Furniture For Less

I actually stopped by the E 86^th St store while going somewhere else previously for a new place I am moving into. The sales rep Michael Wallace was awesome. He was so helpful and I would for sure come back. Sale Number: 13 166

Furniture For Less, The War is ON!
Indy’s i94 Indianapolis, Indiana The Indianapolis Star
I am a girl, I am Asian, it is in my DNA to minimize conflicts in life. Growing up in a family with both parents work for government for their entire life, I have been taught to be as diplomatic as possible, no matter who I am dealing with, good or evil.
Life is never perfect, when unpleasantness happens, I am used to put a smile on my face, try to navigate through the situation and strive to achieve a win-​win solution. But today is different, today, I declare war, a war between me, a girl who just moved to Indianapolis vs. a giant local furniture store– Furniture for Less.
And this is why:
–August 18^th, I visited your store for the first time and greeted by your salesman. He toured me around your store and told me how proud you were to be a family-​owned local company in Indy. We looked at your catalog together and picked a few items together.
— August 19^th, I visited your store again and made the purchasing decision. I paid the full amount upfront (thousands of dollars) for the following items:
–A new mattress (memory foam)
–A checkered (2 tones) bedroom suite, including a queen platform bed, a nightstand, a dresser and a mirror.
–A white leather sofa.
I confirmed, and double confirmed with your sales guy the accuracy of the above items, style, color scheme, material and everything. He promised to deliver everything by EOD August, 25^th.
I accommodated my schedule for this delivery date. I checked out of my hotel, where I previously stayed and made a decision of the apartment move-​in date based on this delivery date.
— August 25^th, you delivered the items, every single piece of the delivered furniture was wrong. The bedroom suite is in a solid black color instead of a 2 tone checkered color; the bed is a traditional bed instead of a platform bed, which requires a box spring; the sofa was not even delivered because it will be delayed and on top of everything, you delivered a dirty floor sample mattress with lots of stains on it, so stained that i don’t even know i should call it a white mattress.
I called your store, your store manager picked up and she was very rude and told me there is nothing you can do. The delivery guy was nice, he wanted to leave the dirty mattress to me so at least i will have something to sleep on. Your store manager even refused that and said the only way she could leave the mattress to me is I pay again. The delivery guy shook his head, left the mattress to me anyway, apologized and left.
–August 26^th, I called your store twice, nobody picked up. I drove to your headquarters in Castleton and talked to the store manager. This time, getting worse. The manager told me the color scheme was picked by me and his salesperson together. It was a mistake, but it is my purchasing decision so it is my fault. My only option is to accept what has been offered and call it a day. I requested to talk to senior manager. He refused and sent me off by promising he will call me back by 1pm EST August, 27^th, 2012.
— August 27^th, i waited and waited, 1pm, 2pm, 3pm, 4pm… Finally, he called me backed at 6:37pm. He refused to admit you made a mistake and unwilling to correct your behavior. He informed me that my only option is to take what I have been delivered, and that’s end of the story.
Towards the end of conversation, I told him I might want to file a credit card dispute if they keep avoid working with me. And the manager said, and I quoted: «Cynthia. Go ahead and try. The credit card company has to talk to me first.» The tone of his voice was almost mocking, and I got really upset.
Throughout this whole process, the salesperson who sold me the furniture totally disappeared on me and refused to talk to me. The manager has been very rude and refused to say sorry.
As a customer, I feel I have been ignored and treated poorly in this situation.
As a newbie to the city, facing an empty apartment and sleeping on a dirty mattress for many nights, I never feel this homeless and frustrated in my life.
Furniture for less, do not tell me it is the reality of the furniture industry, because I know for sure the other local stores will disagree.
Furniture for less, do not tell me it is the standard business practice for Indy, because all hard-​working Hoosiers will disagree.
I believe, merchant should have decent business behavior and treat customers properly. And if they refuse to do so, consumers like me deserve at least the right to know.
For the first time in my adult life, I decided to stop being nice and speak up. I am ready to file a dispute and do whatever I can to seek justice. If that means I will suffer financially, have to sacrifice my vacations and personal time or even go to court with you guys, LET IT BE. I want people like me to learn my lesson and make sound purchasing decisions.
Furniture for less, I am ready for the war, and I will fight to the end