Eco Source

I too am a disappointed Grouponer, and I would strongly recommend against using Eco Source for a chimney sweep service.
Their voicemail has been full since at least September when I started trying to schedule an appointment & they don’t respond to the online request form they have set up on their website. Back at the end of September (once I finally reached them) they scheduled me all the way out on December 11^th. On 12/​11, they not only didn’t show up, they didn’t even call to say they weren’t going to be able to make it. As I had already purchased the Groupon, I decided to give them one more shot, and after I called them back several times (that’s right, they didn’t even take the initiative to call me) I was able to get another appointment. Because they were «so busy» with the Groupon deal, they couldn’t get back out here until today, ¹⁄₁₈. Then, an hour before my appointment they called to say the tech couldn’t make it (hey, at least they called this time, right?).
When/​if you speak to someone they will tell you that the Groupon deal has just generated so much business that they can’t really keep up with all of it. However, I keep seeing this Groupon deal continuously show up. If it is too much to handle, why do they keep advertising it? Do yourself a favor: spend the money on someone who will answer your calls and keep the appointment.

Another Grouponer here. I think Eco Source wasn’t prepared for the amount of business they’d get off of selling those Groupons. I originally contacted them in November to clean my chimney. I dialed the number on the Groupon and it went straight to Mr. Eco Source himself. In fact, he’s the only person I ever talked to at the company. He was out on a service call and we had to play phone tag (and text) back and forth a few times to finally get me booked all the way out in January! Well, I waited because it was extra warm. Then, of course, the day comes around and he’s a no show. Got caught up by the weather – it had been raining, I admit. But I had to contact him. No follow up on his part to say that he’d need to cancel or reschedule. And after another round of phone tag/​text, I left it with him promising to get back to me within a half-​an-​hour to reschedule. That was days ago. He might be great once/​if he actually arrives, but that’s a long shot. Horrible (though friendly) communication and no scheduling system. You’re better off to just spend a little extra and go with a reputable chimney sweep.

We purchased a Groupon to utilize their service. However, after making several attempts (phone and email) by both my husband and myself… we still have not been able to book an appointment. We contacted Groupon and indicated that they spoke to the company and we should be hearing from them soon. Still no response. We are now waiting for a refund. Waste of time and money.

Bought a groupon for a chimney cleaning. I called to make the appointment a couple months ago and they told me they were booked out until January which was fine. When I scheduled the appointment they gave me a 12−2pm window. That day came, I took off work, and then they never showed. No one called me to say anything. I called them but no one answered so I left a message telling them I would be getting a refund from groupon. Very unprofessional services.

I have tried Mille times to contact this company. I tried via e-​mail, phone and through their website. I have yet to receive a response of any kind. Their phone message box says it is full. I understand that it is the busy time of year for a chimney cleaning company but they list more than that. I cannot and will not endorse a company with no customer service such as a simple reply by checking in with a customer who has made an inquiry.

We used a groupon with this company. It was for 50% off for the regular price for a chimney inspection and cleaning.
They also did some necessary masonry repairs to primarily the outside of the chimney.
The overall price seemed reasonable and fair.
They were cordial, and efficient. I would recommend them for specifically that type of work.
They also mentioned they did roofing and siding.