New Augusta Auto Service

I would highly recommend this repair shop. I had a bad rattling coming from my exhaust system. They took my car in and repaired it in the same day. Turned out something was just loose so they tightened it at no charge. I will be going to this repair shop for everything my car may need from now on!

These guys are great!
After being stranded in Indianapolis after the snow storm in January 2014 (trying to get back to Chicago), I needed an oil change before tackling the icy road known as I-​65N. I looked at these reviews – although dated – and the location that was closest to my hotel.
I called and asked if they took walk-​in appointments, and was told to come on by. Once there, I was greeted by one of the service workers at the front desk, and they took my car promptly (I guess it didn’t hurt that there weren’t many people on the road due to all the snow-​impacted streets).
Everything in the shop was clean and well-​maintained, and service didn’t take long at all. While I waited, I noticed how easy going and friendly the staff were with one another, which made me feel at ease. Everyone seemed to enjoy working there. We even struck up a conversation about the blizzard of ’78 (I wasn’t born yet lol) and how bad it was regarding snowfall. The service worker even looked up traffic alerts to see if there were any road issues on my route.
They also let me know about my battery, and how it would need to be replaced soon. Now most people get annoyed when auto places suggest other services; however, I was actually glad because I knew that the battery would need replacing rather quickly. The service worker told me that I could wait until I got back home in order to get it replaced. They also did a point-​inspection since I was getting on the road to make sure my car was ready to tackle the elements.
Great service, great guys! They were very friendly, customer-​service oriented, and helpful! As a woman I did not feel taken advantage of at all!

I have taken my vehicles (both foreign & domestic) to New Augusta for over 10 years. They are wonderful! As a single woman without a ton of knowledge of cars, I would worry about being taken advantage of. I have never felt this way at New Augusta. I trust their knowledge, judement and ethics. When I started taking my car here, I was on a very fixed budget, and they would always come up with economical solutions to keep me up and running. When I purchased my most current vehicle I brought it in and asked for new breaks because they seemed a little funny to me. They let me know that my breaks were almost brand new and wouldn’t need to be replaced for quite awhile — I just wasn’t used to them.
I would (and have) recommended New Augusta to anyone in the area that needs a good, reliable and trustworthy mechanic.

From out-​of-​town on July 4^th, we had a wheel bearing problem. Early on July 5^th, I called and they took our car right away, diagnosed the problem, and had us repaired and on our way before noon.
Great service on what was «too busy» of a day for some other auto repair places. Thanks!

They truly have the customer’s best interest at heart. I was a prime candidate to be taken advantage of, but instead my experience could not have been better.
I had to book a hotel after my car broke down as I was driving through Indianapolis. The next morning I went to New Augusta because of their positive reviews. Here are all the ways the they helped me out: (1) they were there and let me in an hour before the technicians arrived; (2) they insisted on giving me a ride back and forth from my hotel, even though it was within long walking distance; (3) when the problem turned out to be much more minor than originally estimated, they fixed only what was necessary to get me back on the road instead of trying to charge me more for additional replacements. They pointed out that my car trouble had caused the serpentine belt to begin to squeak. Instead of relishing the opportunity to replace it and charge me more like most places would, they told me to keep an eye on it since the squeaking problem may or may not work itself out on its own.
Excellent service. Couldn’t be happier.

I’ve used New Augusta Auto for over 30 years. I’ve never caught them cheating me or performing unneeded repairs. In fact, a few times they have recommended other, more economical ways to get me back on the road.
They are not cheap, but they do good work and stand behind their service.

A dependable mechanic! I’ve taken my car here for over a year now and they reliably get work done on time and at or under the estimate! They are nice, friendly people to work with. I feel they are honest in stating what work needs to be done. Their prices are a third of what the dealer I used to go to charged me.