Lowe’s

About a month or so ago, I purchased 2 cans of paint from this Lowe’s store. When I went to paint the room today, I realized they did not give me 2 cans of what I requested. Called to inform the store before I returned, as no I longer have the receipt. They told me to come in and they would fix it. When I arrived I was told since it was already mixed (apparently they mixed it off white or something) I would have to purchase a new can. I told them it was their mistake in not giving me the right can before. I was told I would still need to buy new paint. Told them to keep the «mistake can» and left. I will not be returning. Disappointed as I frequently shop at Lowe’s. No longer… Waste of money and time.
Cassandra Ames

Shopped here for years returned a product that broke customer service had to call a manager, manager was very rude to me, all she had to do is say no, but she had to belittle me i left item there and refuse to return customer satisfaction is a thing of the past

Delivered my new refigerater they went to the truck to get a fitting and just split WTF I had to hook up the water myself.

I hate this Lowe’s more than I hate Walmart on Pendelton pike! These are the laziest dumb as stumps losers you ever wanna meet… the workers that is! The outside of the store is disgusting! It’s like the neighborhood hood rats was all Lowe’s could find to run the joint. It matters who you hire! it truly does matter who you have representing your business. I don’t go to this Lowe’s or use this as my store. This store needs to shut down! you can’t be a successful thriving business around a bunch of low life’s! Shadeland you’re next!

I don’t normally review large chain/​big box type stores, but Lowe’s needs it. It is truly remarkable how poor their customer service is. You can be in the store for an hour and leave without anyone asking you if you need help finding something (which you always do). We’ve had multiple cashiers not say a word to us when checking out, either because they’re on the phone or just flat out ignoring us. I just can’t get over how BAD it is every time I’m there.
The only reason we come to Lowe’s (and the only reason it doesn’t get a one star review) is that they occasionally have something that we need that Home Depot doesn’t have. Another reviewer mentioned that Lowe’s is cheaper than Home Depot, but we’ve found the exact opposite to be true. In general, we tend to avoid this place like the plague.

Total ineptness… started planning a bathroom remodeling project with Lowes in April 2011. Contractor referrals received from Lowes either did not show up to do the estimates, or showed up and did not follow through on providing the estimates. Orders were misplaced repeatedly. Items purchased for later pick up were lost. It is now August and we are ready for the toilet to be picked up for installation. Lowes is now wanting verification that we did not take the item with us at purchase. We just got a call from the non-​Lowes contractor that we hired stating that Lowes ran through their old security camera tape and verified we did not take the toilet at purchase. How can I politely say numbskulls?!! Total aggravation with this store on Post Road… avoid it at all costs! P. S. When I told the «customer service» employee that it was their responsibility to figure out the mess, she responded that she did not have to take this kind of talk from me! Gee, honey, I was just getting warmed up!

Lowes is your standard mega hardware store. Of the major three, this is the one I choose to go to. Menards is great for cheap products, but the quality is lower. Home Depot is where you go if you want the same thing Lowes sells, only you want to pay more money for it.
Lowes has a pretty good return policy and decent selection. They tend to have good plants, but they don’t compare to your local nursery. Bottom line is they are a mega store shipping in products from all over the place.
I find the closer you get to the front of the store, the less the employees know. So if you have a specific question, head to the back of the store and find the employee that’s stocking shelves or wandering out of the back rooms. If you ask people for help at the help desk, you’ll likely be directed to the people in the back of the store.

Lowe’s is a case study in the economics of shitty service. As in, if you eat up enough market share and offer enough things to make your business indispensable, you can employ the laziest, least informed workforce possible, abuse them to the point where they become hostile to customers, and people will STILL shop there. Why? Because we need that one thing that we can’t get at our neighborhood store or Home Depot.