Bicycle Garage Indy Downtown

A great bike shop. The staff mechanics are always really friendly and helpful. The products here are good quality and are generally built to last.
One thing I especially like is the ability to make an appointment for the work. This beats my experience elsewhere of dropping off my bike and coming back two days later to find it still waiting in line.
I notice they also rent bikes and look forward to taking advantage when I have friends visiting. After all, it is so much fun to visit our downtown on a bicycle.

I am doing the Hilly Hundred this weekend and I have been neglecting to get a shifter fixed. So, I took it in this morning hoping to get the parts as I assumed they couldn’t squeeze in a last minute fix. They squeezed me in and they replaced the cable, trued my wheel and re-​taped my handlebars. All done quick and inexpensive.

Expect the service here to be excellent, because it is. Knowledgeable staff, friendly and helpful.

I have been thoroughly pleased with my trips to BGI. They continue to surprise and impress me with how well dispersed their bicycle knowledge is among the company and also how excellent every employee I’ve encountered had been with customer service.
I was picking up my bike from their shop after it had been worked on and wanted both to look at bike helmets and to see if someone could help me setup my 15+ year old car mounted bike rack properly. I received an informative bike helmet tour and then a manager of the store with thirty years experience in the industry gave me possibly the most thorough tutorials one could ask for on my bike rack with lots of additional bike knowledge thrown in. He then informed me that the labor on my bike is guaranteed (forgot the length of time) and that they correct any problems customers may encounter. I haven’t had any problems but it is great to know that they stand by their work and that there are measures in place for mistakes.

I used to work at a bike shop as an internet nerd, not a mechanic or anything. But I feel I have a good grasp of what a good bike shop is, which is why I drive a bit out of my way to take my bikes to BGI Downtown. Recently I purchased a used Cannondale M400 and was convinced I needed new wheels (rims) because the bike was bouncing around like a boat on rough water, but the next morning I get a call from BGI and it’s just the tires that need to be replaced. Good deal, probably saved me at least a hundred dollars. BGI Downtown also has badass lady mechanics, which is something you don’t see at most bike shops.

Great bike shop in downtown. Always go here if I need something for my bike and they always have what I need. Great staff and very helpful. They have been quick to fix my bike within 15 minutes.

So helpful! Really care about the bike community and aren’t annoyed by beginner’s questions. They give lots of free advice. They suggest products that are best for you (even when they could sell you something more expensive)

I kind of assumed this winter would last forever, and I would have plenty of time to take my bike in for service before the weather warmed up. Imagine my surprise when we finally had a sunny and warm Saturday. There I was. unprepared but wanting to get out, afraid it might be weeks before I had another opportunity.
BGI Downtown to the rescue with their Saturday hours. Even though their service department wasn’t open, the simple task of replacing a seat was something that was quick and painless. The same awesome guy who talked seats with me, rang me up, and then popped my seat on in a mere moment. Talk about awesome service. I was in and out in a flash, and ready to get out there and pedal away. Well, you know. after I finish these Girl Scout Cookies.

This is my go-​to place for basic bicycle service. It’s just so convenient for someone who rides their bike to work downtown. You drop it off in the morning and it’s ready for you to ride home that day.
However, be aware that they only provide basic maintenance services there. If they need a special part, they will either send your bike to their north store or order it (so you won’t be able to get it back that day).
Sean is a magician and can diagnose and fix just about anything.
As far as the store goes, it’s not really the location you visit for buying bikes, clothing, shoes, etc. You really need to trek (no pun intended) out to the north or south store for that. The stock here is primarily for bike commuters (tubes, pumps, lights, bags, etc.) in a pinch.
The bicycles that do have on-​site are for rentals only.

BGI at the bike hub is superb, I took my road bike into them after breaking a chain and having issues with the rear dérailleur. They diagnosed a few different problems in my bike. Some of the issues actually stemmed from improper work I had done previously at a different bike shop located near downtown Indianapolis (I will not name names). The mechanics at BGI are top-​notch and could easily work at a pro tour level. They understand bicycle mechanics to the lowest lever and how systems interact and impact one another. They are honest and fair and will only recommend to you work that needs to be done. Above all else they are in-​the-​know and up-​to-​date on all the latest service bulletins (as my bike had a bulletin change related to its year that the previous shop missed). I am happy to say I have my beloved carbon road bike back now and it’s riding the same as it did the first day I had it thanks to BGI. Also the total repair cost was several hundred less than I expected.
They fixed everything diagnosed several problems and are very in tune with the nuances of modern

Friend was in town and we were stoked to ride all over indy on a beautiful Friday night, 20 minutes into our ride I blew out my tire, the tire had a puncture hole in it and was super bummed I wouldnt be able to get a replacement that night or even the weekend. Had ridden by this place numerous times but never went in. Called to see if they were open as it was like 6:30 PM and if they had a tire for my bike, they said «Bring it in, we can change it while you wait!» About 30 minutes later I had two brand new tires and the bike tech did a superb job, wish I could remember his name cause I could tell he really cared about the quality of work he did. Very pleased, will definitely go back.
Only one minor downfall is their weekend hours, they are tied to the YMCA so I think they close at 4 on Saturday, and closed on Sunday.

What a great group of people! They set my sister and myself up with bicycles, locks and helmets for a great day of cycling while we visited from out of state. We appreciated their friendly service and attention to detail!

This BGI has bailed me out multiple times. I bike in to the YMCA bike hub every day, and sometimes my bike needs a little help to make it back. The staff is always quick and helpful to get you back on the road, and always at a fair price. Great stop for all your emergency bike needs.

Big changes are on the horizon, and sometimes I need my hand held (keyword: sometimes. I submit to you to be the judge of when & where). Setting up for a life change of going from car-​only, with spotty walking to full time bike-​only is a massive change. Thus, hold my hand BGI?
Looking back on the process I went through in buying a new car 7 years ago… my experience so far at BGI is entirely different (granted, I’m older & far less reckless). I have an idea of what I want, but I have no clue which way to go for it. I stopped by the shop in the Indy Bikehub post run at The Y. A note on this design and set up: this building was built out in the East Wing of City Market. Once a vacuous mustard-​stained, asbestos riddled abandoned space, now is a new facility with a full gym, full bike lockers & lockers large enough for bike commuters to have a closet away from home. BGI is the bike maintenance hub, bike accessories, bike rentals! and, for my visit, bike consultation.
With March here, BGI will be holding a pretty massive sale on new bikes. They’ll be offering free 12 month financing on new bikes. The BGI staff nailed all my naïve questions with thorough, heart-​felt answers and recommendations. Although I haven’t purchased the bike yet (their main inventory is at their North location to do more consultation & test rides). They’ll also ship your bike back downtown if you don’t want to ride it home day of purchase.
On the bike rentals at this location… they have a few different options on what they rent out… it’s $ 85 for a week. What’s terrific about this is that your rental fees go directly toward your purchase of a new bike. Thus, if you want to test out a comparable bike before you buy, here you go.
Yes they’re holding my hand through this… better yet… they’re ready to high five! *smack*