McDonald’s

I mean… A girl has to review her local chicken nugget vendor. Living next to this McDonalds for well over two years. I’ve never had any issues, the people have always been nice, and nothing has ever been forgotten. Thank you 52^nd and keystone for getting me over all my hangovers and saving my bad days with Diet Cokes.

Worst drive through in the city. Staff sometimes forgets there are two lanes and you end up sitting as the cars in the other lane move past you. Rude and never helpful. Always understaffed. Found a piece of plastic in my sandwich once and they treated me like I was trying to scam them.

Wow! This might be the worst fast food experience I’ve ever had. They opened the drive-​thru window to serve our food and they were cursing yelling at one another inside the store never greeted us and handed us a bag and then said please MoveOn. The food was cold and disgusting. I would avoid this place at all costs– go anywhere else I mean anywhere. Clearly they can’t/don’t train their staff to use manners or general common sense.

I have only been here a few times to this location. Every time I return I regret spending my money here.

1 star because you have to. 2 weekends in a row they have messed up my order. This weekend they had me wait 15 min for food then when they did bring me my food they did even have the right order. I called the store and the manager said oh I’ll write it down. Not helpful I will never return to this location ever. Rethinking ever going to any McDonald’s anywhere.

My boyfriend and I go here pretty regularly for real fast and we normally don’t encounter many problems. Except for the few times I ordered breakfast, then got to the pay window and they told me I couldn’t have any hash browns because breakfast is over — despite having ordered well before 11, and the drive in line took twenty five minutes to get through. Today, my boyfriend goes and orders two egg mcmuffins and two sausage mcmuffins. They gave us the sausage mcmuffins and two completely random sandwiches –which we noticed when I opened the bag when he got home. I get mistakes can be made, so we figure if we take the sandwiches back, they’ll make the ones we actually ordered. So he goes back there to get the correct sandwich and they just tell us there’s nothing they can do because it’s past breakfast — despite the fact that we didn’t get the food we paid for. No refunds were issued and I’m stuck with sandwiches I wouldn’t order. The fact that they can’t even make a breakfast sandwich «after breakfast hours» for a mistake THEY made is just ridiculous. It’s McDonald’s food, and crappy service.

Just loove awesome customer service. Too bad I didn’t get today. I do like this place however I just feel like some of the employees don’t care. As I put my order in I thought the young lady was asking me a question and she simply says «I’m not talking to you» in a rude way. Now I understand you’re doing many things at one time but still have tact with how you talk to your customers.
I feel like if it wasn’t for their one manager, I don’t know her name, I probably want to go to this location. Nobody cares about the job anymore they want the pay without the work it’s so annoying and discouraging.

Worst worst worst! I have never in my life seen so many paid workers standing around doing nothing. Not all mcdonalds are like this but this place honestly deserves negative stars.

This place is as slow as molasses going down a hill in January. Parents aren’t taking care of there children and the floors are sticky. No straws and there are six people standing around doing nothing.

So McDonald’s is McDonald’s and sometimes you are drawn to fast food, like a McDonald’s chicken wrap with fries! But this place is anything but fast, and it’s hell to get in and out of. The lettuce on the wrap did not taste particularly fresh. I think I’ll skip this one from now on.

Ordered ¼ lb «BLT» 4 days in a row. They advertise «Whole Leaf Lettuce»…try «No Leaf Lettuce» — as in no lettuce at all. Really???
«Red Onion» translates into exactly 1.5 tiny little rings, that’s not what their website shows… they show what appears to be 2 full slices… Really???
The McDonald’s website also shows a RED tomato slice — not anemic pink. Every tomato I see in Indiana in late August is blood red. Oh, and get this… they take this drab tomato slice and cut it in ½, they take one of the ½ slices and cut THAT in ½, they remove one of the ¼ slices leaving you with ¾’s of a drab tomato slice… Really???
How hard is it to place the processed fake slice of cheese on the center of the burger? A blind person could do a better job…
All of this culinary misfire is preceded by the wonderful experience of their twin drive through window’s. I’d like 5 minutes with the moron that came up with this debacle. Slow service has been replaced by mass confusion. Approaching the lines is akin to Russian Roulette. You know that whatever line you choose will inevitably be the slow one. You size up the body count in the vehicles (less is obviously better, multiple kids stuffed inside and hanging out the car windows to be avoided) the make of the cars and age of the drivers (had multiple Buick’s just yesterday with blue haired old ladies) (also avoid rat trap rusty pickups driven by old men wearing ball caps… had one in front of me yesterday that took it upon himself to skip his turn to allow a blue hair to pull in front of him from the other lane out of turn (maybe he was trying to ‘pick her up’) thereby screwing everyone behind him). Really???
Placing your order feels like you are talking through 2 cups and a string. We can chat clearly with astronaut’s in outer space. Why can they never get the order right? Do they have a brass band marching around in there? It’s no wonder they have instituted ‘order screens’ — its like watching someone miserably fail a remedial exam with you as the frustrated teacher.
What about that fakey-​fake voice that starts the order taking process? It’s always garbled, you have no idea what was just said to you. Thus begins the kickoff of this wonderful process. Do you like dead air? Try asking ‘what comes on a certain burger’. It’s like the person has dropped the microphone and is kicking it around the restaurant. Meanwhile you are puzzled as the outside visible menu doesn’t tell you what anything costs unless its the ‘combo’ meal they are trying to convince you is the cheap way to go. Really???
If you really like frustration this McDonalds has something extra special for you from time to time. You calmly pull up to place your order, you hear the opposing car finish up their order. They pull through and guess what? They take the order of the next person in the opposing line. Fun, isn’t it? You start screaming at the metal box «HELLO?» at the top of your voice over and over again as your blood pressure shoots through the roof. You try to suppress the urge to get out of your car to run over to the payment window to apply a frontal neck massage. Then you remind yourself that these people will be up close and personal with the food that will soon be in your mouth.
There have been times where both lanes are placing their orders here at same time with different employees. Talk about confusion. In this scenario I blurt out my order and stab the gas without waiting for any kind of confirmation. As if they aren’t enough confused with just one person taking orders…
When you are finally privileged enough to pull up to the payment window they ask you what you ordered as they usually have no idea which car is which. If you want to have some fun at this point tell them ‘yes’ when they tell you someone else’s order and tell them you’ve changed your mind and instead of the 6 special order quarter pounders you only want a cone…
The finale to this insanity happens all too often here — you pull up to the food window and they tell you to pull up farther and wait. You’re in timeout now. All communication has ceased. Car after car scoots by as you sit there wondering what you did to deserve this. You shut off the engine to save gas. You open your window as you become hot and you are greeted by cigarette smoke — what a great place for this McDonalds to establish a smoking lounge. Hungry and thirsty you slump into a semiconscious state…
Can’t wait to come back.

As someone else pointed out… The franchises owned by «Blessed and Faith» have got the worst, most unfriendly service I have ever seen. You would think buy putting God out there on their signs they would work harder to be a blessing in someone’s day. It is horrible when you have to actively avoid the Md’s that have the «Faith and Blessed» signs posted. Please listen when i place my order. Say hello, say thank you, say have a blessed day.

What can I say. McDonalds is pretty standard wherever you go. I found this one in-​between cycling class and work. It was clean and the staff quick and friendly. The McMuffin was the perfect mix of carbs and protein I needed to refuel.

This location is consistently the slowest «fast food» place I’ve been to in town. I only ever go here because it’s so close to home.

Run by «Faith and Blessed.» Well, their faith didn’t bless them with the ability to hire non-​crackheads who can get a fast food order right or do it in under 10 min. without tons of side conversations. Constantly overstaffed and under preforming. one time, they actually refused to give me my drink cuz «you won’t hear you order.» Another time I had to wait 15 – 20 min for my order, at 5:30am! All the ones this company runs are this way, thankfully they put up signs everywhere so you know which ones to avoid. Proof positive that the more you talk about Jesus, the less you have to act like him.

On top of this MCD, you will get the same owners at 38^th and Illinois, 16^th and Meridian, and 71^st (?) and Keystone, and Emerson and I-​465. Again, the same experience with this franchisor everytime. Bad service, not accepting of any coupons. The Emerson location actually charged me MORE one time when I had a coupon for a free sandwich with the purchase of a drink, then if I had purchased the meal outright with no promo coupon (which was a hotel promo at the time in which people paid a special rate to recieve the promo.)
Pathetic, money-​grubbing owners will produce pathetic, money-​grubbing managers, who will produce pathetic, underpaid employees who hate their jobs. Good job «Faith and Blessed McDonald’s of Indianapolis» for being the stereotype of a poorly run, urban company. For an example of how urban customer service can flourish, see Yats.

So I have decided I must be glutton for McDonald’s punishment. As previously mentioned I am not the biggest fan of Starbuck’s coffee but I do enjoy Mickey D’s. What I don’t enjoy is how much their service has declined over the years. I will only spend a second on my soapbox regarding service that you receive in an «urban» neighborhood compared to a suburb. I think that service is service and it should be good no matter what «hood» you are in.
Okay back to THIS McDonald’s. How many people does it take to take my coffee order??? Try 3! My goodness I would have hated if I ordered an apple pie or something. I have seen a more organized place. You got 3 people running around but they really weren’t doing anything. You probably had 3 people in line waiting to order. There are side conversations going on. COME ONE! Get with the program.
I will truly never understand…