Alpine Property Management

WARNING — stay away from this place! We applied for an apartment and spent $ 70 on the application fee to be given «priority» for the specific apartment we were interested in, which was the last available one. The day before our scheduled walk through, they rented the apartment out to another person and didn’t bother contacting us to let us know. The leasing agent we were working with NO-​SHOWED our appointment this morning and hasn’t returned our phone calls. We only found out the apartment had been rented to another person after checking the website and seeing the listing had changed to «no longer available.» If this is how they treat prospective tenants I can’t imagine how they treat actual tenants once they’re roped into a lease. Upon contacting another leasing agent through their website, we were told «that’s the risk you take when you pay the application fee.» Now that’s some great customer service!

If there was an option to give no stars I would. Apartments are cute but the maintenance department and management company is awful. You’ll never get your requests done in a timely manner unless you hound them and the outside common areas are never cleaned up or mowed making the property look like trash. If you have the option to go elsewhere I would.

The absolute worst. I lived in a house with mold for two years. I paid for a mold inspection along with tests and had the results show that the house was infected with 5 different types of mold. When I showed them the results they claimed they took care of it by «wiping the Windows» from the mold when it was in the cracks of our walls and in the basement. We emailed them, called them, filled out so many web forms requesting they simply fix our refrigerator or our oven and they never showed. Eventually we had to break our lease because we couldn’t handle living in 1215 n state Ave with the mold when they said they would come and get rid of it and kept not showing up. They never showed any remorse. Alpine needs to be sued and dissolved.

If I could give them no stars I would. To be honest 1 star is too generous. This company is horrible. They misled us by having another company setup the lease. Had I known up front that my lease would’ve been with Alpine, I would’ve kept looking. I’ve found only negative reviews regarding this company. The woman that showed us the house brought her sick daughter to all the showings. She would only accept cash for the application fee. Fast forward 2 months later and our refrigerator goes out and all our food spoils while we are at work. They send a guy out that fixes it, but it three more times. Now it just happened again. I waiting on him to come and fix it as I’m typing this review.
Then we have an issue with the garage door opener. It falls on my wife’s car as she is backing out the garage damaging the roof. I inspect the rails for the motor and it’s rigged up with mix match bolts to hold it in place. Everyone in my neighborhood knows when I’m coming and going from the struggling sound it makes. I file multiple request to get it fix, but never here from anyone. I finally had to go buy some bolts to fix it myself.
I find myself fixing most issues that arise, because it is very difficult to reach the unprofessional people in the office. There is no telling if they will bring a kid with them whenever they have to come fix something.
I’ve been in this house about a year and a half and will be vacating as soon as I purchase my own house. By the way they made that a little difficult for me by the way of filing an eviction when I missed rent instead of contacting me. I paid them in full and have a zero balance, but the damage is done to my credit score. Word to the wise you will never hear from them until it is too late. When I tried to call the office to settle the balance I was hung up on multiple times when trying to gather the correct information by Caroline. Then she will pass you off to a lady named Heather that is supposed to be the boss. Both of them are very unprofessional and get defensive with you very quickly.
***Stay far away from the unprofessional company.*** I think daddy may have given them some money to start a business and they don’t have a clue what they are doing. They don’t even have an eCommerce site for you to pay rent. You must mail it in payments or track downtown to their office which moves frequently.
Alpine property management would get at the most a half a star from me for moving me in quick. That was the only bright side.

I wish there were negative stars but no. This property manager was pretty much useless the one year I was a tenant. Emergency maintenance line is always voicemail — never received a response. There were structurally issues in my apartment that never got fixed. Office is not as organized as it looks. «To be forewarned is to be forearmed»

DO NOT RENT FROM THEM! I moved in January and had nothing but problems! We went a whole week without hot water and took them weeks for them to send somebody out! Every time I called (if I’m lucky to finally reach somebody) they said it’s considered an emergency and would send someone to fix it right away. B.S. Now it’s May and 80 degrees out and the ac is not working. They hire the laziest and the stupidest people to come out and fix things. We had to call Alpine to see what’s going on bc we called about it a MONTH ago. So alpine called their guy and this guy name Chris called my husband and said he has our AC unit in his garage and admitted he had forgotten about us. What a idiot! Also our yard looks like a construction site due to fixing the plumbing. 2 guys came by to «clean up» the yard only to pick up a couple of cement blocks. I will be calling the bbb and housing authority. SLUMLORDS!!!

Stay away. I’ve had my property for one week, and had plumbing issues the whole time. I also discovered an existing bed bug infestation this morning in my 2 year old daughters room. SLUMLORDS

I have been renting from alpine for a year, and am about to move into another alpine property. We have not had any of the issues that others have stated. We have had very few issues that required maintenance, but when we did contact them, issues were handled promptly.

Hired them to rent out my house. Under their management, the tenant moved out and they didn’t even know. They only discovered that fact once I called and asked why there was no rent payment. The tenant also did $ 3000 worth of damage and Alpine was not able to provide me with any contact info for the tenant.
I would NEVER recommend them.

If I could give 0 stars I would. These people are slumlords. We moved into our home a year ago and have since had to contact the state attorney general, the bbb, and numerous attorneys just to get simple things done. We didn’t even have smoke detectors installed in our house (which it’s illegal in Indiana to rent a home with no smoke detectors). I had to file suit in court before someone finally came out and installed them. The staff has hung up on me, cussed at me, etc. numerous times, and I’m a nice guy and business owner. No one deserves to be treated like that. Please head my warning! Do not let their cheap deposits lure you in, you will be so sorry!