Overlook At Valley Ridge Apartments

I moved to Overlook in January 2014 and lived there until this past May (May 2016). I accepted a new position here in Indy (moved from Ohio) and had approximately 48 hours to find a place to live. After quickly ruling out downtown due to rent prices, Overlook was a pretty popular recommendation among my coworkers here in Indy so I decided to check it out. I toured a one bedroom apartment (the Champlain) and immediately felt at home. The location was prime — right next to the freeway — and any store or restaurant I could think of was within a five minute drive. The property was well kept and the staff was always pleasant and accommodating. I worked with Brie and Phillip at the leasing office when I first moved in, and later with Melinda. I never had a bad experience with them. The only negative rental experiences I had overall with the property was 1) issues with a couple of neighbors, which is to be expected at some point at any place you rent at, and 2) I dropped my rent check off in the rent slot one morning before work (on the 27^th, a few days early) and came home to a letter regarding eviction stuck in my door on the fifth of that month. In almost ten years of renting I had never in my life received an eviction notice, so it caught me off guard. Confused, I went up the office and they told me that they never received my rent check. I had to run up to Meijer to get a money order for the rent amount, plus put a stop check hold on the check I had written which cost me $ 40 to do, so that was pretty aggravating. But they did waive any sort of late fee for me, which helped, and they were very polite about it. Aside from that, the community was great. Once a month or so they do some sort of event, whether it be throwing a pizza party at the clubhouse for a Colts game or a pool party during the summer. One morning, Brie and Melinda were outside early passing out breakfast to folks as they left for work. The staff does do a good job of going the extra mile to ensure that their tenants are comfortable and happy living within the Overlook community.

We’ve lived here since our move during the blizzard of January 2013. The consistent and steadfast staff, including maintenance has been the utmost pleasant I’ve experienced in all of my years living in apartment complexes for the last 34 years since our venture from northern Indiana. Attentiveness, problem solving and understanding to tenant needs have been what I’ve experienced from day one. I just turned in the notice to vacate as one of our room mates needs to move on. The understanding continues without hesitation. It’s sad to leave this community. It’s been quiet and friendly throughout our time here. If ever I live on the south side again, this is the first and likely the only place I’ll look to live again.

Unfortunately, this business refused to honor the information the leasing office staff person gave us. We took careful steps to understand the date by which we needed to give notice prior to moving out in order to avoid paying any rent beyond our final date of occupancy. We had questions about their policy and, well in advance of needing to give notice, we spent 20 – 25 minutes on the phone with a leasing office staff person to ask all of our questions. We were led to believe that notice was to be given 30 days prior to our moving out. We went in to give this 30 day notice and were told we’d have to pay 45 days worth of rent. The apartment complex should honor the information their staffer gave us; however, they have refused to do that. We feel that charging us for 45 days of rent when we’ve given 30 days notice is a predatory and deceptive practice and unfair to the consumer.