Cento Shoes

I called around several shoe shops in Carmel and Indianapolis. Being from out of town and only having a week, timing was important. Almost every shop said 2 – 3 weeks. When I spoke to Tony at Cento, he was very friendly and told me if I dropped my boots off on Monday, he would have them ready on Friday (my flight home was Saturday morning).
Tony did indeed have the new soles and heel on my cowboy boots on time. He also personally shined them for me while we were talking on Friday morning. He showed me a picture of his Dad, a first generation immigrant from Italy, and told me the story of the shop. I was so impressed with Tony and the service I received, that I also bought a hat from him.
Because I do not have a local shoe shop in my small town, Tony said he would take care of me remotely and not charge me any shipping (for repairs or new purchases).
I highly recommend Cento Shoes.

LADIES!!! DON’T DO IT!!! Save your money AND shoes!!!
I walked down to Centos with a male co-​worker for a shoe repair. We both paid and Tony told us both we would here from him by the end of the week. my co-​worker got his shoes but mine weren’t ready. I let it go, thinking he needed more time, but after a month of not hearing anything, I walk down there. MY SHOES WERE STILL NOT READY. I was told by the end of the week again… I got a call that Friday, at 5pm, to let me know my shoes were ready.
It’s Monday, I walk down there and my shoes were on the floor in a pile, dirty, in worse shape than when I dropped them off.
I literally paid this guy to destroy my shoes.

Moved to Indianapolis from Chicago a few years ago and finally found a great cobbler to help with shine, resole and other repairs. They have serious pride in their work and offer honest recommendations around what you should or shouldn’t do to preserve your shoes. They have even fixed a leather bag for me!

There are places that do a great job because they want to keep customers, and places that do a great job because they seriously take pride in being awesome. Centos is the latter. I brought a pair of shoes in to replace a heel tip and got them back looking better than new. My second visit was more of a challenge: a pair of vintage boots that I assumed were beyond help. I couldn’t believe the magic Centos worked. They look beautiful and now I’ll get a few more good years out of them. Sure, I waited a few days each time, but it’s a small shop, locally-​owned, and the work they do is amazing. Worth the wait.

Horrible! l will never use their services again.
I had a very simple shoe repair – re-​attaching a decorative button that had come undone. After a week and a half of not hearing from Centos, I called. The guy asked, «When do you need it by?» Giving it is obviously a fall/​winter shoe and it is fall/​winter… I gave him a day two days out.
That morning he called at 6am to tell me it was ready.
Walked over on my lunch hour and when it was given to me, the button was wrong. I pointed it out to the owner and he got a nasty attitude and tried to insist I bring in the other shoe to prove it. After some back and forth, we learned that the button had been put on backwards. He asked how much time I had. I decided to wait the 20 minutes he said it would take to correct the error.
No apology, no change in his attitude. These people are unprofessional, rude, and I am amazed that they remain in business. I will take my business elsewhere from now on and encourage others to do the same.

I thought I ruined a brand new pair of boots and they somehow fixed the leather and you would never even notice they were torn. I wish I could give them 10 stars. Exceptional!

You pay BEFORE the shoes are fixed. That already should have been enough of a warning.
The first time around, the shoes weren’t done on the promised date, a week later. I had to come back the next day to find that my beige work shoes that needed tips, had huge white pieces of uneven rubber stuck on the tips — the work was so sloppy, I am not sure whoever did it knows anything about repairing shoes.
I asked them to at least even out the tips and color them so they match the shoe color. They promised to be done in another week. Didn’t happen. Another empty-​handed trip later, find out their shoe guy left. Good thing they already charged me my money, right?
I finally got my butchered shoes 3 weeks later, but, needless to say, I won’t be coming back.

I DO NOT RECOMMEND USING CENTOS. While I have received good service in the past, I can not say the same for my most recent visit. Previously, the employees turned around my shoe repairs in the same day; however, on my latest visit, several days had gone by, and I called to follow up… several times. Each time I called, an employee promised that he would check into the matter and get back with me; however, I never received a return call. Eventually, I went to the store to retrieve my shoes and have the repairs done at another establishment. I had to wait over twenty minutes for the employee to locate my shoes, and most importantly, I never received an apology or explanation for the delay or unreturned phone calls.

I highly recommend Cento Shoes. I took my favorite, well-​worn leather boots to them, scared of what the answer to «can you fix these?» might be, and much to my delight, they not only put on new heels, but buffed the leather, shined them, polished them, and winter-​proofed them. They’re basically new boots! Great customer service, good turnaround, and reasonable prices. They are the go-​to!

Love the friendly customer service, not to mention they have saved several shoes I thought were too far gone. Now they are brand new.

Highly recommend — have repaired shoes at least four times with them now.
They were kind enough to give me a quick turn on a pair of shoes in about 2 days, always friendly and very good customer service.
You can sometimes get away with parking in the shuttle zone spot, since you pay in advance, pickups usually take 1 minute or less.

Went it in for a shoe shine. Good job & good price!

This is an amazing little gem just off of the circle in downtown Indy. A coworker introduced me to it, but only because he buys his shoes there… and claims those shoes are of the highest quality and last for years… like a decade or more!
What I like is that they also repair shoes. I, like many, have a few pairs of shoes that I just cannot seem to part with… like the pair of sandals I bought at the Bass Outlet 10+ years ago (yes, Bass… I love them) or the Nine West heels that my puppy chewed up last Summer.
I was determined to save these two prized possessions, so I visited Cento’s. They quickly evaluated the condition of my shoes and provided me with repair options (gluing, leather replacement, polishing, general repair, etc) and providing pricing down to each individual option. Yes, it seemed a little silly when I was spending close to the same amount to repair my shoes as I had paid for them in the first place (about $ 20−30/pair…bought them on sale), but when I picked them up a few days later, they were like new and I was in HEAVEN.
Customer service is great. Shoe repair is great. Highly recommend Cento’s!

Amazing! Brought in cowboy boots, ostrich and crocodile, for a shine for a client. They were very quick, incredibly reasonable price and the boots looked brand new! My client was extremely happy!

Tony is so helpful, he has excellent customer service, exceptional turn around time, and great selection. The pick up service for repair is amazing!
Thanks Tony for keeping the world of customer service alive!

Tony & staff are so Helpful & Friendly i went in looking for something else & found some ROCKIN ITALIAN LEATHER boots & i can have them shined there too!!! You know those tennis shoes you Don’t want to throw in Your laundry take them there, known for years for shoe repair

Twas the night before Christmas 2011… and my favorite cowgirl boots I wear everyday were on their very last sole. I could feel the cold creep onto my foot with every step. I could no longer put off repairing these shoes, nor would I even consider just purchasing a new pair to replace them. So off to Cento Shoes I went. I was greeted right when I walked in. I explained the situation with my boots and explained my concerns. I knew I would miss them, but those soles must be fixed!
I couldn’t believe it, they could have them done the next day! Sure enough, I got a call in the afternoon and my beloved cowgirl boots were ready. They taught me how to care for and condition them.
If you have a pair of shoes you can’t part with, a pair that you need repaired, Cento Shoes is the place to go! Shoes of any kind– men, women, kids, winter, spring, summer, fall. They even repair handbags!
The trade has been passed down through the family over the past 40 years. Cento delivers, they have same day service, I think you’ll be pleased.

You can step on my blue suede shoes all you want, because I have Tony at Centos to fix ‘em up! I had awesome service there today — he fixed my heels in about 15 minutes; and I learned that they have FREE pick up and delivery to your office downtown!