Finish Line

This is for whoever is in charge of customer service (and not indicative of the superior staff at Finish Line stores throughout the U.S.).
Briefly put, the worst customer service I’ve ever experienced in my life.
Had to cancel an erroneous order a few hours after purchase (Sunday), which they said they would when I called a few hrs later. They also said they sent me a cancellation confirmation email. 4 hrs after my so called «cancelled order» it showed now as being shipped AFTER I was promised it had been CANCELLED. So I had to call back AGAIN — wherein the Rep (re)iterated they would make sure to cancel the order ASAP this time. Which they never did.
In addition, their rep kept asking me over and over for the tracking number. A number which doesn’t show up when I clicked on their «Track It» email hyperlink. Instead the link sent me to a FedEx «Error» page. Q: Shouldn’t they know this number anyway?! They’re the ones who shipped it!
Not only was this order NEVER cancelled after several requests, the CS staff could barely speak English. Took me almost 10 minutes just to get them to comprehend my first name:
«Jerry.»
No. Jeff-​rey
«Juppy,»
No. J-​e-​f-​f-​r-​e-​y.
«Jeppy.»
No. Jefffff… reeyyyyyy.
«Joopry.»
No. Look, just write Jeff.
«Goojee…»
No. Look, never mind. I’ll just refuse the packages. Thanks.
Someone who doesn’t even bother to look at the name associated with the order? Duh. What an epic fail. Never again.