R & R Plumbing

Terrible company. Actually calling to speak with someone is difficult since you have to make it through the automated system and then hope someone will answer you.
If Lowes tells you this is the company you need to work with you should stop right there and look elsewhere for install help. My appliances were delivered but couldn’t be installed for over a week since they were busy. Ok I understand I took a date scheduled for a week later and took off work to stay home since the window given was from 8am-​1pm. I confirmed the day before and was confirmed for that window.
No one came and no one called me. Finally got in touch with someone at 2:30 that day and there was absolutely no apology just an oh someone’s helper called out and it got busy so we could get someone to you between 4 – 6.
Terrible experience with this company. I guess the actual installer who came was nice but they need better staff answering phones and scheduling people. Unacceptable.

Contracted R&R via Lowes install services to come out and redo a dishwasher install that was incorrectly done the first time by R&R. Upon completion of the install on June 18, 2015 the technician told my wife that the first installer did not even use the brackets that came with the unit and did not install it correctly. This dishwasher was a replacement for a defective that leaked on our floor, so our hardwood floors and dishwasher are only 2 weeks old. When I came home, my wife showed me the floors where the work was done. The technician colored in the marks he put in the floor with a marker and did not mention to my wife that the damage to the flooring had been done. The GM came out on June 19 and did not own up to any damage or offer any sort of apology. I look forward to coming to a resolution here and will adjust my rating once this is taken care of, but as for now, I would steer clear from this plumbing service.

R&R Plumbing did work for us sub-​contracted through Lowes Hardware. R&R does great work and stands behind their service. Rep that came to house (Walt) was very professional and courteous. Had to call in to company and was very impressed with the employees’ strive to ensure that I was a satisfied customer. Spoke with female S. Zenes. I would highly recommend R&R for plumbing needs.