ImmediaDent – Urgent Dental Care

It’s Saturday morning and I woke up with the worst pain of my life. It felt like I’d split a tooth in half grinding my teeth overnight. I scrambled trying to locate a dentist that could see me on short notice as a new patient. After contacting several dentists that were at least open and hearing that the soonest that they could get me in, regardless of the problem, was Monday to Wednesday of the coming week. This pain wasn’t going to make it that long. I finally called Immediadent.
The receptionist offered me an appointment for 7:20pm. I took it and she offered to call if anything opened sooner. Within 30 minutes of hanging up, she called back with a cancellation in 30 minutes. I raced up there, still in agony. The staff was absolutely amazing! The receptionist spent the time to figure out my insurance even though it’s out of state and did what she could to make me feel comfortable and welcome.
I got right back and met with Jason for x-​rays and an assessment. Even though the pain was out of control, he did everything that he could to make me feel at ease until Dr. Lenos was able to come in and numb the tooth to examine it. The problem was quickly determined and he offered to do a root canal on the spot. The tooth had split too far down to save it and they ended up pulling it instead, but he was able to do it right then.
In today’s world you often hear about how an establishment provides great service, but it’s rare that you see it in action. Today, I experienced it! From Connie, to Jason, to Dr. Lenos himself, they ALL went above and beyond and provided me with pain relief promptly, gently, and without judgment. Thanks to everyone there!

We had the worst possible experience at this office. My son waited hours until he was finally seen toward the end of one evening. He was told that a filling had fallen out. The replacement of the filling was botched and he has suffered extreme pain during the months that followed. We could forgive a mistake, but no one ever called us back despite leaving several messages. Finally, we received a bill for the amount over insurance and can’t get that taken care of through the main office. We would never recommend this office or ImmediaDent to any friends or family based on this terrible experience in both care and customer service.