Apple Store

I’ll start with the positives… the employee that worked with me was very friendly and knowledgeable. When I picked up my phone (repairing a shattered screen) it looked flawless. They did a great job on the repair and my phone looks brand new.
The negatives… the employees working in the store, and there are tons of them, are not efficient. I had a reservation and it took them until 30 minutes after my reservation time to see me. They were very busy and I understand that, but I saw quite a few employees just standing around talking to each other. I came to pick up my phone around 8:30 for my 8:40 pickup time. They closed at 9:00 and me and three others were sitting there waiting to pick up our repaired devices. After being told that someone would be with us shortly I was still left waiting after 30 minutes while employee after employee after employee was going to the back to grab their stuff to go home. Others were still just standing around talking and we remained ignored. Finally a man came over and asked if he could help us. The three of us gave him our claim tickets (the man next to me had been waiting over an hour past his promised pickup time). He came out two minutes later with all of our things. We learned they had been sitting back there for some time and no one could be bothered to go get them for us. Most of them were too worried about looking at the time so they could go home at 9:00, probably not wanting to get involved with a customer that could keep them there late. But I guess when you’re the only Apple Store in at least a two hour radius and people don’t really have many other options, you don’t have to worry about fat or efficient service.

drove 30 miles out of my way TWICE to not get seen in the time that was given to me. They sent a text to me saying they moved my appointment back 3 hours. It shouldn’t take 7 hours total to get a battery replaced in my iPhone. Ridiculous.
and I thought California had busy slow service. This topped the list of the worst Apple Store in the entire state of California and Indiana lol

I cannot say enough good things about my experience at this Apple Store location today. It’s a bit intimidating at first because they are crazy busy! That being said, there were more than enough employees to help everyone in a timely manner. They are extremely knowledgeable and efficient. I don’t think I have EVER dealt with efficiency to the level that I dealt with in this store today. I had to drive 100 miles to this Apple Store to take care of an issue with my phone. I was really hoping I wouldn’t have any issues considering how far I had to drive. I was not disappointed. Rocco was the name of the associate that helped me. He was fantastic. Seriously. He got me in and out of there with a replacement phone in no time at all! Thanks, Rocco!

So everyone here is correct… the place is constantly a zoo (pls open another store SOMEWHERE else in Indiana, Apple!), but I always make appointments and have never had to wait for an amount of time anyone would deem unreasonable.
I am going to sound like an old fogie here (to be clear, I’m mid-​20s) but the store seems to be more focused on employees’ abundance of mac-​themed tattoos and affinity for kitschy accessories than on said employees’ actual professionalism and politeness. They are good-​natured and nice enough, but when I went today no fewer than two times did an employee interrupt me in the middle of a sentence to ask my salesperson a question (guess it can’t wait huh?). I also was referred to with a point and a «her over there.»
I just dropped he equivalent of two days’ pay at your store. I expect to be treated with at least an average amount of respect. For the record, the lady helping me was nice.
But also for the record, this place is always so packed I have a hard time believing the store would ever need to worry about their employees’ professionalism. :(It’s the only mac store outside Chicago, and people don’t really have a choice in where to spend their money if they need AppleCare.

I’ve been here several times with my friends who use Apple iPhones and are devoted Apple consumers. I myself prefer the newest Galaxy Android phones, as they always seem to be one model ahead of Apple in features and functions, ha!
But you can’t tell that to devoted Apple aficionado’s, lol. With that being said, I do love the Apple corporation and it as a great business model that wants to build the best and improve the world. I will gladly buy an iPhone once they make one that out performs a Galaxy, ha.
This location is always very clean, well organized, and has lots of employees to assist you. Although most employees seem to be sales people and not techs to help with issues, which is why I am normally there with my friends. I guess Samsung Galaxy phones don’t need stores full of techs with long lines awaiting repairs or other issues, but hey iPhone’s are cool, and this way you get to hang with other like minded people, haha.
The entire staff is very knowledgeable and seem to genuinely love their jobs and Apple products. Most seem like young, hip, alternative techie types. And it can be hit or miss sometimes as how helpful they will be with you. Like any store you get friendly helpful types and not so friendly types, ha.
The store is always very busy, and they check you in and get you on the list to wait your turn, which can be from 5 minutes to maybe 30 minutes. So plan time when you come here, but at least there are lots of fun Apple gadgets to play with while here waiting. Or you can shop the mall for a bit while waiting too.
Overall a very nice upscale store that any Apple fan should enjoy if wanting hands on the newest coolest Apple products!

I’m really between a 3 and 4 here –gonna land on the 4 because the employees were very helpful.
This store is OVERWHELMING though. I went at 2 on a Thursday and it was beyond packed.
You get ‘checked in’ and wait your turn for the assigned employee to come help. I think that’s fine but I didn’t feel like I could browse the merchandise options because if I moved from where they had me stand I was afraid I’d lose my spot.
I went in for a shattered phone screen and had an appt for it to be looked at. I got there a little early-​but only had to wait until my exact appointment time. They advised that due to a bend in my phone, they couldn’t fix the glass. So my options were to buy a new one. I guess that makes sense but isn’t it a design flaw that the phone can bend?
anyway– in the end — three people helped and I ended up with a new phone. When my phone was being transferred to the new phone, a 4^th person was helping then. So they have their expertise areas together.
With the time it takes in there, I wish they had more seating during waiting or downtime.
I wish it was a little clearer of when you can just browse the store.
I wish they had one or two more stores around town so this one wasn’t so busy.
If you are not tech savvy and want a lot of hand holding, you will be very happy here.

I had a good experience at this Apple Store. It was crowded but they took names and sent a text when it was my turn. They were able to fix my phone in about an hour. (camera was bad and needed replaced) Over all good experience. I just don’t understand why there are only 2 Apple stores in all of Indiana. We had to drive an hour and a half to get my phone fix. That’s just crazy.

I was so impressed with the service at this location. I came here without an appointment and they were able to help me within 30 minutes. Very friendly and intelligent staff. They were able to steer me in the right direction. Thank you!

Took my 2 year old Macbook Air to a «genius» after discovering it didn’t like water. OOps! I was told, it wasn’t recoverable, the hard drive was shot, and so was the computer. No choice, had to buy a new one. Then I took the computer to a store that was suppose to be able to recover the hard drive. They couldn’t. I then went to the new UbreakIfix store in Carmel. In less than 2.5 hours they had my computer up and running. Unfortunately, the first company took so long, I was past the 2 week return date. I will not trust the people at Apple again.

So i don’t think there is much more i can add to what has already been said by so many people/​reviews. So i will keep it short and sweet.
I’ll start with the only thing i actually don’t like about the store. It is ALWAYS packed! it doesn’t matter if they just opened or are about to close it is packed to the gills in here. If a new product is releasing then there will be a line out the door and around the corner all day long. So this can get frustrating when your trying to get in and out quickly.
What i like:
Their staff is for the most part pretty spot on. I have had a few instances where no one greeted me to see what i need so i had to find someone but for the most part i get greeted at the door and check to see if i can be helped. If your browsing they will leave you alone but if you are there for an appointment or to pick something up they immediately check their software and get you pointed to the person or area to wait to be served. Ive had computers and phones repaired here and checked everyone is very knowledgeable about the products. If they aren’t a specialist with one they will get someone who is to work with you.
The store in general is pretty nice. laid out so that everything is easy to find and get to. plenty of stations for testing. They also have areas for small classes. The walls are lined mostly with 3^rd party products for purchase. From headphones to cases there is a lot here.
If you are there just to purchase something and you have an apple product you can launch the apple store app, scan the product, pay for it through the app and walk out without having to speak to anyone.

Why is this the only Apple Store in the Indianapolis area!!! My iphone stopped charging 3 months after purchase. It turned out to be my charger, but I had to drive all the way to Keystone xing from Greenwood to find that out. The place was packed! I almost didn’t want to go in. But, they took care of me right away and gave me a free replacement charger. Now please, open a store on the southside!

This store is fun to come play with a device before committing to buy it. There are always more than enough iPhones and iPads available. The staff is very knowledgeable. I believe they have to do several months of Apple boot camp prior to being on the sales floor lol. I know a lot about apple products, but these guys know everything! They teach classes on how to use their products onsite.
Now my issue is most cities that I’ve been to have several Apple stores, but Indy is a little city and there’s only this one location. It’s a zoo every time I go in here. There’s no order. People are wall to wall. Usually someone will immediately walk up to you to ask what you need. That didn’t happen today. I walked up to the Genius Bar and it was just as crowded as the rest of the store and no one was available. It’s not from lack of staff because it appears to be about 20 ppl working here, they’re just all tied up with a customer. Not to mention they’re all wearing these navy blue shirts with a tiny Apple logo. I liked the bright blue and red shirts with the Apple logo. It was much easier to spot someone that worked there.
Needless to say, I did not get my issue resolved today. I’m still a die-​hard Apple user, but I just would like if another location was opened to minimize the chaos at the keystone at the crossing location.

We have been in this store about 184 times since it opened as the Hubs is an Apple junkie and he often takes me here as part of our date nights. Don’t judge him. He’s just a man who loves his iStuff.
Anyway — we have definitely had mixed experiences with the customer service here but given that it is ALWAYS packed, I think they do a pretty good job of handling the madness. Yes, it is super annoying to get constantly bumped by patrons and staff squeezing around you, but I just think about how happy my hubs looks, go to my happy place, and try to think positive thoughts.
Most recently, we went in to upgrade my iPhone from the 5s to the 6 as the AT&T store was out of the one I wanted. Despite it being PACKED, we were promptly greeted and linked to an amazing representative — I wish I could remember his name! (dark hair, about 5’4″ or so, = was tattooed inside his wrist if that helps) He was SO great and made the process absolutely painless. He was so patient as I perused the cases only to change my mind at the last minute. He helped me set up my new phone and had super helpful suggestions on the new features and how to make the transition easier. He was also able to explain why apple care would be a good thing for me given my lifestyle, phone usage, and such. Awesome.
Overall, I am happy such a place exists where the Hubs can talk to real live people about all things Apple to ensure all of our devices are fully integrated and blah blah blah. The introvert in me dies a little inside every time I have to make my way through the throngs of people, but I have survived thus far. It’s not like we won’t be back.

As Apple stores go this one is pretty average.
The store is definaltey nice but nothing you can’t get by just ordering from the webstore.
The 50 employees that are always roaming about the floor with their piercings and hipster accessories are either helpful or just bothered your in the store with the majority being the later.
This sotre from opening to close is PACKED and usually impossible to get anything done quickly.
If i have to go there which i dread i and I’m buying a small item I just used the Apple store app and check myself out.
The worst thing is having to interact with these snobby employees and if you happen to get one of the 5% that are awesome your in luck but the other 95% of them just seem to hate their job and most of all hate the public which they are there to help. I don’t get it sometimes.
I prefer going to somewhere like the Mac Experience they have all the same things for sale and actually seem like they are interested in helping you.
Otherwise if i can wait ill just buy from Apple Store online. I think the big mistake is they limit these stores, where they should have a few more locations nearer than they do as it is they force too many people to one store per city.
Don’t get me wrong Im a hard core Apple fan since 1984 but these Apple Stores are really souring it for me and its the same in just about any city i visit.

I think the experience of shopping here is significantly better than that of a place like Best Buy, Verizon, or similar stores while still offering the same prices. I have been here both to purchase an iPhone and an iPad, and was happy with both of my visits.
The biggest thing that draws me here is that there is nobody trying to up-​sell me on anything. I have gotten plenty of help figuring out what best fits my need, but never has anyone tried to get me to buy something I didn’t need or sell me extras that I wasn’t interested in. It’s refreshing to not feel like someone is trying to make money off of me. The sales associates are usually very knowledgeable about the product, and if they don’t know something they will be able to find someone who does without making up an answer like I feel the people in massive electronics stores sometimes do.
They have pretty much every single product out and available to play around on, so you can compare models or just simply get an idea of how something works and whether it will fit your needs. This is really convenient rather than trying to guess at how a size or weight difference will actually feel based on dimensions from a spec sheet. As far as phones, they offer all of the same services that any carrier can offer. I was able to go in, use the 2 year upgrade on my Verizon plan to get a new phone, update my contract, and even grandfather in my previous plan that wasn’t offered as a new contract option anymore. I also like their warranty options for their equipment, as they take the approach to being cheaper up front with a service charge if you have to use it. It ends up being the same as Best Buy’s plan if you need to use it, but it saves you money if you don’t ever use it since they don’t charge it all upfront.
The only issue is that while I enjoy shopping here, so does seemingly everyone else in Indianapolis so it is always packed. Even if you just want to walk in and buy a product you already know you want, you will likely have to wait on a sales representative. They have developed a system so that when you walk in, someone will check you in and take your name and then when a representative is available they will find you and help you. It does make it nice that each employee has a little computer that they can use to get you checked out, so there isn’t an additional wait in a cashier line once you finally get your desired product. My recommendation, especially if you need to go in for a repair or help with something, is to make an appointment online ahead of time. That way they will have someone ready to help you when you go in.
The other very convenient thing about shopping here instead of somewhere else is that they have people there to help you get your new product set up correctly and help you get started using it before you leave the store. This is much nicer than just sending you out the door once they run your card, and it’s especially helpful if you haven’t ever set up an Apple device or need to sync your device with other ones that you already own.

Mac Attack!
As a recent convert from the Microsoft platform, I was hesitant to leave my comfort zone and jump all-​in to the Apple family. I found the best way to do it is by doing a cannon ball. A little Apple will do ya good!
I think the hesitation of most is because of the busy stores in general. A bunch of techno gurus playing with the latest gadgets among a sea of Apple employees can create a lot of buzz. I used to make fun of people that had the Apple logo on their cars. Well, my fellow Applers, I formally apologize and ask you to accept me into the family.
After much debate on whether to sever the Microsoft tie, the family and I decided to one day go to the Apple store and find out why a potential conversion would be a benefit. Brad educated us on what can be done with an Apple device versus Microsoft. Completely impressed, the light illuminated and I decided that a change needed to happen. I couldn’t wait to get home, grab the hammer and smash my virus prone, Microsoft devices to smithereens.
We walked out with a Mac and an iPad mini with two gift cards– one for $ 100 and one for $ 50. I was able to apply the $ 50 card to Apple protection for the iPad mini. It’s covered for two years despite cracks, breaks, spills, etc.
I already had Apple TV. But now I can fully experience its power. Thanks to mirror imaging and an HDTV cable I’ve been able to stream plenty of sports games and TV shows in high definition. Best investment ever and looking forward to continuing to expand as Apple comes out with breakthrough products.

Tech support in here is terrible. You’re better off going to MacExperience just east on 82^nd in Castleton. I took my computer there on a Saturday and then Sunday to get a problem fixed, and needed a wipe and reinstall of the operating system.
Dropped it off on Sunday, was told it would take 24 hours. That was fine, since I was leaving town for 2 days. I returned on Tuesday and was told they hadn’t fixed the problem, but they had «sent an email» to ask for permission to do the thing I had asked them to do on Sunday. (They never sent an email; I checked everywhere.)
So when they go to do the re-​install, they discover there’s a bigger problem, which will involve them checking some wires on the hard drive, and then possibly replacing the hard drive.
They would have discovered this if they had actually called or emailed me on Monday. But rather than be proactive and actually ask whether they can do the work, they waited until I showed up, and caused a longer delay. Since my computer is how I make my living, their incompetence is costing me money.
Apple works great when everything is operating properly, but their actual tech support is lacking. If you need to leave your computer to get them to work on it, avoid it, unless your stuff is under warranty. Head 6 miles east to the MacExperience.

This is one of only two Apple stores in all of Indiana, although you can buy Apple products at other retailers like Best Buy. As a result, this location sees a lot of traffic.
The store needs to be bigger to accommodate all the customers and Apple Geniuses. It’s always packed with people.
However, I’ve had great experiences with the service. I went with my dad to look at MacBooks and we were quickly greeted by an employee who asked us how he could help. He directed us to a MacBook specialist who spent about 20 minutes talking to us (in layman’s terms) about the product. He was so polite and answered all of our questions.
I went back a few weeks later to make a purchase and again was promptly greeted and introduced to a knowledgeable and friendly sales associate. He explained everything to me and I was in and out of there in 20 minutes!
I had my data transferred from my PC to my new Mac and it was ready in 24 hours with all the appropriate information transferred, as promised. At first, the guy brought out the wrong laptop (eek!) but he quickly found my actual computer in the back room.
Sometimes, there are employees who walk around and wait to be approached rather than approach you. However, I’m okay with this; there are times I like browsing and don’t want someone breathing down my neck.
Overall, good experiences here. Maybe go earlier in the morning or later at night if you prefer a less hectic environment.

This is the first time I’ve been to an Apple Store and no one said anything to me, and that includes stores in California, Philadelphia, New Jersey, Florida, and Ohio.
In any case, it seemed an odd setting, in this half-​a-​mall mall. The store itself is small, and as I was trying to look at things, the staff kept pushing by me, but not one said «excuse me». I was in their way, apparently. I can see why an acquaintance of mine has said that they’re just !@#$ rude when he goes there. The Kenwood store in Cincinnati is the polar opposite – friendly and helpful.
I saved money – thank you – by not spending any!

I can definitely say I’m pro Apple. No doubt about it. I even caved and bought an $ 84 Mac charger because mine was beginning to fray. Yes, $ 84. I nearly pooped my pants. The products are built to last, which I love the most. But dang, they are definitely making bank. Yet I regress, because I am closely bonded to my Mac and iPhone.
Now, the store. The store itself could have caused me to have a minor panic attack. The place was packed. Apple fanatics filled every corner as they eagerly checked out the new and improved and costly merchandise. I was probably in there no longer than 5 minutes because one of the workers found me, immediately found me what I needed and checked me out on the spot. For the speediness, I was grateful.
So now I own a brand new charger that might as well have been incrusted in gold. haha But really. I’m pleased with it and now I don’t have to fear setting my apartment on fire with my old frayed one.