ARS / Rescue Rooter Indiana

Prompt service and polite employees, however they are WAY over priced!!! I was quoted $ 8,500 to replace my heat pump system. I called out a few other companies and the quotes ranged from $ 4,800 — 6,300. Don’t jump into anything with this company.

Gave two stars because they were fast in responding to my call, however it seemed like the plumber was trying to fix things that did not need fixed. Also was told by the dispatcher that there would be no fee for the service call itself, when there was really an $ 89 fee. Quoted me $ 900 for a repair. Called a different plumber and he was able to make the same repair for less than $ 200. UPDATE: The repair from the other plumber ended up only costing $ 70.

We’ve unfortunately had some bad luck with our rental home, and we’ve had to call ARS twice in the past 2 days. Both of the workers who came out were very knowledgeable, helpful, and friendly. Although we hope no more plumbing issues come up in our home, if something happens we would not hesitate to call ARS in the future!

After another plumber never called or showed up, Reave was able to come by and fix the problem in no time at all. He was very professional and provided lots of value-​added information. Zero complaints with Reave or his service.

After four trips by another plumber at another company to fix a chronically clogging condo kitchen sink, we called ARS /​Rescue Rooter. We had used ARS years before, but the condo association had been pushing another. In any event, Richard C. came out on a Saturday night, cleaned the under-​the-​sink plumbing (and found metal objects causing blockage) and fully snaked the line to the street. No further problems. The previous plumber from another company had insisted that plunging was all that is needed — even after the fourth trip. Richard was very well-​mannered, covered the kitchen floor with a tarp, and cleaned things up very well. Very pleased.

Purchased an Angie’s List coupon for $ 99 for $ 225 worth of services. I had 3 bathroom sinks that drained slowly and I couldn’t get one of the stoppers back in. Also have upstairs bathtub faucet that has slow water fill, and water pressure out of the showers is not as strong as I’d like it. As I was at work and my daughter was home, I had plumber call me. His English was poor and I had to repeat things several times. Even after he arrived he kept asking my daughter things after I made it clear to talk to me as she didn’t know what I wanted/​needed.
He quoted me a price of $ 225 to fix faucet and said the reason for slow shower pressure was older water heater. I told him to go ahead and try to clean out bathroom sinks and replace the faucet. All he did was replace the faucet and give me an estimate for $ 1,300 to put in a new water heater.
After the face I did some research and the faucet costs about $ 25 and takes 10 – 20 minutes to replace. When I called ARS they said plumber was there for 1 ½ hours and shouldn’t have been expected to do anything else since I ok replacing the faucet.
Bottom line for me is I feel ripped off paying $ 125 for a repair I could have done myself for $ 25 and 20 minutes, and they tried to sell me a new water heater for $ 1,300 which I find outrageous.

I was referred to this company by Utility shield. They were very helpful and arrived promptly the next day just 30 minutes after the start of their 4 hour arrival window. My water heater had stopped working and was beginning to leak on the floor a little. The plumbers name was Chris Davis and he was very helpful and he even waited patiently while I put our 2 big dogs away. He said because of the age of the unit that it was not worth repairing. I expected that would be the case. Utility shield refused to cover anything because they are scamming jerks. Chris was very sympathetic and quoted me the cost of replacement which was a little high but quite normal for a top grade plumbing contractor. I told him thank you and even though I still do not have hot water, I would recommend this company. Their people are courteous and polite.

Called in the early morning and they said someone would be there between 12 and 4pm. Someone came two hours after the window! Didn’t have any parts with him. Started quoting me crazy numbers for cleaning out the sump pump and for a new sump pump which would have been $ 1300. Ended up going with a more professional and honest plumbing company whose fees were half of those of ARS!

Excellent service and very quick response to fix a faulty main water supply valve that was leaking in our basement. I called on a Sunday evening and the technician called me right back to tell me he would be there in an hour. Very professional technician (Reave Wood) and quick repair. I would reccommend this company to anyone who does not have the expertise to make their own repairs.

ARS/​Home Depot — Left us in the cold… Outside salesman Jay came to our home and gave us estimate on a new gas furnace, we had a better estimate from another company, but Jay and an inside salesman Chris called us everyday for a two weeks wanting our business. Said they’d like to put a sign in our yard. Finally we agreed on a price, set up an appointment, took a day off work, to have the new furnace installed when the installers got to our home they did not have everything they needed to run some additional ductwork. After the installers left we received a phone call from Chris claiming the install manager (no name given) had canceled the job essentially refusing to do the installation.

A couple of months ago our water heater started leaking, and we called ARS/​Rescue Rooter for service. They were here quickly, and our technicians, Manuel F. and Joe P., were fast, efficient, and friendly in getting our water heater replaced, including adding a pressure reducing valve. Manuel, in particular, was very good at making sure we knew what our options were, and what was entailed in the job.

I have been a long time customer of ARS and recently had them clean my furnace. The office called and told me the techican was on his way. He was there within 30 minutes just as I was told. Very pleasant to me and my family and gave me some information about some other services ARS does. I have always liked ARS and their customer service and will continue to use them. Jason L was my techican on this trip but all of the techicans have been wonderful. I would recommend using ARS for all of your heating/​cooling needs.

I had an emergency plumbing problem and these guys were great! They cam out within three hours of my call, fixed the problem, and cleaned up. They were polite and friendly and put me right as ease. And reasonable rates too. I couldn’t ask for more. Thanks guys !!

Sam was such a great plumber! We had to have our water heater replaced and everything was handled very professionally and courteously. Great service! Expensive, but I am very pleased.

Tom B. came out to show us how to work our thermostat. He was on time and very friendly. He found the literature for our thermostat and quickly reprogrammed it for us. It was great to have someone help us out so quickly and efficiently! Thanks, Tom!

Sam came to our house this am. He arrived at the promised time, was efficient, courteous, and very knowledgeable. He is ordering a part and said he would return within a few days to repair it. It was a very positive experience overall and I would certainly recommend this company

I called mid-​morning for a drain issue and was immediately given a time slot within two hours. The CS agent was very polite and informative. He was knowledgeable of their services and explained their service process thoroughly.
Richard C. called soon after and gave us an eta that he met within 5 mins. Due to the length of our connection to the sewer system, extra effort was needed to find the root of the issue. He stayed on task until a solution was found and the issue was resolved. Although the job was more labor intensive than presumed, he charged what was quoted and provided preventive maintenance tips for the future.
I felt the CS and Tech were very professional and I received what I was promised. I was directed to them via referral and will now refer them in the future. Very good customer experience.

I’m sorry to say we didn’t have a great experience with this company recently. I called on a Friday evening for a gas water heater repair — there were warning lights on water heater and it hadn’t been working all day. I had read the mostly positive reviews and found a coupon online for a free service call ($ 89) with repair. They offered to come out that night, but wouldn’t honor the coupon since it was considered after hours. I asked if they could come first thing Saturday morning and honor the coupon and they said they could. So — ease of scheduling was good. The repairman was out before 9 am Saturday morning.
He looked at the heater, checked some stuff in his book, and said the igniter assembly was probably broken, which was a common problem with that brand of water heater. He said we could google the brand and read all about it. He said it was going to be an expensive repair — at least $ 1000 — or we might prefer to opt for a new heater altogether. He didn’t have the parts in stock, and couldn’t check until Monday whether the parts were under warranty, in which case we’d only pay about $ 500+.
Meanwhile, my mom, who happened to be visiting, took his advice and started googling. While the repairman was looking up costs, she found a YouTube video that described the exact problem we’ve been having — the flame tries to ignite, the fan goes on, and it doesn’t stay lit. It cycles about 3 times then turns off for an hour. The video repairman showed that this is usually caused by a dirty, corroded igniter. The video showed how to remove the igniter assembly and clean it with steel wool. After the repairman left, my Dad and I were able to follow the video and do just that. It’s been 5 days now and the water heater has been working perfectly ever since.
I would have been perfectly happy to pay the repairman a couple hundred bucks to do what we did. However, he didn’t even look at the assembly. He also gave us a written estimate of $ 1900 for a new water heater with installation. According to the web and everyone I’ve talked to, a new mid-​range water heater with installation should only be about $ 800.
When he called back on Monday to tell us our parts were indeed under warranty he didn’t sound at all surprised to hear that we had fixed the problem ourselves. I think he knew by then that he had overshot his target. We did end up paying the $ 89 since we didn’t make a repair — fine. Luckily we now know the parts are under warranty — if they break permanently I’ll call a different company.

I called ARS late in the morning. I was told a plumber would be here between 2 – 6. Richard C showed up around 4:15 and quickly cleared the drain. I had a coupon I printed online. There were no questions or other problems. I am very satisfied with this transaction.

I’ve had some very unpleasant experiences with the company. We have had to schedule with them several times just to get one simple thing done. This past spring we wanted them to come clean out our air conditioner; however, it was too cold to do it then. Yet, they came and just looked at our furnace (which we didn’t want anything done with) and they charged us $ 150. (Make sure you don’t let them near anything you don’t want or need fixed!) We were still charged for the air conditioner cleaning. So, we planned to have that done today. However, early in the morning they wanted to cancel me because of a thunderstorm. At 9:30, it was sunny and fine outside. After scheduling a week in advance, I don’t have time to reschedule again. As a result, we’ve had a very frustrating experience with this company.