Twin Automotive & Transmission of Charlotte

BE CAREFUL PEOPLE, DO NOT GO HERE and they’re NOTHING BUT TROUBLE! Here is my short story and advice. My manuel 5 speed transmission gone bad so I took it to their shop because their website offer $ 200 off and transmission rebuild with warranty.
Here is my advice
1) The warranty only work when you have FULL transmission rebuild. For example, if your second gear mess up and you just want to fix the second gear; the warranty will not cover that at all and he said he will only give me $ 98 off because is not a full service. Once it’s outside the shop it’s your problem.
2) After your transmission fixed make sure ask them to use synthetic transmission oil because my transmission oil was leaking after 3 week later and I take it back to the shop and they said it was leaking from the engine between the transmission but not the transmission.
I was like «Are your SURE it’s not leaking from transmission?» I ask them because I use ROYAL PURPLE and oil is PURPLE but the oil slowly leaking is not purple. So I took my car to the dealership and the technician said it was transmission seal leaking because they damage the seal. PEOPLE make sure to use synthetic transmission oil for manuel because the oil is red so you can determent engine oil or trany oil.
3) Engine light «ON» after is fixed. if your vehicle never have any lights and engine light come on before but after they fixed your vehicle driving on the road suddenly the engine light pop out which mean they messed up wire some thing on your engine. I’m 100% sure they mess up because take it back next day and they refuse to fix it and they «reset my battery» and they said come back if any problem occur. I can’t trust them any more so I have everything record on my camera and ready to take my action to my lawyer. Unfortunately, I got new job no time to waste but I sold my car and no money lost and that was learning experience.
I hope this info help
GOD BLESS

DO NOT GO HERE. I have had nothing but trouble with this place. Terrible communication. They never call back, or call to let you know when the vehicle is ready. When they DID call, I had someone drive me down there only to find out they were still working on it. They did not fix either of my problems, returned the car to me with an additional problem that wasn’t there originally, and then would not answer my calls or return my messages afterwards. Ended up having to dispute my payment with the credit card company, then they resubmitted payment with LIES saying that they did contact me telling me to bring the car back in. Now I’m out $ 320 PLUS the extra that I had to pay to bring it somewhere else!

This business did not fix either of the two problems that they claimed to have fixed, and they returned my car to me with a broken hood latch. They made me wait around with no phone calls multiple times while I was waiting to hear back from them, and then finally called me one time to tell me that they were finished, only to have me drive down there and find them still working on it! Now that I have the car back unrepaired, they aren’t answering or returning my calls. I would not recommend them at all.