Because it is a learning experience for the student, I am sympathetic to the situation. I was hoping that the masseuse would focus on the troubled areas so that would mean the upper body. At the end of the session, I realized that we could have agreed to do that but I would have had to ask(although I asked what type of massage I would be getting before we started). I assumed that they would focus on the documented areas that I was seeking help. The atmosphere was relaxing but chilly at times. The service was fine overall. I wish I got more concentration on my trouble areas. I completed a survey which led to a $ 3 off coupon for my next massage.