Pep Boys Automotive Supercenters

Had my oil changed there. They messed up the appointment that I made, but they fit me in anyway. It seemed very unorganized. I liked strolling through their store. Appeared to have everything needed for your vehicle. I’m not sure why, but all car repair places seem to always have Jerry Springer on their waiting room TVs. And this one was really loud. Nothing wrong with being generic and having a news channel or something more neutral. I wasn’t upsold on anything. I’ll probably try it again.

Online reservations are where it’s at. I had a flat tire and was able to make an appointment online for first thing the next morning. I was in and out within an hour. The waiting area isn’t the most comfy but there is pretty good wifi. Also, good for people watching.
The staff is quick, straightforward, and professional.

WHY HAVE I NOT LEARNED MY LESSON… NEVER go to pep boys for an oil change, first HOUR spent watching two dudes standing around ‘finger poppin each other’s a$$holes’ next hour spent watching kelly and Micheal… FML does it really take 2 hours to change the oil?

don’t go here! long story short a simple oil change turned into a $ 500 job. they messed it up to where I had to buy a new oil pan from the dealership. they also did a engine light diagnostic and supposedly fixed the issue the same day I got my car back the light came back on. I warn you DO NOT get your car fixed here unless you want them to mess up your car more and spend more money!!!

I could not be more impressed and appreciative of the care I’ve received from this Pep Boys location. On a recent visit for regular tuneup tasks, the technicians found a significant leak in my reserve coolant tank. The manager was very honest and concise in his assessment of the issue, and I firmly believe Pep Boys has saved me hundreds of dollars in frustration down the road.
From being able to schedule appointments online to the availability and quality of work, I highly recommend this location.

This review just pertains to their mobile tire change service, which is absolutely awful. I blew out a tire on a Saturday evening on I-​70 and used my phone to find somewhere that would come out and change the tire out on-​site (because I don’t know what I’m doing and I was 50-​some miles from home). The Pep Boys on Washington Street was the closest to where I broke down.
So you call the store and get redirected to some call center in God-​knows-​where, and the chick on the phone uses some sort of outdated tracking system to pinpoint your location. Well, in theory that’s how it works, because Homegirl couldn’t seem to find me, even insinuating that my location didn’t actually exist. And it’s not like I was vague. I said I was at mile marker 95 on I-​70 East in Indianapolis and the closest exit was Mt. Comfort Road, exit 96. It doesn’t get much more specific than that. The only thing she was confident about was telling me it was going to cost at least $ 65.99 and she was ready for me to give my credit card number over the phone.
After listening to her go «So you’re in Mt. Comfort? Oh, wait. Here. No. That’s not it» for five minutes, I thanked her for her time and hung up. Thank the Lord that the Hoosier Helper truck showed up just a couple minutes later and changed the tire out for free.

I love the drive up service it’s very helping & fast they get you right in & check you out:) also the prices seem to always be legit & I say legit because I’ve been to many car shops & when you’re a female you seemed to get over charged !!! They seem pretty well rounded & mechanics are real friendly:)

I was apprehensive about taking my vehicle to a business other than going to the dealership. I took a chance, and was very pleased. I had called with some questions and then decided to take my vehicle in. Jacobe, whom I had spoken with on the phone, was amazing! He was very kind, answered all of my questions, and was very personable. I received an oil change, tire rotation, new battery installation, front wipers, and they even told me what needed to be repaired. I have been experiencing a strange «rattle» for a few weeks. The service guys did a great job on my vehicle and it is running great. I am making an appointment to get the needed repair they found for me because the service was outstanding and saved me almost half by not going to the dealership. Larry also was really nice as he rang up my services and explained the repair and how much time it will take to fix. I am relieved that I could trust them with my services and I will be returning!