Avon Creek Apartments

I recently moved into these apartments and this was by far the worst leasing experience I have had to date. Not only does the staff not have their shit together enough to get you going in a timely manner, but they also try to screw you during the process. Two of the three people I’ve had to deal with are shysters and they have the mental acuity of a brick wall. The other gal, Heather, is nice but probably can’t be trusted either as I think the principles of lying and thieving are ingrained in them during their training. After making it clear, multiple times, that I only intended to sign a short-​term lease, the gal still printed out a long-​term lease contract and tried to get me to sign it. I originally gave her the benefit of the doubt and assumed it was a mistake. That was until it took her 5 times to get the lease document to contain accurate information. Every time she came back she had the lease dates or the financial amounts wrong. After her fourth attempt to get me to sign an inaccurate lease, she chuckled and said «you’re good.» She had clearly given up her charade of trying to hustle me. After that, she finally got the information correct. Make sure to carefully read your lease or they will try to hustle you into signing a lease completely different from that you discussed wanting.
Also, don’t bother trying to view an apartment before signing the lease. They refused to show me the actual apartment until I actually signed the lease. This included the morning of my scheduled move-​in. If I had not needed an apartment so direly, I would have told them to stick it where the sun don’t shine. After finally signing the lease and getting to view the apartment, I got an apartment that was poorly taken care of. The place stunk of cigarette smoke so bad that you could smell it down the hallway if the door was left open. There were also cigarette burns all over the carpet. This would have been fine had they just acknowledged that a smoker lived there prior to me. Not the case. She opened the door to the overpowering smell of smoke and said «Wow. It sure smells like carpet cleaner in here. I really don’t like the smell of the cleaner they used.» Really? The aroma was nothing near that of a carpet cleaner. To top that, she pretended to not know what the cigarette burns in the carpet were. Pretending that she didn’t understand why «those stains» didn’t come out when they cleaned the carpet. Well, Smarty Pants, maybe that’s because they were caused by embers and not oils.
The apartments themselves aren’t terrible and it could actually be a decent place if the leasing staff had their shit together. I don’t have any issues with the neighbors or the location but I take issue with people who can’t do their jobs correctly. They offer an online rent payment system that they are suppose to set you up with the first day. I was told this information was included in my info packet. I, naively, believed her until I tried pay rent from halfway across the country my second month there. Turns out the gal didn’t bother to actually give me this information so I was faced with a $ 65 late fee for being a day late. Yes, you get charged for their incompetence. When I tried to bring this up to another member of the leasing staff, she had the audacity to try to lecture me like I was a five year old. After dealing with her for a while, I finally got her to agree to waiving the fee but it was a process that took much longer than it needed to; especially since it was their fault I couldn’t access the information like I was suppose to.
If you do decide to sign a lease here, invest in purchasing a washer/​dryer set. The apartments come with hook-​ups for them. I say this because the on-​site laundry facilities are laughable. For such a large apartment community, they only offer 4 sets of washers and dryers in their laundry room. Inevitably, at least one of these is always occupied with someone’s stuff that they leave in the machine for hours after their cycle has finished. This means that the only time you can reliably access unused machines is during the middle of the day or in the middle of the night. The lack of machines shows their lack of preparation when constructing the property.
I have heard good things from people living at other Flaherty & Collins properties; however, this place has been too much a headache for what it’s worth. I would not recommend this place until there is an overhaul of the leasing staff. There is no reason this process should have been this sloppy and they definitely didn’t make themselves look good by trying to constantly screw me during the lease-​signing process. Thankfully, I signed a short-​term lease to see if I liked the place before signing a long-​term contract. After this mess, I’m glad that I won’t have to put up with them for that long. Do yourself a favor and live elsewhere.