My Guy Automotive & Towing

************************************Beware**********************************************
Robert Batchelor and My Guy Towing… liar, thief and extortionist. I reported him to the BBB, which he is not BBB accredited. He basical stole my car. He was to tow from place A to place B. At place B he tried to collect money for extra miles. We were surrendering the car to a title loan business so he also tried to say it was a repo. which it wasn’t. He lied to my insurance company which is Geico. When the title loan place wouldn’t pay he took the car to his lot. No one told me this and I found out a month later that this man had the car! He claimed he called me the title loan place called me and my insurance comp. called me. All lies. I ended up paying the title loan some money that I would not have to pay if he had dropped the car instead of trying to extort money from them. He also told Geico when I called to file a complaint on him that the storage fee was 2000.00 something but when he responded to the BBB he said it was 900.00… If you have Geico tell them you don’t want My Guy Towing sent. If the chance comes he will take take advantage of you and rob you. Ask for Extreme Towing very nice people and they are BBB accredited. So you know I am told he will put a mechanic’s lien on MY car and that is how he will get the title to do what he want s with it. Total thief he is!

Our car was involved in an accident recently and was rendered inoperable but not totaled. The Sheriff contacted this towing company to come tow the car to our shop. Our shop was closed at the time as the accident occurred later in the day. The owner convinced to us let him take the car to his lot and he would take to our shop the next morning. The next morning after making a claim with the insurance, the claims rep suggested a 3 way call with My Guy to make arrangements for the shop to pick up the car. The owner led us to believe that the car was already en route to the shop. About an hour later, the shop called looking for the car, asking if we needed them to go pick it up. We assumed it had already been dropped off but it had not. When we called My Guy back, the owner stated he had to get gas and his was still on his way. The car didn’t actually arrive until about 2 hours after our original conversation with him that morning. It does not take that long to get from his place of business to the shop.
Had the shop picked it up, he would not have been able to charge a second towing fee. Although the vehicle was at his lot less than 24 hrs, he charged around $ 600 which be believe is outrageous! Our insurance is handling the charge.
We began to wonder what kind of reputation this business had. After looking online for reviews, I found that others had made similar complaints against this business with the BBB and the yellow pages website.
We followed the Sheriff’s recommendation because we did not have a tow place in mind, we have not had to have car towed before in the CLT area. We plan to write them advising them not to refer drivers to tow shops like this that seem to be taking advantage of car owners by overcharging them. They should not be facilitating this business. Do yourself a favor and research a reputable tow shop in advance and have that that info readily available to you in case you are ever in need of towing. Don’t rely on the police to call you a tow truck.
I cannot in good conscience recommend this business to anyone.