Goodwill Store

One of my very favorite Goodwills, and I’ve been to most of them several times. Their women’s clothing selection is excellent.

Have you ever returned to a place that you’d completely sworn off? The 62^nd & Keystone Avenue location of Goodwill’s thrift stores had made my list of places that had lost my business forever.
I was serious. I’d had HORRID experiences there ranging from lazy employees to poor management to decidedly non-​disability friendly business practices and interiors. While I wouldn’t say I’m a huge fan of Goodwill, I have always supported their mission but found this particular location to be abysmal. After my last visit in February 2015, I successfully avoided this location and focused my Goodwill shopping on the Pendleton Pike location and occasionally others.
After my rather scathing 1-​star review in February, I was contacted by Goodwill about my experiences. To be honest, I was impressed with their fair and honest response to my concerns. Though, to be equally honest, my feelings were so strong that my willingness to revisit this location was still non-​existent. I felt heard, and that was great, but I had better experiences elsewhere and those other locations are close enough to my home that I didn’t mind the extra five minutes to get better service.
Yesterday, I was really needing to purchase a couple of things and it was getting late. After initially resisting, to the point of actually driving by it once, I pulled into the 62^nd & Keystone Goodwill and broke my vow of «never again.»
I wheeled into the store and was greeted, actually greeted, in a friendly manner by an employee who was clearly in some kind of supervisory role. I immediately wondered «Does he know I’m the one who complained?» After all, there’s likely not a ton of customers in wheelchairs who come in (though I have seen others).
While I will admit that I was visiting about 90 minutes before closing, rather than my usual afternoon visit, the atmosphere was almost eerily different. Oh sure, it was busy and still chaotic, but employees were calm and helpful, supervisory people were obvious and active, and lines were moving in a fairly steady manner.
It was toward the end of their 50% off day and, yeah, the shelves were a bit disheveled and sizes weren’t quite in their labeled order. However, I saw employees actively working on it and, even more delightfully, I saw employees enthusiastically helping customers with even the quirkiest of requests.
I saw employees respecting supervisors and supervisors communicating with and supporting their employees. I saw everyone actively engaged and employees actively seeking out work — There was a point where a line started to form and an employee to the supervisor «Do you want me to open up?»
WOW.
I happened to go to a register on my way out where one of the supervisors was working… a price had come up wrong and it was immediately caught and fixed.
Again, I was impressed.
I saw a young man with an intellectual disability working amongst all the employees. You could tell that he commanded a little more supervisory attention than most of the others, but the supervisor was calm, guiding and helpful. This, in turn, models for him appropriate workplace demeanor and problem-​solving. Bravo.
There’s part of me that wonders if this is just a matter of having come in on a different shift, but my gut feeling says «Nope, something has changed here.» From my entering the store through my shopping and all the way to check-​out, this Goodwill shopping experience was vastly different and significantly improved from anything I’d ever experienced at this location.
Was it a 5-​star experience? Nope. In fact, they lost another star when I had to wait almost 30 minutes for someone who’d parked in the blue-​striped lines (In a Hummer, of course — it’s a stereotype but an accurate one) and were so close that I didn’t have room to get in my car from the wheelchair. In fact, both blue-​striped spots had cars in them. They need to make sure the accessible spots are clearly marked and the blue-​striped spots should likely be clearly framed out and labeled as «No Parking.» After all, it is illegal in Indiana and if I’d been a jerk I’d have called and gotten the customer a $ 150 ticket. While I’d contemplated going all the way up to a 4-​star, this major faux pas is easily avoidable and not particularly expensive.
However, I am pleased that after this experience Goodwill at 62^nd & Keystone is being removed from my «never again» list and my gratitude goes out to those who’ve worked to improve this store’s atmosphere, service and overall experience.

I recently move from out of state and practically kitted my entire apartment out from this Goodwill. I was super lucky in that they had lots of donations that same day, so there was lots of choice in large furniture items. Because I bought a sofa, armchair, table/​chair set etc I managed to get a discount too which really helped. The staff were super helpful and friendly. I’d definitely recommend this place.

I’ve been to a lot of goodwill stores in my life and this one was by far the worst yet. The disorganization of the merchandise and employees in general was nauseating. I won’t be returning.

Came here to donate an old desk I ended up moving with me from California.
They have a covered loading dock where you drop off donations. It was easily accessible and fit my 11ft Uhaul Truck.
Staff was friendly and helped me unload this 100 lbs. steel and wood constructed desk.
I did go into the store to see if I could buy a «new» desk. They did have some furniture, but the selection was minimal. The do have quite a lot of clothes for anyone in any size to shop for.
I would definitely come here again to donate old belongings or shop for some clothes.
Overall, staff is friendly, selection of clothing is huge, and the store floor itself is organized and well maintained.

This goodwill is the closest to my house, so i visit it the most often. It is a Goodwill. The staff is always nice and respectful. It is organized, and i have found a few good items here. They have fitting rooms, which is always a positive.

I can easily say (with complete confidence) that 60−70% of my wardrobe has been collected from one goodwill or another around the country (yes, yes I scope them out when traveling. Just imagine the summer dress selection in Florida. I tell you what.).
Given my loyalty as both a donor and shopper, I have to say this particular location doesn’t do it for me. I’m thinking it’s the lighting, outdated interior and somewhat meh exterior. The selection isn’t as much of the problem as the general vibe seems to be. Make we want to stay around till my arms are sore with the bounty of my low standard shopping prowess.

Everyone who knows me knows I’m a thrifting queen. I’ve frequented Goodwill for years and love the upgrades that have come in the past few years. This location is spacious and bright, offering up a deal for everyone who enters. I love that they get Target clearance to resell.
Be sure to get your Goodwill Rewards card for 20% off each Friday and additional savings throughout the year. I found a modern sofa marked at $ 45 and after my ‘Goodwill Rewards’ discount, got it for less than $ 40! Be aware that you must pick up your large ticket items by the end of the day or they may be resold.
As of late, their tagging system has changed and there are now prices on everything, which seem to be higher than usual. Nonetheless, they are still cheaper than buying retail and huge deals can be found on ½ price Saturdays, the first Saturday of every month. Sundays you can find select items for .99 cents. Oh, did I mention they’re actually sorting items by size now?
You can also rent steam /​carpet cleaning systems here.

A nice little thrift store located on Keystone and 62^nd street. I have come here numerous times just to wander around and have found some serious gems — a brand new, full size Bodum french press for $ 1.99 (still had the literature inside the box!), a set of Nespresso latte and espresso cups for $ 3.99, still in the box? The clothing seems to be about the same as any other thrift store, lots of dishes, cups and all of that other good stuff. Also, their donation area is great — a covered area where you can drive in and have somebody helpful and kind come to unload your stuff, and maybe even tell you a story while they’re picking up your unwanted items from your car!

I am always a Goodwill fan, well, thrift stores in general. This particular branch is pretty good. They have a ton of household items or as I like to call it «the junk department». Lots of women’s clothes and more men’s clothes than most other Goodwill’s. I have noticed that the prices have gone up, $ 6.99 for jeans and everything else is $ 4.29?! Then the junk prices are all over the place. I was interested in a duvet cover that was from Target with the clearance Target price, $ 30 and the Goodwill price $ 50. Definitely getting harder to find items with the 50% of color. When that weeks color is red everything you want will be yellow.

Goodwill, good price, good location, Great idea!

I’ve gone to a lot of thrift stores around the city. This Goodwill tends to be the most expensive of any of them, even compared to other Goodwill stores. An acquaintance used to work at one and informed me that the prices are set by whoever happens to be pricing items that day… essentially on a whim… which goes a long way to explain the prices at this particular store.
When I lived in Broad Ripple I donated here 3x and never had a problem, but I tended to get there in the middle of the day. The employees weren’t as friendly as at some of the other stores… indifferent would describe the attitude.
BUT it’s still generally cheaper than shopping at the other non-​thrift stores in the area… especially if you need something like 4 pairs of khaki pants or a bunch of polo shirts for a dress code at your new job. It’s convenient for this too because you can start here, then move to Target, Macy’s, or some of the other nearby stores if you can’t find what you’re looking for. This store tends to have a good selection of gently used scrubs, if you’re a new CNA, nursing student, or vet tech and need to stock up on a budget.
Double check your receipt before you leave. I’ve purchased things there which had 2 parts and gotten charged for 2 items instead of 1.
Goodwill gets a lot of salvaged or clearanced items from Target. The Goodwill prices will nearly (99.9%) ALWAYS be higher than the clearance price at Target. FYI.

This is my usual Goodwill I visit & while a lot of the employees can be brusque & have quite lackluster personalities, I frequently find some good stuff here. I generally don’t shop for clothes, except for baby clothes, so I can’t say how those are here, but on occasion I’ll find a real treasure. It seems though that Goodwill’s prices have gone up a lot lately, but maybe that’s to help fund their charter school, Indianapolis Metropolitan, which is a great high school. (Both my teenagers attend it.) All in all, a fun place to shop, especially when getting your car serviced at the Midas next door.

Perhaps the most bittersweet and ironic experience ever.
I should mention: I’ve never been into this particular store, but had an experience while making a donation worth at least mentioning.
It was Christmas Eve day (seriously) and I had an agenda of errands. One included a donation drop-​off at Goodwill. I called at around 1:30 PM to inquire if they were even open; the lady answering the phone said they were open till 2:00, and that I could come before then.
I hurried up Keystone Avenue to make it on time, arriving at 1:53 PM. I pulled around to the drive-​up to find two other cars waiting. One lady was talking to someone through the door. Long story short — the person on the other end was nothing short of a prick. Acting like a child, blaming the supervisor, etc — he refused to open the door and accept more donations, even though I told him that a) I called and was told I could arrive before 2:00 and b) that I would help him take everything inside. He again refused, and, after refusing to go get the supervisor, disappeared into the store. I should mention one of these other cars was a fully loaded minivan of ready donations. This person walked away from three cars full of ready-​to-​donate items.
I was APPALLED! While I completely understanding wanting to go home on Christmas Eve, this was 2:00 PM, not 6. Oh yeah, and it’s GOODWILL!!! Seriously, with that attitude, go be a hipster at the Apple Store!
I was so angry I just left my stuff (2 small bags). Then I decided to call the supervisor. It was the same lady who had answered the phone before, telling me I could arrive before 2:00. I explained the entire situation; she asked me to describe the employee. She thanked me, said she’d take care of my stuff and that particular employee.
I’ve been a fan of Goodwill for years. I’m not holding this piece of s**t employee against them, and this manager wins back the second star and my intention to revisit in the future.

I’ve never been treated so badly for wanting to donate.
And I’m conflicted about writing a review for a place whose general purpose is worthwhile. But here it goes…
I’ve dropped off donations at this Goodwill many times with no problem — until a few days ago, when my wife and I got there at 6:05pm this past Sunday. They closed at 6pm. We would’ve driven off and come back the next morning, no problem. But the guy working the drop-​off door inside walked up to the door, slammed his hand against the glass, pointed at the sign and yelled «CAN’T YOU READ?!? We’re closed!» Last time I checked, I could read. And if I recall correctly, there was no reason for him to erupt at us the way he did.
Bewildered at his angry reaction, I was reading the sign to figure out when to come back when he yelled at us again. «And you can’t drop leave your stuff here, either!» He stormed off and I yelled back, «Thanks for the polite service!»
I understand that he probably wanted to go home, but his reaction was unjustified and antagonistic. I don’t know if he was a volunteer or community service worker or employee, but regardless, I was surprised at the way he acted.
Reluctantly, I came back the next morning and dealt with three people who were all polite and made me realize that it would be unfair to blast the place with a poor rating.
But I did post my complaint to Twitter, and even though Goodwill Indy is on that service, they didn’t respond. Why are they on social media? Guess I’ll see if they respond here.
I’ve been inside the store, too, and was underwhelmed. The housewares area was a completely jumbled mess, and the item I was looking for was surrounded by a LOT of broken stuff.
I know I’ll have non-​broken stuff to donate in the future, but I might more carefully consider where I take it.

A seriously solid Goodwill! Very organized, CLEAN, and the clothing selection was plentiful. They also have the housewares organized and the books neatly split up into topics as well. No awkward searching down of a staff member when you want to try clothes on either (they leave the dressing rooms open). Did I mention that it’s HUGE? Easy to get to location, plenty of parking, and cheap but reliable goods for any bargain-​hunting Unilocaler.