Aspen Dental

I been going to this particular Aspen Dental since I moved to Indianapolis 5 years ago. I have NOT had any issues with them trying to to get me to have extra procedures. I get the X rays, cleaning and I’m done (usually 6 month checkup stuff). The only problem I’ve had was when their computers were down and they never put me in for my follow up appointment.

I saw the online ad for «Free exam and x-​rays» and made an appointment. I waited way too long while the dentist played musical chairs with 4 different patients simultaneously. They told me that I had all sorts of problems and that I needed to get the resources to have the work done right away. I made a follow up appointment for an extraction but I smelt a rat and cancelled. I did some online investigating and discovered a horrible history of lawsuits and undercover investigations that exposed some unsavory business practices. I now know that I cannot trust anything that they said to me. I would avoid this place like the plague.

like a used car lot. went in for a cleaning and needed up talking financial terms for a deep cleaning procedure. when I told them no, regular cleaning was fine, they said they wouldn’t do it and finally told me I can leave?
Do some homework, you will find over 900 complaints on BBB, and several lawsuits. Another real dentist took care of my problem and i didn’t have to go onto debt at 30% interest rate. I’m only sorry i didn’t read reviews before i went.

A money-​making racket.
I had expected a routine cleaning, but the nice folks at Aspen were eager to find anywhere from 2 to 4 cavities, never mind that I have never had one in my life. Did I really need someone to plow into my enamel to make room for a filling?
I might have given them the benefit of the doubt, but then they also told me I need to get screened for oral cancer. Really? Even with excellent teeth, no history of smoking or dipping, no family history, and not even a hint of a red flag?
I should have read the writing on the wall – quite literally. Rather than decorating their lobby with paintings, Aspen Dental fills it with advertisements, mostly for other services that Aspen Dental will provide – like oral cancer screenings. The dentist seemed offended when I refused and was genuinely miffed when I told her I wasn’t going to come back for a follow-​up.
Oh yeah, I forgot: no biggie, since my insurance will cover it all. But someone is paying for that, and let’s just say Aspen Dental isn’t blazing any trails in the crusade to keep health care costs down.

I broke a tooth and had to have a cap put on it. The dentist that was there was actually very good. He was a very common sense guy but as with all good guys in cheap operations… he left. Later… my insurance denied my claim because of no dental/​medical documentation to justify the crown. Trying to deal with Apsen is so hard. They don’t even want to let you have a copy of YOUR dental record.
My advice… stay away from this chain. They are an assembly line that turns out patients… not quality… or proper dental documentation.
Some of the people were very nice to me, and some turned out to be real wolves. You are better off going to a real dentist office and staying away from this chain. Just google their name and see the thousands of complaints that their past customers have against them. There are class action lawsuits pending against them.
Jan 2011
Just to follow up, crown they put in fell out. This place is bad. Do not go! Go to a real dentist office that relies on repeat business and has the same doctor every time you go, not some guy who is just passing through.