent more on my car in a week than I make in a month so let’s just throw in the oil change as good measure. (I didn’t spend all that money at Pep Boys but some of it I should have.)
I called early in the day to see if an appointment was necessary. Marvin was absolutely sure that I could just come in and be out in an alloted amount of time that would not be upsetting. (He was right and a tire rotation thrown in.)
Okay I didn’t tell it exactly right… my oil changes are never simple… I request a certain oil, a certain oil filter and an oil preservative as an additive, something no one but Pep Boys will even consider doing for me. I am not without car knowledge… and greatly appreciate the men at Pep Boys will actually listen to me when I tell them what I want in my car and what I would like them to do to my car. They have won me over with the fact they give me straight facts, and when they price something they don’t think they can triple the amount and look at me like I am some «woman» we can get over on. Thank you Marvin and Chris for your respect.
I am already adding to this because today I called and ask if they could order a part from the dealer and if I brought in the instructions could they just do as I ask them to do to fix a faulty dash light. My answer…“Yes just stop in so we can order the part for you, get it and then get it fixed, and oh bring the part number you want.“
I am not sure all Pep Boys locations are like this one, but these guys work together and get it done. They have earned my trust, and that is not an easy thing to do.
Friendly, courteous and honest… what more can you want from someone who is going to make decisions about your vehicle.