Enterprise Rent-A-Car

Enterprise always provides convenient and professional service wherever I travel. My local dealership at 46^th & Indianapolis works very hard at accommodating my needs from being available when I need a ride to offering the right vehicle to meet my needs. They are very easy to work with, which is especially important when I am traveling on business.

This week has been awful, I was involved in a car accident and my car is totaled. On top of having work and appointments I also have doctor appointments, insurance things I need to get taken care of and other miscellaneous things needed to obtain a new car. Instead of being able to take care of my health and daily duties I am spending the ENTIRE day on hold and driving back and forth between your locations because apparently a reservation with a confirmation email means NOTHING when you arrive to pick up the car. It would have been nice for someone to have called me before I arrived at the location to get the car that apparently does not exist.
Today has been my first experience with renting a car and it has been horrific. I called my local Enterprise and made a reservation with them to pick up a car at 5:30pm as I was unsure what time I would be able to get a ride there. I received a confirmation email. I found out my ride could bring me sooner so I called the location back and they changed the time to 2pm for me, upon arrival they told me they don’t have any cars and their reservation system has been allowing anyone to make a reservation online which was throwing off what they have actually available. They said I could come back at 4pm and they MIGHT have a car. No guarantee that I would even get a car even though I have a reservation and spoke to someone at that store TWICE today. They said there are currently ZERO cars available in the entire state of Indiana when I asked if I could get to a different location to get a car. The two people behind the counter were sympathetic and apologized and suggested I call back later in the evening to see if they have anything available.
I get home and call customer service, it takes forever to get through their automated messages and get connected to an actual operator. The operator says that the store my reservation was at has multiple vehicles listed as available and that I’ll be fine come my 4pm new pick up time. I asked him to call and verify and low and behold they told him that they have nothing available. Great. He says I can drive thirty minutes away and get a vehicle but I asked him to call that store and verify there is one physically there, while on hold the call got disconnected. Lovely.
I finally get back through the automated messages and the wait to speak to an operator and was on hold for about twenty minutes while he called nearby stores. He finally located one five miles and said the car is currently at their location and will be available in two hours for pick up. So I’m scrambling to find a ride there and praying that it will actually be there.
For a company that boast excellent customer service I’m extremely disappointed with the way that everything today was handled.

I have gone to this location several times and have always been treated well. You can tell they enjoy their jobs and that transfers to the customers. the process is quick and I have never had an issue.

Great experience. I rented online and it was easy peasy. They don’t have a huge inventory but they gave me an upgrade for free. Only draw back is a drop box for keys would b great I had to leave work to return car on Sat am. I work tues thru sat… But definitely b back.

I loved how easy the car rental process is made with Enterprise. The online reservation is so quick and simple. However, I asked to rent a compact car and because the inventory is so small at this location, I was stuck with a minivan. The staff were very helpful and friendly, and I definitely appreciated them being open on a Sunday, which I found out is hard to find with Enterprise locations. I would definitely recommend them!

The guys and gals here are great. Always friendly and courteous! I never had to wait a substantial amount of time and the car is ready within minutes.

I’ve been renting from this location a few times a year for the last decade. This weekend I made a reservation to go out of town to visit family. Showed up and there was no car. They had my reservation but said that it was not their fault because they didn’t have enough time to have a car delivered. (I asked them if they knew what the definition of a «reservation» was). The kicker was, they did have other cars available but they wanted to CHARGE ME EXTRA for an upgrade instead of accepting responsibility for booking a reservation and failing to keep it. I was told to «come back later» and they might have the car that afternoon. They offered no solutions to the problem and took zero responsibility.
I rushed over to the Enterprise on 96^th st and Lauren, the branch manager, had a car available, matched the price, and had me on the road in ten minutes of arriving. Excellent service! The kids running the 46^th store should take a lesson in customer service from Lauren.
As a small business owner myself I understand that mistakes happen, but when a mistake is made you should 1) take ownership of it and then 2) go out of your way to help the customer with their need. The 46^th store did neither of these. They had been my goto location in town for the last 12 years but I don’t think I’ll be returning there.

Always like the experience at Enterprise. Quick and easy. Friendly staff. Pick and drop service is very handy. Wish they offered a graduated scale on long term car rental. I rented a car for 10 days and was charged a 2 week rate. My fault I did not ask why, but nice to have had that explained.

I’ve rented many cars over the years but my experience with Enterprise was the most pleasant and quickest I’ve ever had. I will definitely rent from this location again!

This is a smaller satellite location for Enterprise. They don’t have the hours or car inventory that their bigger locations have, which is the only thing keeping them from the fifth star.
Service is great, and friendly. The employees are high energy 20-​somethings. Makes me think Enterprise is practicing age discrimination in hiring, but I have to give them props for great service. Like other reviewers have said, Enterprise is my preferred choice for car rental. They will also pick you up and drop you off.
My 2014 Entertainment Book (a competitor to the Zoo Book) has Enterprise coupons for 10% off, free upgrades, and free double upgrades, which are good through June 2015. I would suppose that the 2015 Entertainment Book will have Enterprise copuons too. Entertainment Book is available at Kroger grocery stores.
Their online reservation system is easy to use.
Since this location does not have a huge car inventory, I suggest making an online reservation as soon as possible before you pick up the car.
TIP: most states have an «airport tax» applied to car rentals that you pick up at an airport. The law/​rule states that it applies to all car rentals in the state that are made within 24 hours of you flying into the state., or into certain airports. So if you pick up your rental car at the airport, this Automatically applies to you. So… If you can take public transport to your destination outside of the airport-​city, –or– wait until the next day for your car, you can save a _​significant_​percentage. I did this in Colorado when I flew into Denver, but I took a bus/​limo to my destination city. This can be a big deal if you are going to rent for a whole week, and don’t have a corporate expense account.

My car had been stolen so I came in without a reservation. Everything was already setup in their computers with my insurance company so the transaction went smoothly. There was a little bit of a wait, but they were busy on a Friday morning. Everyone was super nice and they helped me get into a good car despite not having a lot of cars left on the lot.