IU Health Methodist Hospital

I was told they do not have a Patient Advisory Panel, Nurse Navigator, Patient Experience or Quality. Very frustrating to find the right primary doctor. Seems to be trial and error which waists time and money on both sides. When I talk to anyone in IU about this they have an I Don’t Care Attitude. In thus day and age and as big as IU is why are they not more advanced? The doctor profiles are extremely generic.
I am not the only one out there who feels this way. I hear it in the waiting rooms. Seniors seem to be the most effected by this because they have more complicated conditions.

I give the hospital itself four stars. There is a black girl named Johni F. that works in radiology; she is a nightmare. Sorry for anyone having to deal with her. Also, the staff in the ER are just as miserable. Possibly more miserable than the way I felt when I came. I felt extremely unwelcome. Other than that, this stay has been very delightful.

Man, I love IU Health. I was admitted to the ER there a few weeks ago – bleeding not long after miscarrying – a very depressing, grim situation. The ER staff were some of the most compassionate medical professionals I have come across and were very sensitive to not just the physical symptoms I was experiencing but the emotional ones as well.
There was no wait time at all to get a room, the room was private, comfortable, lighting that was appropriately dim for the time of night.
I’m somewhat squeamish with needles and the nurse who did my IV was so caring that she even tried to distract me by talking about what was on the TV – I don’t remember getting the IV now but I do remember, even 3 weeks later, that she was talking about the guy who played Joey on «Friends», if that says anything about how effective she was at calming me down.
I’ve also seen several doctors within the hospital, including a cardiologist and a couple of obstetricians. The wait time to see a cardiologist was very long (It took 4 weeks to get an appointment) but the actual experience there was good and they were very thorough in their tests to make sure nothing was wrong with my heart (fortunately nothing was!)
I haven’t been to a lot of different hospitals but I’ll also say that I really like their online health portal. You can get results for any doctor in their hospital network from the same website and they post most lab results on there (nothing showed up for things like echocardiogram or ultrasounds, but then again, I’m not sure what exactly you WOULD put up for those things), even information you never thought you would want to know like your absolute lymphocyte count. Do I think that portal could be improved? The software engineer in me says yes, but I’m still impressed that it’s available!

I love our many doctors and level of care suits me but DO NOT count on the My IU Health Portal for appointments. It has been down for weeks now. What other business of this size do you know that cannot fix a computer issue. way to go IU Health…

I wish I can leave the comment with no stars. The worse service ever.
It’s a mess, and crazy at the emergency waiting area
I was there yesterday at around 10:00 pm, and waited thirty minutes and was told I would wait more than two hours because there are sox people ahead of me.
I just took off.
I hope I have never to go there again.

Incredible team of doctors and nursing staff. No one likes going I the hospital; but their cardiac team was incredible throughout my visit.
They called me to not only remind me of my appointment, but also did a through run down of procedure and performed an over the phone pre-​flight interview, enabling me to save the time filling out paperwork on site.
Once I arrived, I was greeted with a reassuring nursing team — which I know is tough with the cuts hospitals are making and the additional workloads put on all staff.
I am a weenie when it comes to needles, so to help me through that process, they brought their IV team down to ensure it went in smoothly (since my veins are nearly non existent).
I cannot thank their team enough for the compassion and (Hershey) kiss and hug at the end of my visit.

After some exhaustive research which involved taking tours of three other hospitals, I chose to give birth at Methodist. And I’m so glad I did.
My daughter came into the world in a calm and comfortable room, as three warm, friendly, and knowledgeable midwives and a wonderful nurse supported my labor.
Methodist operates more like a birthing center, so by default babies are delivered by midwives. At the same time they have an OB on staff at all times in case any medical intervention is needed.
They are *very* supportive of different birthing styles. They have rooms with tubs if you want a water birth, they are comfortable having doulas in the room. And if you want a regular old epidural? They of course do that too.
While you’re in the hospital your baby stays in the room with you, instead of in a nursery, so you get to ease into taking care of your baby. There is a very supportive staff constantly checking in on you to offer any help should you need it.
I felt so well taken care of, and found the staff so personal. It was just what I wanted.
Added bonus: there’s an Au Bön Pain downstairs so you don’t have to deal with hospital food if you don’t want to:)

I was recently admitted to the ER here with heart issues resulting from an irregular heartbeat. While no one likes being in the hospital, my experience was as pleasant as it could have possibly been.
The staff was top notch. From the nurses and doctors all the way down to the front desk/​check-​in/​reception, they did everything they could to make me feel comfortable and at ease. The nurses I was in contact with noticed me hiding my nerves behind jokes and immediately warmed up and joked around with me. Being able to get a read on your patient and adapt and respond accordingly is really, in my opinion, what great bedside manner is all about. This definitely made me feel more at ease and added a more personal feel to my visit.
The facilities were clean and comfortable without the stale clinical feel of most hospitals. I mean, you can’t expect an at home feel, but they’re doing their best to make you comfortable while you’re there without the uncomfortable glow of overhead florescent lights and overwhelming aroma of hospital cleaning products and industrial disinfectants.
All in all this was as decent an experience as a trip to the hospital can be. This is definitely one of the best hospitals in Indianapolis.

Just spent three days and two nights at Methodist, and could not have been more pleased with the care I received. I was treated with respect, my every need was responded to promptly, and I was kept very well-​informed about the medical care I was receiving every step of the way. My family and loved ones were treated respectfully and my husband was accommodated just as nicely as I was, and the nurses always asked if he needed anything too. None of my visitors had trouble locating me and my directions to my room were adequate for all of my visitors. I had no idea what to expect, especially since being admitted was a bit of an emergency situation, but I was very impressed. My doctors were able to pre-​admit me and the ward was ready for me when I arrived and I was escorted straight to my room and made to feel comfortable immediately. The food was actually not bad (I was expecting notoriously bad hospital food), I was kept entertained with the well-​functioning free wifi and cable TV in my room, and my room had its own thermostat that I had control over.

Methodist Hospital Physical Therapists are the best!

I went to their ER Sunday night after experiencing sudden and terrible head pain. I was there for about 10 hours and received a CT scan and lumbar puncture, along with receiving pain medication.
The staff member who checked me in could not have been less concerned with making me feel comfortable in a scary situation. She was short and curt, something which put me off immediately. Next, a nurse took my vitals, but didn’t let me know what they were. Was my blood pressure high? No one told me, and I was too freaked out to ask.
I waited for about 5 minutes after this to be taken back: quicker than I expected. I was shown to a room, given a gown and told to change. A few minutes later a nurse came in and she was not comforting either. She did her job well, but everyone’s bedside manner in the ER could be improved!
The radiology staff was great and talked to me when I was nervous and scared, but the ER nurses and docs really weren’t. I understand that they are busy, and I can appreciate that I wasn’t there with a true emergency, but a little comforting would have gone a long way with me!
No ER experience is pleasurable, but I’d appreciate a friendlier staff.

No better place to be if you need help!

The Pharmacy here is amazing, especially the night shift!

I was here for a few days visiting a loved one in very critical care. My family from another city met up with me here, and they had already booked a room at the attached Methodist Towers hotel, so I didn’t have to worry about where to stay.
Parking was pretty inexpensive. I can’t remember exactly how much it was, but I want to say that at one point, I paid around $ 6 for 25 hours of parking. Also, there’s no smoking on the premises, even in the garages. Smoke-​free campus, yay.
The hospital was just fine, and parts of it didn’t feel, well, hospital-​y. That’s a plus, since I hate hospitals and all things medical. On the main floor, there’s an information desk and a hospital map/​directory, as well as pretty decent signage that made it feel like a town («street» names for hallways and whatnot). The main floor felt pretty open and was more akin to an airy hotel than a hospital lobby.
Deeper in the hospital, and particularly on the neuro care floor, the cutesy «street» names gave way to more practical signage. Being a bit of a design nerd, I thought it was nice that the signage for the rooms and departments were of a simple, calming font instead of one that is thick and screams at you like in many other hospitals. It was a strange thing for me to fixate on, but that’s how I deal with stress, I suppose. Still, even though this part of the building felt more hospital-​y, it still didn’t feel institutional, which was nice.
The main waiting room on the neuro floor was quite large, had many windows and had thoughtful accents, such as furniture that folded out for late vigils, multiple tvs and outlets, plenty of tables and surfaces for food and gifts, and a nice coffee machine (not a simple coffee pot) and accoutrements. This waiting room was meant for guests of multiple patients, but because my loved one was quite popular, our family and friends ended up accidentally taking up the entire room most days. We didn’t block anyone from coming in — our people just naturally ended up sitting in all of the 20 or so seats in there. Thankfully, there were other large waiting rooms, and other families and hospital staff were understanding and pleasant about the situation.
There were additional waiting areas and, of course, restrooms around. There were special «quiet rooms» where visitors could take a break from news and stress, or where doctors could discuss a patient’s status with their immediate family members. That was a kind, sensitive touch.
The doctors, waiting area staff and counselors all were wonderful about keeping us informed and being very accommodating. The doctors gave updates at appointed times and were understanding as family members escorted others back to our loved one’s special area. The waiting area staff kindly directed people with food and gifts, answered all kinds of questions and were great about making sure the coffee machine worked properly. And when our loved one ultimately lost her battle, counselors were immediately available to walk us through options and various stages of grief. Everyone was quite tactful and sensitive.
On the downside, it was rather difficult to navigate some parts of the hospital. As I mentioned in my review for the attached hotel, some signage just wasn’t adequate or available, and sometimes you had to take different elevators in different (confusing) directions.

This maze of different era buildings has had a valiant attempt to try to connect them together via a main floor hallway, however, it is so easy to get turned around and not realize which hallway you need. There are the east elevators, the west elevators, the main street, the Y split, the two parallel hallways that go into different buildings to the left, the hallway to emergency which you have to go to the basement to get to the first floor… and none of it is easily walkable by my dad who has hip pain. He can get around a grocery store, but this maze is too much.
I brought my dad here for radiology. The (cold) reception desk was making sure she didn’t make eye contact with us until she was done being busy chatting with her coworkers. In the midst of explaining what we are here for, and asking where we need to go, the phone rings and instantly we are put on virtual hold while she chats it up with her girlfriend. WTH!!! Just show me where radiology is and we’ll be gone already. And of all the people in scrubs hanging out at the desk, did anyone volunteer to show us where we were supposed to go? No. They just stared like we were dumb.
After we got our directions and a rudimentary map we attempted to follow the directions we were given. However, what was not explained to us was how many different departments of radiology they had. There was the radiology in the «professional building» that was for the doctor’s offices. There was the radiology that was for a different service. And there was the radiology that we were supposed to have been at that was, guess where?, just around the corner from the reception desk! Are you effing kidding??? We just walked around this entire maze, upstairs, downstairs, getting lost, and then had to get my dad a wheelchair cause of his arthritis and all of this (unnecessary) walking. Aggravating.
Once we got to where we were supposed to go, the medical professionals were very patient, kind and understanding, but the hourly support staff were absolutely horrid. It’s the kind of experience that makes you question the hospital’s integrity overall.
Updates on the CCU to follow…