Terminix

They have great customer service and every service person who has come by has always been friendly. Have had no problems with bugs

I signed up for Terminix service very shortly after moving into my house 7 years ago. I signed a contract for quarterly service and never looked back. I had a wonderful technician who would call me up on the phone and ask when was the best time for his visit. He’d let me know if he was going to be in the neighborhood and see if it was convenient to stop by. If not, we’d schedule another time when it was more convenient for me. He was always extremely accomodating. He would spray inside and out and I rarely had any issues in between visits.
Then he stopped being my technician rather abruptly and with no explanation or conversation, I suddenly started receiving postcards in the mail with my specific appointment time. I didn’t have the most flexible of work schedules, so often this meant that I would either have to a. let them just come and spray outside or b. call them up to reschedule. This might not sound like a big deal, but I’m not a very good phone person. Also, it was such a marked difference from what I was used to and I felt like the level of customer service had just dissipated over night. I appreciated that they’d call me to ask when I was available, instead of telling me when they’d be there and making me fit it in.
Since then, I’ve frequently had bug issues between visits. Most recently, I have ants in my kitchen. Part of the contract was that they come quarterly, but visit for free in between if there are bug issues that crop up. I have ants in my kitchen, so my husband called to have them come fix it. He was told it would be a week before they could come out.
A week is a long time when I’ve paid them money NOT to have ants in my house, and it’s a long time to have ants roaming my kitchen.
Maybe the problem is that I received such great, friendly, accommodating service in the past and this just isn’t cutting it. I’m planning to start researching a change to a different company.

I called Killo and they charged me $ 180 for a one time treatment where they treated the inside and outside. Although it reduced the number of ants, it pushed many of the outside ones into the house so the problem was not eliminated. I called Terminex at Indian Trail at a guy named Randy came out who has been with the company around 15 years. He knows his stuff and is very service oriented. I signed up for a full year service contract at $ 440 and that gives me quarterly treatments to take care of the bugs. Randy also gave me his cell number and told me to call him anytime if I still had any problems. I called him about some ant nest in the back porch and he’s coming out to treat it at no extra charge.
I wouldn’t give 5 stars lightly, but these guys did the job right and for a reasonable price. They also stand by their word which is more then a lot of other service companies do these days.
Make sure you get Randy to come out and talk with you about your problem as he really knows his stuff and works with you to eliminate the problem. BTW: no more ants in the kitchen, even by the dog food.

One of those things that happens when you move is that you get all sorts of coupons in the mail. It’s kinda like junk mail, but in some cases you might actually use some of it.
In this case, since we had already been stood up by Killo, and we hadn’t yet brought in Ivey, we decided to take advantage of Terminix. They aren’t someone we would usually call, but since it was a free inspection, we figured what the heck.
The cool thing about Terminix is that they actually offer complete damage coverage for any infestation. That is totally unlike other companies, who pretty much just say that if you get damage from termites, they will retreat your house (or other structure), and you are on your own.
What is the catch? You pay for it. It is completely dependent on the size of your house, but you will probably pay something like twice as much up front for Terminix service, and then you will keep paying on a yearly basis, likely several times more for this «maintenance» than you do for regular companies. It may be worth it if you are concerned about something happening, but it’s going to be pricey.
The other thing I noticed is that they are really pushing their bait system. Sentricon was the name, I think. The problem with this is that it is completely dependent on the termites finding the bait. So if they don’t, it doesn’t work. That is totally weak. While the other form of prevention, which sprays toxic chemicals into the ground, may be more invasive, and probably as un-​green as you can get, at least it protects things. I guess they want to get you hooked… something like a pusher on a playground who has to get everyone coming back again and again.